Trip.comReviews 4,809

Do not trust this company. Flight cancelled and they initially promised a refund within 7 days. It has now been over a month and despite numerous emails and phone calls there is still no refund. They are constantly changing the timeframe for the refund and clearly are trying to avoid paying me.

Esa pagina es una estafa. Yo pague un fin de hospedaje, al llegar al hotel no me quisieron dar la habitación argumentando que trip no les habia pagado a ellos, en trip no m resolvieron nada y tuve que pagar otro hotel para mi estadia. Posterior a eso levante una reclamación para recuperar mi dinero y jamas me lo devolvieron, siempre dando largas al asunto, hable al hotel para preguntarles si en algun momento los contactaron de trip.com y me dijeron que no, nunca y que era el tercer caso del que sabian acerca de esa estafa, MUCHO CUIDADO CON ESA PAGINA.

Mi numero de reserva fue *******5318

If I could give a minus rating I would. Not to be a cliche but I never write reviews but the service I've received from Trip.com is diabolical. In short, I'm in a dispute with my bank and Trip.com after having to file for a refund under Section 75 consumer act because Trip.com refuses to give me a refund for flights that I was previously told were eligible to change and/or cancel before April 2023 (the flights are from 2020). My friend and I booked on the same flights at the exact same time yet have both received different outcomes. We have been told different things over email and over phone, and depending on the customer service advisor you speak to, your outcome will be different?! The whole process is not user-friendly, is so confusing, and quite frankly feels as though it was made that way by design. Trip.com will find any loophole they can find to con customers out of a dream holiday so please please just go direct through the airline providers. I'm hoping my claim with my bank will go through and I will receive a full refund. If not, I will escalate to Trading Standards and get Trip.com shut down once and for all.

DON'T BOOK YOUR FLIGHT HERE. A few days before my flight they suddenly changed the time to the middle of the night. After asking me to change the 2nd and 3rd flight, they didn't show me that there was no possibility to change the 1st flight (so I would have never changed it if I had known that). They encouraged me to cancel the flight instead and book another flight with another airline. After doing so and 100 emails I was told that I can't cancel anymore and that I can't get a refund. All they care about is your money and they pretend to care about their customers. Thanks for wasting your customer's money.

We purchased a flight to Miami & needed to change the passenger details. Having spoken & emailed Trip repeatedly they failed to make the amendment & advised we needed to contact the airline direct. This isn't true and the airline will only deal with the agency. We were left with no option but to cancel the ticket & purchase a new one at a higher cost. Trip refuse to refund the unusable ticket citing that we cancelled within 2 hours of our flight which is a total fabrication. Their communication is a constant changing spew of policies & false information. Do not trust this company.

I booked my flights through them and when sht hits the fan, they will leave you hanging! They will not fully and correctly help you when you badly need their assistance. They will pass you to multiple departments where all the managers are "busy and cannot talk unless their is a schedule requested", they will give you contracting statements and will drag you and your issue!

READ ONLINE REVIEWS FIRST and you'll fond out while they have consistent bad reviews!
I REGRET GOING THROUGH YOU GUYS AND I HOPE A LOT OF PEOPLE SEE THIS SO THEY DONT EXPERIENCE THE SAME THING!

Chatted with an age to get my money back due to having to cancel my trip due to weather conditions. I was going to a concert from Washington to Vancouver Canada. They said well I can email the hotel to see if they can and now waiting for 1 1/2 hours when I just called the hotel and they can't cancel which 4another review that I will do. They don't have good customer service and say they shared pictures of why I canceled

I will never use this agency again. My flight was canceled and when I tried to call back I couldn't get through to an agent because using the appropriate option, it kept asking for a pin which i was never provided and then hung up on me. I finally managed to get theough to an agent for an entirely different type of booking who transferred me to flights. I talked to an agent who said they had an open seat on another flight and would precess my flight change, 2 hours later at 1 am i recieved an email saying the seat wasnt available and they would need to confirm a different flight, so i called back again, using the same method as i still was not given a "pin". The next agent said they could get me on a different flight and would process my seat request... once again I recieved word that that seat was apparently also unavailable but that they had an open seat the next morning, this was sent to me at 4am by email, however (despite having asked them to call me with the update)the agent who was supposed to be reaching me to set a new Itinerary sent me an email but never called so the only option I had, I missed the booking opportunity because I didn't even know it was available. The lady also barely spoke English when she finally did call me (at my request after calling again) and when I apologetically asked if I could have someone explain the itinerary who spoke clearer English I was told there was noone (despite the voices of a bunch of other agents in the background) eventually she told me I should just go to the airport... I could have handled my own flights in a far more organized and clear fashion if I had just book directly through the airline now I'm going to be a day late on my trip and I have to spend 12 hrs in another city to make a connecting flight. Just a complete disorganization mess of an agency. I have dealt with flight cancelations and other issues with other agencies and never had this kind of run around and incompetence. DO NOT BOOK with this company.

I tried to book some air tickets which are about 10% cheaper than other main sites. After I summited my payment, I immediately received an email with Payment Failed notification with an instruction to "submit an appeal". It not only required my credit card information but also my ID copy. It was supposed to take up to 48 hours for them to review.

