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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,776 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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My biggest issue with booking flights is the stress of screwing up, this helped and reassured my details were correct constantly.
I'd like to thank the entire customer support team, and personally the duty manager, Taha T., for their work in negotiating compensation with the hotel for services not provided. For several days, the support team tried to reach a compromise with the hotel, but its management proved extremely unfriendly to its customers. As for the Trip.com team, they partially reimbursed my expenses. I am grateful to the customer support team and sincerely thank them 🤍
Hi Svetlana S,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Unlike most travel services, after i bought the ticket, you said you couldn't confirm it for 24 hours. Then after that time, you said you could only confirm one direction and that i had to wait more time for confirmation of the other direction. Very poor service.
Dear John D,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. We apologize for any inconvenience caused. Please be aware that the ticket issuance time depends on several factors, including but not limited to the airline's ticketing policies and procedures, payment method, travel dates, order verification, and any system issues with the airline or ticketing agency. Upon review, both your outbound and return tickets have been successfully issued within 24 hours.
Please know that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. Thank you so much, and have a nice day!
I had an incidents and made a mistake with my booking, and I am truly grateful to the team for their support—especially to Jeadon, the Duty Manager from Customer Care. Everyone was extremely kind, helpful, and understanding of my situation. Their prompt assistance and genuine care for customer needs were greatly appreciated. A thousand thanks to Jeadon and the entire team who assisted me
Hi Yong Wei H,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
Violet did an outstanding job handling my concern. I've been dealing with this issue for over a week due to an unresponsive host and incomplete property details, which made it very stressful—especially since this booking was for the Sinulog Festival. Violet truly owned the issue and resolved it right the first time. She went above and beyond by finding us an alternative place to stay and successfully processing a refund for the original booking. Her professionalism, dedication, and genuine care made all the difference. Violet is a gem and truly deserves recognition (and a pay raise!). Thank you so much!
Hi Rod R,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
I am a first timer here in trip.com and had the greatest and worst experience. Worst is that I got a cancellation notification few hours before my flight and with the festivities no hotel is available. Talk to couple agents but was only either getting a cold shoulders, ages of wait time and being hang up I am totally lost. Then spoke to violet she's very calm, very friendly and accommodating she should get a raise for representing the brand by this lady. Kudos violet!
Hi Vhon P,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
Trip te fourni toutes les informations sur ton voyage en avance et te le rappeler 4 heures du temps avant le décollage. Nullement tu peux manquer ton vol.
Bonjour Danny K,
Merci d'avoir pris le temps de nous laisser ce commentaire. Nous sommes ravis d'apprendre que vous appréciez la practicité que notre application/site Web offre à nos clients. Nous nous engageons à maintenir ce niveau de service et à proposer encore plus d'offres et de promotions compétitives pour nos clients.
Nous apprécions votre soutien continu et nous nous réjouissons de vous servir lors de votre prochain voyage avec nous. Merci encore de nous avoir choisis.
I purchase air and train tickets mainly from Trip.com for 10 years now (excluding COVID years). One of the (latest) features I really like is the travel updates, for instance, which airport terminals, time for online check-ins, change in train platforms and so forth. This feature helped a lot for my recent vacation whilst travelling with my partner for 16 days to several cities in both Turkiye and Italy. It was our first for both countries.
Hi Fae Za P,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Since I know trip.com & now I stop to use booking.com because trip.com so easy to book & the price a bit cheaper. Only one thing about the seat selection page doesn't work properly for the China Southern Airlines, most of the seat are blocked & sometimes disappear, it seems like the system got problem. Hopefully it's can be improved
Hi Loi W,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
Regarding the seat selection issue, we will reach out to you via email shortly to provide further assistance.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Start using the trip.com for purchasing ticket since 2019 till now
Satisfied with the cheaper price offered to me using the trip coins
Very recommended to those always flying for business purposes
Hi Business T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
We had a wonderful experience with Trip.com's customer support during our family trip. On the night of the 11th, when we arrived at our hotel, the staff could not find our booking. It was already late, but Trip.com immediately assisted us. Special thanks to Delphene, who helped us find solutions from 11:30 PM to 1:00 AM. She suggested that we pay for one night first so we could rest, and she would contact the hotel and continue handling the issue for us.
