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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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Husband and I planned our 45th wedding anniversary and getting to Asia was our dream! Mahalo for all your assistance, definitely will be using you folks again.
Trip.com is my new go to app to book everything I need for my trips. Customer services have been excellent and gone beyond my expectations. Very friendly and professional. They are just taking care of you like your loved ones!
Hi Koko T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Hi Cas C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I use to be able to spoke with costumer service and now I can only talk with computer. I will never going to use this service because of service customer response.
Dear Muhammad G,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Stupid, useless, pain in the $#*!, irresponsible, silly mistake done by the agent, no effort, not a problem solver, stop using this nonsense apps and i hate everything about this apps.
Dear Ainul Mardhiah A,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
When I book for flight + hotel, it should be more functional and flexible like I want flight tickets for only 2 persons on departure and 3 persons on return tickets and for hotel.
Hi Aung T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Used to love trip.com since years. Now it's terrible.
Had to cancel a flight due injury of my wife and with hospital and doctors certificate not possible. After many useless phone calls and emails I gave up.
Wanted to book a flight for my son and he's 15 but must be 17. That's just wrong.
Dear Martin M,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I searched for my flight via Skyscanner website and given all the prices of booking agencies.
I chose trip.com. It was so easy. They had the lowest fare and my reserves made and confirmed via email.
Thank you for an easy and fast experience to book a flight.
Hi Kamla K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Trip has great China specific flight, hotel and seamless transportation assistance by adding trains to make transport across China very easy.
Hi Navin A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I attempted to book air tickets and spent considerable time comparing prices. After entering all the required details, I was only informed at the final payment step that the advertised prices were unavailable. This happened multiple times, which was very frustrating and took me over an hour to finally secure a booking at the best available price. The platform (Trip.com) displayed misleading prices throughout the process, guiding me toward options that were ultimately not accessible.
Hi Aa b,
Thank you for your information. We sincerely apologize for any inconvenience caused.
Regarding the price fluctuation issue, please understand that ticket prices can fluctuate rapidly due to various factors such as seat and class availability, market demand, and so on, which are beyond our control as a travel agency.
We strive to provide a seamless booking experience for our customers every day, and it is never our intention to cause any inconvenience or frustration to our valued customers.
Again, we genuinely apologize for any inconvenience caused.
I thought that Trip was a great website for booking flights. However, the Trip app is really hard to navigate and it is unclear when or where my tickets were issued. All in all, Trip was helpful and provided us with good value on flights.
Dear Cha S,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Easy, quick, and reliable. Price is the best, especially any bookings for flight and hotel in China. Will definitely use this platform for future bookings.
Hi Catherine L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Well I was working to buy a ticket at one price and at the last moment I was signaled that it was sold out. I ended up paying a higher price for the same flight. That was not good.
Dear Darley C,
Thank you for your feedback. We apologize for the inconvenience caused regarding the ticket availability.
Kindly be guided that the flight ticket's price/availability is subject to change from time to time based on the number of seats left on the airline system. Therefore, it is recommended to monitor prices closely and make timely bookings to secure the most competitive fares.
We strive to provide our customers with the best possible prices and services. Our dedicated team continuously monitors market trends to provide you with the most competitive fares.
Best Regards,
Madelin
I went to book a plane ticket from Harbin to Beijing, and saw the button to explore business class pairs, clicked on Harbin, saw affair to Beijing for the same day, and almost the same price as economy. – love it
Hi Sg S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Tickets have not been issued, but says on ap that it has been. Also ap is not easy it just want to sell stuff and not easy to find bookings
Dear Victoria V,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Yes d d d g t t f t f r f t t t t t f t f f f
Hi Mariko M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I haven't got enough time to transit and I'm being gaslit by Trip.Com with them telling me I have got enough time. To get off an international flight collect your bags at a busy airport and then have to queue up check bags back in and then go through security. All in an hour and a half. I can't take a chance. Because if I don't make it I won't catch my flight back to Australia.
Dear Declan C,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Very hard to contact airlines. Trip.com should have a portal to the airlines it deal with directly as they dont always have people that speak the language and their policies aren't clear.
Dear Alex H,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
They have refunden my cancelled booking, although it is non refundable but they refunded me because the mistake was from the hotel end. So i appreciate, in addition they gave me Coins equalent to the same booking value to book anything using Trip.com again.
Hi Ahmed E,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
It's my first time to book the air tickets in this app for myself and my friends as well. But it's a trust and good app website to book.
Hi Channara C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lauraline L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.