On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,735 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
We monitor reviews for authenticity
If you have no issues with your flights (eg. Delays, missed connections, cancellations etc) you'll be fine but the second something goes wrong even if it's not your fault you're screwed. If you actually manage to get through to someone they'll basically just make you rebook your own flights day of (so expensive!) and just refund you your original ticket price. Not worth the hassle and the money just book directly through the airline.
Once tickets are purchased it is very difficult to access them via the airline website. They don't sync naturally. To check-in online you need your booking number and email or surname for the airline but there was a big mix up as I was directed to the wrong persons flight! I made adjustments to THEIR flight. Somehow, even using my email, surname and booking number, Jetstar opened another persons flight and allowed me to make adjustments and even purchase food. I didn't realise until I was on board my flight! Not happy at all. Trip.com you need to improve this aspect.
Dear Joanne A,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I love the Trip.com app as I was able to book 2 hotels and flights in one trip and so easily, no need to call customer service or help line.
Prices were awesome too!
Hi Mc C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Paying was an issue from overseas where phone service is slower. Verification code for payment approval arriving after the booking cancelled due to time out with no ability to extend. There was no link to ask for help that I could see. Finally the seat booking I paid for failed to appear in the airline booking. The good was reminder email when online checkin was available
Hi James H,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I travel a lot and I book all my travel through trip.com. It is a trusted site that is based in Asia. Too many of it's competitors area now owned by Zionist. We trust Trip.com and will continue to use them exclusively.
Hi Michael G,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
My experience with Trip.com was excellent. The booking process was easy, fast, and reliable. I am satisfied with the service and would use it again.
Hi Isaya I,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Booking a flight was easy. However, when booking a flight months ahead, accessing or viewing flight details on an airline website was unavailable. In regards to contact, noone was available for confirmation
Dear Sharon S,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Disappointed
Thought I was dealing in AUD
Only to realise after transaction that it was USD
Price jumped considerably
No savings at all, literally cost more
Dear Syndi S,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Web site with lot of choices, user friendly, easy to use. The prices are very good and we can book very quickly. Never had a problem with trip, com. I recommand
Hi Jean Phlippe J,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I strongly recommend trip.com for booking tickets! The communication, reservation process and price transparency are all excellent!
Hi Racquel P,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I use Trip because I can search for the info I want when I want it. I can save things. I can read all the reviews in English. The date on the reviews is useful so I can check if things changed or not. It's helpful that people also upload photos.
Hi Aa Y,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Booked multi city trip was so easy and great value. I had made a minor error and needed amendment and customer service was fantastic
Hi Anon M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I had a multi city trip and using trip planning was made much easier
I have been satisfied with Trip.com
So far really user friendly app
Competitive prices and incentive with cumulative points for rewards
Would recommend
Hi Julie H,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Easy to navigate for first time users. Detailed step by step process and enough time given to review documents before proceeding to confirm booking. App is user-friendly.
Hi Jvr J,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
It is easy to navigate the website and app, even to cancel and reschedule flights; all the details are there. It minimizes the use of customer support. You can book flights and make changes on your own, no hassle. My only suggestion is that you offer a 24hr free cancellation, and I'm sure more people will be drawn to use your site.
Hi Tchaa B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I needed to book two airtickets for my travel in Malaysia in June, 2026 and trip.com made it easy. The amount I paid was cheaper compared to other booking sites as well.
Hi Wai Hsien C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
The app is very good for booking the whole trip together (hotel, flights, activities) which is amazing. However it does take a few days to get the flight tickets issued, so be ready for that. Overall happy with the app though! :)
Hi Sophia K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers.
Regarding the ticket issuance, please note that the ticketing time needed will normally be displayed on the booking page. You have the flexibility to select the option that best aligns with your preferences.
Also, we are committed to delivering a seamless booking experience for our esteemed customers and making every effort to promptly issue tickets upon purchase. However, the ticket issuance time may be subject to various factors, including the airline, ticket office, and ticket type. Nevertheless, we can assure you that tickets are generally issued before the specified ticketing deadline. Your understanding in this matter is highly appreciated.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Have been using Trip.com for some time now. Most bookings they have cheapest price. Tickets are issued very quickly.
Have not had to contact them directly as everything happens smoothly.
Hi Tonyd D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I find that Trip not much of promotion at least for a hotel or accommodation. There is hardly to see promo code and so on. Trip should not only provide the promo code for the new user only but also for the same regular user who already used this apps for some time.
Hi Allan Harris N,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Can't believe I found this so cheap… and was so easy. It was explained completely clearly to make sure I knew what I was getting and all details were correct.
All booked before bed in 10 minutes (randomly) and just told my partner we're flying to Vietnam from Sydney. Cant wait!
Hi Assad A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Abby F,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.