I called my credit card company and made sure my credit was still active. I submitted my purchase the 2nd time. Again received Payment Failed email. I submitted my purchase the 3rd time with another credit card and received another Payment Failed email.

I called trip.com customer service and was told to appeal. I feel it is weird. Why would anyone need to prove the validity of a credit card with another ID?

Before I could submit my appeal and received 3 separate "Flight Booking Canceled" emails for my previous attempted booking. Reason: "failed to complete the payment in time". All these happened within one hour.

It is a time-waster if it is not a fraud.

I booked Windsor to Montreal with trip.com.
They said it would take up to two hours to confirm the flight. When I recieved the itenerary about 30 minutes later it showed me taking a flight to toronto getting off the plan and reconnecting 5 hours later...
This trip was misrepresented to me so I put ina cancellation (30 minutes are after making the booking) and they offered me about 35% of my money back. Porter (the actual airline) offers 24 hour full refunds.
They say they do not and after three different calls have refused me a full refund. I will never book with these crooks again and I advise you do not also.

Travelling with a family it is important to seat together the service to select seats is offered when booking to no avail on multiple occasions the feedback was not able to book seat selection. On the third time of contacting customer service a very unfriendly representative told me to go to the airline myself. Why doesn't Trip.com just be honest and advise they cannot always book a seat selection or better still do not offer the service for which they charge. I will be waiting for the refund. Will not be using your service again. Hopefully there is no other need to contact the unfriendly customer call centre wherever they are based.

Don't book with trip.com,I lost usd 286.
Tried to cancel ahead of time,they said regrettably no refunds

I tried to cancel several times and they said to me they wouldn't charge me but even with everything charge me anyway

I have exchanged more than 25 emails with these guys in the past 3 days.

Honestly if there was a 0 star option I would apply it. This has to be arguably one of the worst customer services I've ever received. Everything is generic responses and you never receive a response from the same person when you email them so there's not much continuation of communication. It's a new person and frankly it's like trying to explain the entire thing over from the beginning. It's incredibly jarring.

It all started when I was set to board a flight to Tanzania from London. The day before my flight I get a notification saying flight time changed, then 30 minutes later I get another notification saying changed again. I went to sleep that night and I had an early flight so I got up and went to Heathrow, little did I know my flight was changed for a 3rd time but only came to find out when I reached Heathrow. There were a whole host of other issues along the journey but that's where it started.

If you have any issue with your flight then I can almost guarantee you won't get help from trip.com

You better pray and hope you have no issues with your flight. Because if you do like I did, then forget about it. Your screwed!

Lesson learned: pay extra money and book directly with airline the assistance will be better. Anything can happen.

Companies like trip.com just want to make a quick dollar then shy away when it's time to help.

I'm not certain if I will live to see another day. But I know for certain, I will never ever book with trip.com again even if it means I have to pay hundreds more elsewhere. I'll take it on the chin.

An error occurred during a booking. I needed to change the date of a reservation. I went on the site, it was allowed, I thought I made the change, the price then changed (dropped) which looked normal as the date was being changed. I booked and then received a confirmation and saw the date had not been altered. I immediately queried this and was told I had not changed the date. Trip.com told me they contacted the hotel but they would not change. I contacted the hotel and they told me Trip.com would not change.

If I did not change the date correctly, why did the price change? Was I going to be overcharged originally?

Although all the correspondence was polite, the basic answer was, your fault, not ours, sorry we can't do anything or rather, we don't want to do anything.

If a website makes mistakes or is unclear or goes wrong, blaming the user is not good for business.

I reserved a room for a two-night stay at a hotel on Catalina Island through Trip.com. However, I received an email from the ferry service to the island two days prior, stating that they'd just canceled all the ferry service going to and from the island on the date I reserved to go there due to inclement weather. I tried to have the reserved dates for the hotel rescheduled, but the Trip.com representatives could not even make that revision. Their excuse was that, Trip.com's "supplier" could not be reached, and that they told me it would take between twenty-four to seventy-two hours before they could get a reply from their so-called "supplier." By then, it would have been too late to get any refund for what I paid (per Trip.com's refund policy) so I had no choice but to cancel the reservation. The reps at Trip.com stated that there will be a penalty fee for the cancellation and that I would only get a portion of my money back. Why would I be penalized for a situation that was beyond my control? I tried calling the hotel directly but the hotel personnel told me that, since I booked through a third party, they could not do anything about it, and that I should call Trip.com directly to reschedule. Trip.com is crooked. For that, they've already cursed themselves. What goes around comes around. From this point on, this company is cursed, so stay away from them.

Absolute scam artists, accidentally booked the wrong night for my fiancé's birthday. Have been getting the run around to get a refund. Attempting to get me to agree to 20% refund literally from an accidental click. They must think I am dense. They play this game of back and forth and blame the hotel for not being able to refund. An absolute lie, hotel said no problem at all. I don't write reviews but when I see such a terrible company, horrible customer service, and out right lying to me. I feel compelled to inform other potential consumers. I will continue to write terrible reviews on every platform I have available, and simply contact the better business bureau so that my money isn't completely wasted. Scam artists….it must be in the training, which is terribly detrimental to the performance of a company.

They refused to change our flights, due to earthquake in Turkey, and the French strikes, had to suffer 2 days of hell,