Trip.comReviews 4,814

Trip.com cheated on me from beginning to end. When I booked my flight, there is no reminder or warning for corresponding flights like itinerary, connecting fights, self-transfer, correspondence travel documents and stops etc. They only want your money. After you paid, they care nothing. They don't provide any services if you wanna change flight, cancel flight etc any kinds of relevant things, they just simply reply that they can't make a change and don't refund at all. This is a garbage tricky place I have ever been in. Strongly suggest never shop anything in trip.com. Never explore in trip.com. They provide $#*! service. It's unbelievable that it still operates and exists and harms and steals people every single day. I only hope trip.com can be terminated ASAP and go to hell

Customer services of trip.com like to use excuses to delay the problem, they won't refund you if reason and the law are on your side. Just warn or really contact your local consumer advocacy or journalist. They behave better if a newsgroup or government agency are getting involved, else you will never get a refund.

A few advocacy groups that help consumers for free:
https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection
https://www.elliott.org/

Don't book your ticket via Trip.com or you will be the scammed with thousands of dollars.
I booked a direct flight tickets for my family but Trip.com send me a wrong flight schedule after charged my credit card.-they don't send you any confirmation email before take your payment. I've contacted them immediately after receiving that wrong ticket, the customer service said will get me an update within 24 hours. I waited almost 72 hours and there was no update. Couldn't wait further so I called them instead. After a number of calls in the last two days, finally a manager gave me a
Rubbish solution as we have to pay extra $1000 to amend the original $1200 ticket! Or we will have to travel with my 8 month old baby on a transfer flight and land in the destination at 11pm! Perhaps we also have to spend more money to stay one more night in the hotel.
Absolutely crap service!

Tried to book a flight on 7th of January at 2.56 to 3.30pm with this tel no *******8949
The person on the phone taken money 627.99. But not sent the ticket.
There are dis honest people with trip.com with above phone number. Try to avoid booking with these trip.com. As they coudn't still investigate the person who answered the phone that time.Still this fraud tel no working and taking people's bookings. You can't trust this site

I was booking a hotel stay, after submitting the payment info received a message that the payment did not go through so I enter the payment info again, received two booking confirmation emails for the same stay and was charged twice. They refuse to cancel the one booking, sent me an email offering 10% return with an audacity telling me that this is not a lot of money. Clear scam!

Lynx airlines has announced that they will ceased
Operations, hence they cancelled my flight. Trip.com stated that my refund is estimated to be processed latest Feb 2025. My booking is on Mar 23 2024. Lynx stated that refund can be processed thru card company. I do not understand why it would take a year for refund to be processed this is unacceptable

Horrible experience with trip.com. Horrible liars...stay awatly! And when i say liars.trust me their customer service is trained to lie. My advise...avoid them at all cost.

Bought airline tickets and we missed our connection in Manila...well guess what the airline canceled our entire journey. I called trip.com and it felt awesome but then after hours and hours and days stranded did we realize it was all a fascade...our family were left stranded. A family of 5 with young kids sitting in an airport hoping. They would say customer service will call you in an hour.then another hour then another hour. I am waiting for over 30 days!

Booked a hotel for Feb 23 but for some reason the app was set on Feb 24, for the next day. I immediately tried to log out the app as the payment was being processed but I was too late. Chatted with an agent and asked if I can change the booking from Feb 24 to Feb 23, not cancel it mind you, just move it up a day. She said she would "neogitiate" with the hotel. 10 mins later she said they refused. I said TRY AGAIN. She tried again but said it cant be done, but this time she changed her stroy claiming it's because trip.com has a no modification policy and she copy and pasted it for me. How rude. And, she lied. If that's the reason then why did she first try to negotiate for me with the hotel? What a waste of my money. I will file a dispute with my bank, citibank US over this. Note, that 1-1/2 years ago trip.com DID modify a booking for me. That's why I keep using the site. Never again
UPDATE: ATrip.com rep responsed to my post on Feb 22 and its now March 7. They said in response to my post that they would reach out to me but they never did. It's a lie to just make their company look good. I noticed they said the same thing to others here that complained and I'm willing to bet they never reached out to them also.

The amount of times their system has changed the dates from when you book until you get your email. I could fly first class.
Do not use them

Please. Please. Please.Please. Do not buy anything from this company or website! We have a very bad experience with this greedy satanic company. We are traveling to Canada and my wife decided to buy airline ticket with them but she did not realized that she bought a ticket from Canada to Philippines. We quickly refund the ticket in a matter of 10 minutes but they siad they will never give us our money as the ticket my wife bought is a non refundable ticket. The price of the ticket was 130,000 PH money or almost 3500$ Canadian. We beg them to give us back even just half of it but they refuses and telling us there is nothing they can do about it. I just wanted people to be aware of this Satanic company and hopefully more people can read message and ignore this satanic company.

