Trip.comReviews 4,803

I have booked the flight ticket through trip.com and due to family emergency I had to move the dates or cancel. As per ticket policy for the change fee is 18$ + fare difference.

But they are giving their own fair difference which is literally double the amount of ticket price in actual airline website. Looks like their intention is customer to pay one more ticket price for change. This is lie change fee is 18$, they will rob you and make sure pay double the price or loose your light booking.

Tried calling customer service more than 10 times to resolve, agents are acting like they are dumb. If I call them they take the change dates and submit change request, you will get an email either flight is not available ( event after 6month flying dates) or double the flight ticket price.

No resolution or loose money you have made booking

Went to Skyscammer, meant to say Skyscanner, and booked a DEL-KTM-DEL flight on Trip.com in January 2023. Why Trip.com? Well Trip appears first on Skyscammer and there is a reason. Trip owns Skyscammer.

Received an email from *******@trip.com that day with this text, among others:
"Your tickets are on their way to you
Dear …,
Thank you for choosing Trip.com. Payment for your flight has been received."
I never received airline tickets.

Payment was done with Klarna. Stay away from them as well.

A week later I changed the date of the return flight. Received confirmation but the date was still the old one.

When no ticket had been sent by end of January 2023, I contacted Trip with a request for a refund. Then it got interesting.

I received an email from Trip at 10:21 AM (!) on Jan. 30,2023. This corresponds to 02:51 PM India Time or 14:51. The departure of the plane from DEL was at 07:10 in the morning! The date of the return flight was still wrong!

A few minutes earlier at 10:07 AM, I received information for the first time that these are e-tickets. They never had mentioned e-tickets before. I would never have agreed to e-tickets.

At DIY Travel Guides they suggest to get in touch with Skyscanner to resolve the issue. You can plain forget it because all you get is the run around. A complete waste of time. Remember, they are owned by Trip.com.

Trip.com refuses the give the name of the managing director and email address.

I made a hotel reservations in the website after booking a airline ticket in Singapore Currency. There was no indication that the hotel rate was in US dollars! I did a cancellation in less then a week's time after I realised the Currency difference when I had a suspicion on the cheap rates of the rooms as compared to other websites. They gave a refund to my credit card with $114 dollars lesser then they have charged! I felt so cheated!
I tried to remove my credit card from the account and realised it is non functioning due to slow connection at all times!
Do be wary when making reservations in this website. I learned a hard lesson! I am considering going to the small claim court regarding their bad practices!

First Lion Air canceled my flight less than a day before the flight. So I rushed to buy a new one with a different company. And then Lion Air informs me that my ticket is actually changed (not canceled). So de facto they made me pay for two tickets, fraud borderline.

Since i bought the ticket via Trip.com, they stepped in and actually took responsibility for Lion Air horrific mistreatment of myself as their customer. It was Trip.com that refunded me for the unused ticket.

I must say, i fly a lot (Gold Status on both StarAlliance and OneWorld), I was very impressed by that. I was personally approached by Trip.com representative name Cobain, who literally showed actual care and attention. He offered that Trip.com will refund me until we get an answer (probably never will) from Lion Air.

In a reality where Airlines completely ignore misjustice cussed to their customers once fully paid on a regular basis, the Trip.com approach is in particular unique. Thank you Cobain, I very much appreciate you and will definitely prefer using Trip.com from now on.

Do NOT use this company! I have multiple screenshots of my correspondence with this company after being downgraded a room at a hotel. The company argued with me and offered me points. They really thought I'd trust them with my money when they didn't correct a very serious issue? One that affected my anniversary none the less! Yeah this is the first and last time I used them! Booking.com… I'm coming home baby! Trip is a joke! Not worth the price discounts for poor customer service, listening skills, and resolution.

Despite providing them with the invoices and emails from the airline that they refunded all the money immediately the trip.com advisors still claim it doesn't prove anything to them. Ohhh and they will not do any chasing, any investigation on your behalf, you have to do all of it witch is very difficult as they use automated email addresses to book you in which they than have no access to. And absolute disgrace, unlawful company. Should be banned!

The problem I had through Trip.com has been solved. Thank you. I think the difficulty is going through a third party when booking a trip on a code share airline.

I paid for my extra baggage with this website, at the boarding gate I was told that Trip.com did not update this with the airline and I had to pay an extra bagging fee at the gate. Also the online check in option was unavailable as we had booked through Trip.com which was 'not authorised to sell Ryanair tickets' (as quoted by an email by Ryanair) and meant we had to pay an extra check in fee at the airport as there were extra identification checks. Safe to say will not be using Trip.com again, it is much simpler, cheaper and convenient to book straight through Ryanair than through a third party website as bad as this. There was lack of communication between this website and the airline. Which defeats the whole purpose of your service even existing.? Ryanair even stated that Trip.com are not authorised to sell their plane tickets, do not use this website unless you want to pay extra money with extra hassle!

They will steal your money, change dates, times and even cancel your flight without any notice, resolution or refund. They will tell you to contact the airline yourself to deal with it but the airline will tell you to contact the person that booked for you. They'll also copy & paste the same meaningless email to you over and over again to try and deflect from giving you an actual solution.

Their cancelation guarantee is a scam as well. If purchased they will not actually stand by by the guarantee.

