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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,788 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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I had a problem with St. Regis hotel in Shanghai and was unable to get a satisfied response for their mishandling of entire trip. Trip.com stepped up and offered a compensation on their behalf. This is rare as the booking agent did more than the actual hotel. A surprising and welcoming twist. I'll be using them more knowing I have some protection while traveling in China.
It was my first time using this website and I like it because of the ease of booking and the fact that it accepted paypal for payment.
Hi Vince L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
You site locked up on me during payment. Called customer service and she couldn't help. I sent her the info and asked her to book and she picked something significantly more expensive. I went back into your site and did it myself and got my original price.
Dear Sri R,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this may have caused.
Please note that flight ticket prices are subject to change due to factors such as market demand, seat availability, and other variables. As a result, we are unable to guarantee a fixed price for tickets, as these factors may fluctuate beyond our control.
Kindly note that our booking page displays all available payment options; you may select the one that best fits your needs. If you require further assistance, please feel free to reach out to us.
We hope you find deals that match your travel needs.
He estado buscando boleto para viajar a mi país y se me hizo fácil encontrar un precio razonable en esta plataforma, gracias
Hola Claudia C,
Gracias por tomarte el tiempo de dejarnos este comentario. Nos complace saber que aprecias la conveniencia que nuestra aplicación/sitio web brinda a nuestros clientes. Estamos comprometidos a mantener este nivel de servicio y ofrecer aún más ofertas y promociones competitivas para nuestros clientes.
Agradecemos tu apoyo continuo y esperamos poder servirte en tu próximo viaje con nosotros. Gracias una vez más por elegirnos.
I had some issues with my booking date, and Alex was incredibly helpful throughout the process. He was reliable, patient, and made sure everything was fixed properly. Excellent customer service!
Hi Lin L,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
We would like to sincerely thank the manager for the professional and efficient way the issue was handled. The problem was resolved quickly and with great attention to detail. Such a responsible and supportive approach is truly appreciated
Hi Khumar H,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
………………………………………………..
Halo Andrea v,
Terima kasih telah memberi tahu kami tentang masalah ini. Kami mohon maaf atas ketidaknyamanan yang terjadi. Mohon yakin bahwa kami akan memeriksa lebih lanjut dan menghubungi Anda secara langsung. Masukan Anda sangat kami hargai dan benar-benar kami perhatikan. Kami menghargai kesabaran dan pengertian Anda dalam masalah ini.
Been using trip for a while and the prices for hotels and flights very competitive. Also works well in China unlike some of its competitors.
Hi George H,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I always use Trip now for all my travel and hotel bookings and I recommend to my friends and om Facebook and Twitter
I like that I can change my flight if necessary easily and efficiently and the site is easy to contact and quickly respond to inquires
Regards Mike 😁
Hi Michael L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
On recent booking for wife's travel to sKorea on Korean Airlines, we are not able to obtain the seats for Houston to Atlanta until reportedly a day prior to departure. The same on the return travel leg. Not good. Trip.com advises to contact the airline the day prior to departure for the seat in Apr. Easier set up on Booking.com.
Dear Jessica S,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
We have 5 adults and one infant and trying to buy a seat for the infant. But the system won't let us do it. It offers 5 adults, 1 infant and 1 child for traveling persons. When removed the child as traveling person, it only allows to buy 5 adults tickets and infant sitting on lap. Frustrating experience.
Dear Sip I,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Vera was very accommodating and genuine. She listened to me and wanted to help. She was able to help and I was very satisfied with how she handled everything and the outcome.
Hi Ida T,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
I use Trip for many functions (flights, trains, hotels, eSIM cards) and I find the interface easy to use (although the font size is small despite my phone's settings).
Hi Msmonkeygirl G,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
In Cambodia and trip made my travels to Thailand simple and offered great options from who stayed at places I was interested in visiting
V easy to organize flight. However, after reading some negative reviews, I hopefully I don't need to communicate with anyone as that seems problematic. So far though, everything was straight forward.
Hi Wendy S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
When searching the Web found Trip.com to offer the best priced direct flights from Brisbane to Osaka and return from Nerita to Brisbane. Search process was easy as well as Booking process. Second time I've used Trip.com and will continue into the future.
Hi Trevor T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
It was very easy to navigate to find what we wanted for the cost we were after no hidden extra costs when making booking like some sights. Great experience with Trip.com the app is very informative and easy to use with lots of information. Definitely recommend and will use again.
Hi Lynda L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Purchasing was easy… I did price check with the airlines … everything was good. I have not boarded my flights so I'll come back to let yall know how smooth everything was
Hi Vanna V,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
"Overall, the booking process was fine, but I am very disappointed with the baggage allowance. The allowed luggage weight was too low and not sufficient for our needs. This caused us inconvenience during our trip."
Dear Haidari M,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
There is much I like about the Trip.com app, especially the convenience of being able to book flights, hotels, tours, and rent cars and other transportation all from one app so that I see the big picture of the trip. However, there is one thing that takes the shine away from all the positives.This is the third trip where I enter date parameters and you show me things that diverge from them and so I wind up thinking I have booked one thing only to discover when the confirmation email arrives that I booked something different. No doubt part of that is because I am usually working off a phone (which is what travellers use!), but Trip.com usually winds up COSTING ME MORE $$ because I have to go back and make changes.
Dear Dana M,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jay M,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.