First off on the first part of our trip which my daughter booked which I would never let her touch again after using trip, we were in Britain and were charged over $300 because trip.com never sent over anything to confirm the booking and then when we were at the airport we had only 20 minutes to fill out the form otherwise we would have to pay more money. Then of course when it came down to our emails they never used our email they sent everything to trip.com and even when we had to register we had to use it separate email address from trip.com we did not have enough time and therefore were charged an extra $300. The next problem we have with trip.com was coming back our flight was canceled and they basically were not going to help us at all to get another flight. So we had to pay for the trip ourselves and we fought trip.com for days on in trying to get the money back it was such a nightmare I would never use their service ever again for any reason. Their customer support was terrible.

I needed to travel back to the UK from Indonesia that same day. Paid £684 for a single ticket. Jumped into a taxi to the airport to get a email from airline to say the first flight is cancelled until the following day. This would have meant we would have missed all connections. Not Trip.com's fault I know. Was told I can cancel and get a full refund which I did and I had to book another flight for £850 but did this direct with Malaysia airlines as I know that they would look after us if something went wrong with delays or cancellation of any flight. I was promised a refund within 6 days, well nearly 4 weeks later and still no refund and the call centre can not give you any information in regards to the refund which is stupid. I have asked my bank to get the money back now and supplied them with the refund email. I use trip.com all the time with no issues but will never use them again. Can you imagine if I had of used the last of my money on that ticket? I would have been stranded. I will definitely book direct with airlines in future as you have that guarantee that they will look after you.

Terrible experience. I wish I had read online reviews about Trip.com before using them for my travel reservation. This company uses other travel agents to book your trip. So when you call the hotel or airline, the confirmation provided by Trip.com is not recognized by the hotel or airline, which makes changes/cancellation extremely difficult. What's made it worse was that Trip.com's customer service sucks. They don't have a phone number on their website. You have to use email or online chat, and wait hours for a rep to call you back. Read people's real experience at reddit, facebook, or other social media. I wish I did that before using Trip.com. Huge loss of $$$$ from my terrible experience. Huge regret!

I book a flight from Cairo to Colombo using trip.com. While traveling abroad, Trip.com sent me an email informing my flight is canceled and i have to find alternative route by myself. After doing so and approximately 17 hours later, trip.com sent me an email again saying my flight is reinstated! I requested for a refund due to trip.com horrible mistake but was brushed away by humiliating reply (give you trip coins).

Below is my chronology of event
30.1.2024,2.08am-Receive flight cancellation email from trip.com. In the Trip.com app, it mentioned i am allow to cancel and get a full refund for my flight ticket. I did just that.
30.1.2024,9.08pm-Receive email from trip.com saying my flight is reinstated and as a token of 'apology' for the mistake, i am offered 1500 trip coin equivalent to USD13! I am ordered to take the flight.

Trip.com you are inhumane and definitely do not know the right code of business practice. You cover up your staff mistake and have no thoughts of hardship and cost encountered running around in a country abroad looking for alternative flights. Your 1500 trip coin add more salt to the pain your customer have went through.

I have screenshots all the emailed from trip.com as proof and advice all air travelers to avoid buying flight tickets from trip.com. They want you to swallow mistake that they made and definitely unapologetic.

Stranded Overseas
Booking Number: *******5128

The train was showing cancelled so they said I can request a full refund as I hadn't travelled. The train was £157. They still haven't refunded me and it just says they will look at my refund on the 14th March. Trying to contact customer support and they don't recognise my booking number!

Horrible company. I booked a trip and it showed it was cancelled upon booking because of a "payment error." But my credit card was charged. Now they are saying they can't complete the booking even though my card was charged. And also the refund is "in process" and will take 7-14 business days. I told them refunds don't take that long once they have been initiated. Total scam of a company, running a Ponzi scheme with our money.

I am happy with the support I eventually received from trip.com. I was fully refunded the costs for my insurance and my travel dates were changed. I was even extended a "good will" gesture for my taxi trip between airports. Thank you Trip.com.

Nonetheless, I am going back to booking straight with the airlines, even if I have to pay extra. It took almost one month to reach a solution - In short, the amount of time I wasted on the phone repeating myself and been told the same thing and the amount of emails I sent regarding this issue made it a full time work for that month. The frustration was such that I am not going to be a repeat customer. However, Thank you.

Terrible experience
The website has unclear information that led to a mistake which made me lose a considerable amount of money. When I contacted trip.com customer service they were so careless and didn't help me at all
It was truly terrible experience and I don't recommend it at all. Please stay away of this website and use a trusted one instead.