Trip.comReviews 4,816

Stay away from this booking platform! Prices might look more reasonable but if you run in to issues they are a complete nightmare. My sister and I took my mom on a 70th birthday trip. Purchased our seats and baggage ahead of time through trip.com. Went to check in for our flight and the seats and baggage were not showing. Called trip.com kept getting the run around, no clear solution. Was told due to time to repurchase and they would refund. Two weeks later, still no refund. I have received 7 emails saying they are looking in to it. I have spoken to someone multiple times, uploaded receipts only to be told they are looking in to it. Waiting on almost 400 dollars to be reimbursed. I am still confused on what further needs to be looked in to when receipts of the original purchase are uploaded, plus the repurchase which they directed, and now two weeks and no refund as of yet. Again, DO NOT USE this platform. Extremely poor customer service. Not worth the cheaper ticket.

0/5

I had an absolutely dreadful experience with Trip.com, and I strongly advise everyone to steer clear of this company. Here's a detailed account of my ordeal:

I booked a flight through Trip.com, which was scheduled for Thursday, June 27th, at 4:30 PM. The flight was delayed to 7:15 PM, and I received an email from Trip.com instructing me to arrive at the airport at least 2 hours before departure. Following their instructions, I arrived at 5:15 PM, only to find the check-in counter closed. This was confirmed by the photographic evidence I obtained, showing the counter closed at 5:00 PM, 2 hours and 15 minutes before the flight.

Despite my best efforts, including spending four hours on the phone with both Royal Jordanian and Trip.com, I received no help. Over the next three days, I made countless calls, often late into the night, trying to resolve the issue. I ended up having to book a new flight out of pocket, which further drained my resources as I borrowed money from friends and family to cover basic necessities.

I presented all the necessary evidence to Trip.com, only to have them fabricate excuses and outright lie about the check-in times, shifting blame to the airline. Their customer service was abysmal, with representatives like Darren and Martha refusing to take responsibility, despite their initial instructions leading to my missed flight.

Trip.com's response was to offer a measly 5000 Trip Coins as "emotional compensation," which is an insult given the financial and psychological toll this experience has taken on me. They ignored my evidence, dismissed my claims, and failed to provide a satisfactory resolution. They even had the audacity to claim that the airline's check-in system was outdated, a flimsy excuse to cover their negligence.

In short, Trip.com's lack of accountability, dishonesty, and appalling customer service has caused me immense stress, financial loss, and a significant disruption to my personal and professional life. They are unreliable, untrustworthy, and have no regard for their customers.

I will be taking legal action and ensuring that everyone knows about my experience with this disgraceful company. Avoid Trip.com at all costs – they do not deserve your business.

Ghassan Solh

Avoid trip.com while flight booking
Hi everyone,

I hope you're all well. I wanted to share a cautionary tale from my recent experience. My biggest mistake in life has been choosing Trip.com for flight booking. I would strongly advise all my friends and family to avoid using Trip.com. It turned out to be a complete waste of both money and time. Please be wary when booking your flights and look for more reliable options. Your travel plans deserve better.

Take care

Will NEVER be booking with Trip again. I am a frequent traveller and never have an experienced such a horrible stressful booking process. The booking gave no option for baggage and as a reasonable sane human being would assume when flying from Canada to freaking New Zealand baggage is sort of a given (not even a carry on like yes okay let me just fly across the globe with only the clothes on my back and a personal item that is perfectly sufficient). In the booking confirmation I was alerted that I did not book baggage however there was no option to add baggage and I apparently needed to call the airline, which I proceeded to do. Don't even get me started on WestJets pathetic customer service, I was unable to get ahold of anyone with a pulse and was forced to try my luck at the airport. It would have cost $850 to get my baggage to my destination. Now I'm familiar with extortion from these money sucking flying vultures but this is getting out of hand. I'll have to post my luggage to NZ and wear my boyfriend's pants in the meantime. Trip.com you are the worst platform I have ever used. Avoid at all costs!

Tickets received for a completely different departure time and airport for the outbound flight than we actually bookedBooked a return flight and they sent tickets for a completely different departure time and airport for the outbound flight than we chose. Spent hours on the phone with customer service who put the blame on us for selecting the wrong flight when we had checked the flights multiple times on the booking page before payment. Clearly a technical issue or bug on their system which they are refusing to admit. Obviously unable to provide evidence as the issue is within their system! Looking at reviews on other review websites over the past few days, it looks like other customers have experienced the same issue. This has caused unnecessary stress and wasted time.
They are now asking us to pay over £400 extra to change the flights even though the error is from their side. Terrible experience that has not been resolved.

Booked a domestic flight. Went to the airport for check-in but was prohibited. Flight officer mentioned that my ticket was rescheduled two days later. Shocked, live chat and making me waited. Eventually the customer service called saying that they could not do anything but asking me to purchase an alternative flight. I paid about 30% higher than the first ticket. I asked for a FULL refund and here the drama started. Trip.com claimed that i was the one who rescheduled the itinerary and then later claimed that I came late to the airport- funny though, they said that the airline i booked told them so. I told them, you can say whatever you want but i need evidence. They told me that, they are going to refund the first ticket (awaiting).Lucky me, I have an audio clip. Be a smart consumer, guys. The case has been escalated to the higher authority.

Trip.co is the Worst experience ever, Worst Site, Worst Customer Service, BIG SCAM.

They screwed me for 800$ and their reply was " we can give you 5$ worth of Trip.com points".

DO NOT EVEN BOTHER!