I'm a travel agent host from the US & at the beginning of my career I used them and lost thousands. I was an idiot and used them again for personal use recently AND THE SAME ISSUE HAPPENED AGAIN. Airline canceled my flight, I had purchased the Cancelation Guarantee & they refuse to refund me.

Avoid at all cost. Pathetic scam of a company just stealing from customers.

Trip.com stole my money! I bought a flight ticket from them to fly with Qatar Airways and my flight was cancelled. Qatar Airways issued me a refund voucher to be refunded by trip.com since I bought the ticket from them and paid it to them. The agent Mia from trip.com lied to me in a lot of emails and assured me that Qatar Airways misinformed me and I should use the voucher for travel because is non-refundable.
When I tried booking with the voucher Qatar Airways confirmed that I MUST be refunded by my agent, that is trip.com!
I informed trip.com that they have to refund me according to Qatar Airways, they claimed that Qatar Airway is wrong, but after checking with several departments in Qatar Airways they all confirm that trip.com is obliged to refund me since I bought the ticket from them.
They have wasted my time with false promises for almost a year now, they took my money for a flight that never happened!
Vera

I can't imagine a company that treats a consumer in such an unprofessional way like TRIP. For 2 days I've been trying to find a solution so I can go back, and it's just promises and promises, and they take time. All the solutions presented ended up not working, and that shows me that the company doesn't have strength together with the airlines. In the end, I get an email saying I should catch my original flight, and this I get after the plane has already taken off. What a complete lack of respect. And so far, I don't have a solution and that's all I want, a solution without additional costs since I wasn't the one who dropped out of the flight. That's why we hire a travel agent, to provide support, and that's the opposite of what I get from TRIP.

I'd like to file a complaint towards Trip.com refusing to refund or reschedule on cancelled flights.

Details as follows:

1. I booked a return flight to Port Moresby in 2020 under Booking no *******0061 with Trip.com （Please refer to attachment for details)

2. I received text message and email prior to departure, claiming that the flight was cancelled by airline due to Covid-19.

3. On 7 October 2020, I requested refund on the cancelled flights.

4. After numerous attempts trying to reach the company, I finally reached one of the customer service agents, who claimed that the travel company and airline were under severe financial difficulties during Covid-19, they were unable to refund the money I paid to Trip.com. However, I was promised to use the money as credits for future travels with the website/the airline. Expiration date on the offer was not mentioned in any of the corespondents between Trip.com and I.

5. Shortly after Papua New Guinea and China (where I currently resides) partially eased border controls. I contacted Trip.com on 16 January 2023, requesting to reschedule my original cancelled flight ticket in 2023.

6. However, despite numerous attempts to get in touch with various customer service agents, Trip.com still refused to honour their previous promise made to reschedule my cancelled flight tickets, claiming that the case occurred a long time ago and my claim had expired and is no longer relevant.

7. In summary: fully paid for the air ticket. The flight was cancelled by the airline. Then Trip.com Travel Singapore Pte. Ltd. Refused refund and promised the money paid could be used for future travel. And now they refused to reschedule the flight. I just don't understand why such things could happen to a travel company.

Please kindly look into the case at your convenience, and see if you could offer any assistance on my case.

Many thanks.

Don't use this website, this people are real scammers. The airline sent me the amount of the refunds and this people took half of that refund. This people are scammers.

Not even sure if this is a real site avoid it at all cost. You can not check in 20 hours before flight so they leave you with the option to check in at the airpot for £55. Useless costumer service no refound or explanation why you cant check in.

After securing a desired flight using sky scanner, i am directed to trip.com to complete the purchase. I headed to fill out passenger information- full name, dob, passport infor. Etc. I could never make it to the end of the form before being 'timed out' as that price for the flight is gone. I went back to sky scanner and picked the same flight,etc…. I did this 5 times! Finally in desperation, I purchased the 'price freeze' for $17 and filled out the passenger info. This is a scam to get me to pay $17– not much I know, but still a consumer scam and should be looked into. I want my $17 back—.

I purchased my Price Freeze Sunday 4pm - by 3600pm it had expired. When is 3600?
The price was due to be held 7 days, ie. I should have been well within the time 21.01.23 at 15:30.
WHAT A SHAME. Truely DO NOT USE THIS PRICE FREEZE. LIARS.

I booked 2 fligts on the site, obviously always selecting the dates I wanted to travel, when it was time to confirm everything, I don't know what happened but the dates changed, I realized it when the bill was sent to my e-mail adress. Something happened with the website, I THINK I'M BEING SCAMMED...

I called customer service 2 seconds after recieving my confirmation, I explained everything, ALL my choices were VERY clear in my research. He said they couldn't do anything for me, no refund, no change, he said that someone from management would call me and investage on how the website went wrong in the next 72h... I really think I'm being scammed, I never changed my dates, now I'm stuck with 4 flights that I can not take... Being treated like I voluntarily picked wrong dates and now asking for refund!... I don't even want my money back, I just want my flights like I selected them prior to the abnormal switch.

HORRIBLE EXPERIENCE... I REGRET clicking on the link from google...I do not recommand, save your money...

Due to sickness I try to cancel my flight and after cancellation, nothing refund, zat was unbelievable n horrible for I lost my money, don't know wat to do