I also appreciated the support from other agents including Johnny Z, Shafa, and Anna, as well as follow-up emails from Johnny and David. Everyone was attentive and responsible throughout the process.
Thanks to their teamwork, our trip went smoothly and we were able to enjoy a memorable 60th birthday celebration for my mother. Even though my phone signal wasn't always stable, Trip.com kept following up and never left the case unattended. I am truly grateful for their excellent service and will definitely continue using Trip.com in the future.
Hi Phavinee S,
Thank you for taking the time to leave this lovely review. We appreciate that you shared your experience with our customer support. Please know that we strive every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and exceed our customers' expectations. We look forward to our next trip with you. Thank you for choosing us. Have a wonderful day.
I love how you really care about your client I appreciate every thing you have done to accommodate for me changing my booking date
Hi Wissam W,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Booked a flight from Australia to travel in Australia.
Had to pay and extra 250AUS$ cause of the currency is not precise when we paid
Dear Benjamin B,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Спасибо большое Алексу за внимательное и быстрое обслуживание, технично решил нашу проблему и приятно удивил подарком. Даже имея небольшие проблемы с бронированием в данный момент не перестанем пользоваться Вашим ресурсом. Спасибо всем! Спасибо Алекс!
Здравствуйте, Irina A!
Благодарим вас за столь добрый отзыв. Наша команда стремится ежедневно обеспечивать исключительный клиентский сервис. Ваши слова вдохновляют нас сохранять высокие стандарты и вносить необходимые улучшения. С нетерпением ждём возможности обслужить вас во время следующей поездки и искренне благодарим за то, что выбрали нас. Желаем вам прекрасного дня!
Trip.com helped me hurry and get a good deal on a ticket that matched my needs. Plus they had options for changing and cancelling.
Hi Sven R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
User friendly interface including handy tips regarding hotel locations and it's closest metro, comprehensive coverage over flight and rail networks. Staff are responsive to queries. The only improvement could be that bookings are not charged till closer to the time to prevent loss in exchange rates to clients and unnecessary refund queries. Other than that would recommend.
Hi Intrepid T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Pros: Easy booking process for flights and rail network across China
Cons: There's a booking fee with the train bookings which, if cancelled is not refundable (not made obvious at the time of booking) and the exchange rate is very poor for refunds provided ~30% markup.
I am writing to express my satisfaction with the customer service I received from your team. The assistance provided was professional, courteous, and efficient throughout the entire interaction.
The customer service representative was attentive to my concerns, provided clear and accurate information, and handled the matter in a timely manner. Their patience, knowledge, and positive attitude made the experience smooth and pleasant.
I truly appreciate the high level of customer service demonstrated and commend your team for their excellent support. Based on this experience, I would confidently recommend your services to others.
Thank you for maintaining such a strong standard of costumer care.
Hi Angela Marie F,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
It looks like not application for help me with my travel, but like a annoying web side with a lot banners where i need to fine some information
Dear Anto A,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I needed to purchase some last minute flights, I searched the usual suspects Expedia Google Skyscanner. I remembered I had the trip.com app opened it up put in my profile and I found a completely different set of flights. I worked with my time frame and my price range.
It was absolutely phenomenal purchasing round trip tickets, including popping in my personal information took less than 90 seconds with flights that worked with my time frame. It was great
Hi Josh D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I wanted to book some flights online. I used the usual search engines and found two flights I liked. When booking the flights (or hotels or whatever) you have a choice of which agency you use. I have chosen Trip.com This is my first time using this company. The process was easy. The booking was completed quickly, and I have the email, E ticket and receipt. We shall see how it progresses. I have done this before with no issues arising.
Hi Vince V,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jaxon J,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.