If there is zero star and I must give it zero. I booked a flight ticket from Manchester to Hong Kong and I realised I mixed up the departure and destination place after few seconds after my booking. I contacted their customer service immediately and also the airline company. Trip.com said I need to pay around £400 (half of the ticket price for the mistake happened just a minute before)
I called the airline company and they said I can get 100% refund if I booked from them but in my case, it only happens few minutes before so it depends on trip.com decision.
After two days phone calls and email (sorry I sent 3-4emails but actually no one response and I kept asking their online agent and one of them said I only have to pay £108.8 to cancel my flight. It's fine I said it's alright but after that she apologised and said she made a mistake and I actually need to pay£3xx and now £22x for cancellation fee. It is very ridiculous that the price is changing all the times. And I can't believe a popular travel agency doesn't have 24hours free cancellation. I was told I can't even change the passenger name and the itinerary. I agree with what others describe Trip.com "This is highway robbery".

Never use trip.com, never, NEVER!
Date of experience: 20 May 2024

For a trip.com and Hilton. Went to my room to this hotel in Port st Lucie, the person next door had the TV very loud at 1:00am and I could not sleep. Went downstair attendant called the room, went back up still loud for 15 minutes so I asked for another room, none available so I said sorry I cannot sleep here, rembourse my 2 nights. But no, I reserved with a third party(Trip.com)…. Third party don't want to do anything, TRU by Hilton, don't care so never Hilton again and never trip.com or any third party again. Really you cannot sleep because of a very loud neighbor and they say we don't care. They prefer lose their name over $200 that's ok but by me not going to their hotel (Hilton) for the next 20 years they are losing a lot more. And trip.com for maybe what $30 will lose a lot more than that too.

The customer service team is pathetic, hypocrite people. Until now, they keep jogging my refund after messing my travel itinerary. They can't be trusted, and customers must watch out. Too much incompetent people and full of lies. I wouldn't recommend anyone

Being 1st time User I had some payment issues customer service agent advised to book directly through the aircarrier or talk to bank...Bank said no issues from their end and advised to try with credit limit increase.Trip.com blocked my card took and insisted id proof, bank statements, credit card front and back to release the card for further payments...I felt like they are forcefully to taking PII which is not fair...I tried with my 2 different credit card both had same issues, felt like they are showing payment error purposefully to steal data or to hike flight prices

I have reported them to Fair Trading awaiting the outcome. They sold me 20kg luggage allowance, but as it turned out only one way!
It did not say anything on the website nor invoice. I had to find out the hard way. No refund at all, just stating that it is not refundable

I have a booked a flight from AUH - HYD and the was price was 850 AED and trip.com charged 879 which is unfair.

Booked a Room at Motel 6 on March16th. Trip.com billed me 163.64 for two nights. March 17-19th. They never made my Reservation. I called my Credit Card Company and they Comfimed I was Billed 163.64$. When I called Motel 6 and they said no Reservation was made for me. I have a Comfimation and booking Number's from Trip.com. They never made Reservation so I called Trip.com and they said they had nothing under my Name. Now in a Dispute with my Card Company to get my Money Back. I will never use them again. Hopefully I am not out the 163.64$?

Una verguenza. Me llega dos veces cambio vuelo. Vuelo 17 marzo. El 15 por la noche me llega otro cambio (menos de 48h antes) y que trngo que aceptar el cambio. Le doy y aparece un error. Al dia siguiente recibo un nuevo correo (16 marzo) con de nuevo la fecha del 27 y hoy al hacer el check in la sorpresa que finalmentes mañana.

I have purchased transfer flights to Italy for years and never and ever had a bad experience till now.
I purchased a flight to Milan Malpensa from Gatwick to transfer to Lamezia from Trip.com, only to learn the transfer flight was actually from Milan Linate, nearly a 100 kilometres away,
I had to pay €124 taxi to Linate airport which took an hour because of Trip.coms incompetence.
To add insult to injury, Trip.com, after complaining, said they couldn't find any errors on their part and offered me a insulting €24 trip coins as a gesture of good will. I am absolutely disgusted and will never use them again but will not let this go. Shame on you Trip.com.

This booking service will find any possible way to give you a flight that does not take you where you want to do, just to scrape cheap business from you for what looks like cheaper itinerary flights. We tried to book a flight to LAX. We chose Los Angeles as our destination. Of course this scheming business would send us to Ontario, 2 hours drive from where literally ANY other flight goes into Los Angeles. On top of that, they have absolutely no way of refunding a flight within 24 hours of having booked it, we had to "apply" to cancel. So we just lost 1750 USD to this thieving business. I tried to request a refund within 24 hours and we were stuck waiting for their response. I disputed the charge from my credit card company and of course, since trip.com is a 3rd party, there was nothing that my bank could do about it.

Do not use this company. They need to simply fail and let other legitimate business take over their space.

During my booking Trip.com was warning me I did a double booking and adviced me to cancel so I did. After this I ended up with no ticked and a 125 euro down the drain because the ticket I cancelled was the correct ticket and non refundable and the only one I booked. Trip. Com advices me wrong 😑.

After I chat with Trip. Com. They promised to get back to me and they did Not!

I just wanted that ticket, it was never my intention to cancel and now Trip. Com is asking me to pay for a new ticket due to their incorrect advice! 125 euro!

Trip.com failed to inform us about the transit visa requirement for our trip, resulting in my parents being unable to board their flight from Delhi. Despite this mistake, Trip.com is refusing to refund our money or credit us for the trip. This lack of transparency and customer service is unacceptable. Please don't book any flight from Trip.com

Trip.com might look cheaper than the competitors but they force you to purchase flight insurance. I canceled my purchase and will never buy from Trip.com regardless how cheap tickets might appear to be.