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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,778 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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Because of you $#*!ing $#*! people I lost my money and return back from the airport and cost me extra 2500 $ for booking another flight. I need my money back and don't want this piece of $#*! again to book any kind of trip
The whole experience with the app worked great from arriving at airport getting notification for which checkin line to head to and things to do in areas of travel
Hi Nicholas N,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
It is great that trip.com offers the service of booking trains, but I had to resort to another app to book the same train and seat
Hi Tap T, thanks for your feedback, and we're sorry for any inconvenience you may have encountered. It is not the service we expect you to receive. Please share the detailed concern, passenger/guest name, reserved email, and booking number, if any, at [email protected] so we can investigate further. Thank you.
Using trip.com has just been fantastic. Easy, convenient, fun. My husband and I have been enjoying booking trips using trip.com.
Hi Bonnie J,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I was able to book my entire 5-week China and Japan itinerary using Trip.com. Flights, rail, 20+ hotels etc all on one platform. Lots of choices and good prices.
We are doing this "solo" with no tour operator or travel agent and I feel very confident of the results we got on Trip.com
Hi David A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Booked return flights to bali. The flight over is perfect but flight returning to Perth is wrong. We clicked to book 7am flight but got 1am. Rang Trip.com to sort straight after flight itinerarycame thru. They are still to get back to me.
Dear Michelle G,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Customer Service Reps via call center really needs to know how to engage to ita clientile and must have an indepht knowledge on ticket change or reached and guide on how to use this app especially on resched and change tickets. Thanks
Hi Aia m,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I placed my orders for air tickets, airport pick-up and e sim and I was very pleased with the service and prices. I will definitely use Trip.com again and again for my travel needs.
Hi Anthony M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I tried to book air China business class but that page was constantly flipping me back to search so basically system shows it's exist but it's not so I booked Hainan air with a little les convenient time of departure
Hi Varvara K,
Thank you for taking the time to leave us this feedback. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers. Please check our booking page for details. If you need any assistance, kindly contact our customer service.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I signed up for trip.com based for my upcoming overseas trip later this year based on the recommendations of friends & initially booked just my flight bookings. After browsing through the site I have decided that to use it for my hotel reservations & train travel as well!
Hi John J,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Love how easy to used Trip.com for my holiday Shanghai. From flight, hotels and airport transport everything was smooth and easy. Love to used google maps in trip.com for sight seing. Recommendation and trip itinenary was so helpful. Love the intergration with local logistick providers. I dont feel the need to use goggle at all. Tq trip,. Com
Hi Lina A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Used Trip to book several flights always good value and easy to find the right flights everything is easily available on their app my bookings conveniently stored so I can check flight times and book in online for boarding passes highly recommend if you want good value and convenience all in one easy to use app.
Hi Norhaiya G,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Started 3 years ago and really did use the site correctly. Only till Chat GPT mentioned the flights much cheaper with china using the site did I see the difference and the train within China 30% cheaper on TRIP.com than other sites including the local sites. MUST USE
Hi Richard M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I just want to say thankyoy very much to Trip.com also to Jasmine as CS manager and also to agent staff in live chat, you are work really hard for helping us. when i facing inconvinience moment my flight with xiamen was cancelled many times. Reschedulled and cancelled again until the first flight is close, but for this time all already done. Your application working smoothly for update my new itinerary flight in your apps, thats awesome since other travel agent apps cant do this
Overall i thankyou very much
Regards
Yudha
Hi Yudha l,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
It's the 2nd day, 48 hours and I have not received my British Airways ticket. The whole thing costs $1247. I tried to cancel within 24 hours
Dear Kai V,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Further to my review below and your response, please allow me to dusty your generic response. Air Mauritius has confirmed they understand the situation as I have paperwork and unfortunately the cancellation fees is determined by you albeit there is a difference in fare but $1200 to change is more than buying a new ticket on the same flight I am requesting. Trip.Com is a rort and never again. Your money grabbing exercise is despicable especially in a situation like this.
The worst experience ever to change. Have a ticket booked back to Perth from Mauritius. Unfortunately had to change due to my sister's last days before her passing. No compassion whatsoever. A ticket which cost $1,600 Trip.com was charging me 919 cancellation fee. Never again and it is so bad as this must be the 10th time am booking via Trip.
Dear Marie Dominique L,
We are truly sorry to hear about your situation and the difficulties you faced while changing your flight booking during such a difficult time. Please understand that cancellation and change fees are determined by the airline’s fare rules and policies, not by Trip.com. As an online travel agency, we are required to follow these regulations when processing your request.
We sincerely regret any distress this has caused and appreciate your loyalty as a long-time customer.
I had a problem with St. Regis hotel in Shanghai and was unable to get a satisfied response for their mishandling of entire trip. Trip.com stepped up and offered a compensation on their behalf. This is rare as the booking agent did more than the actual hotel. A surprising and welcoming twist. I'll be using them more knowing I have some protection while traveling in China.
Hi Jay M,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
It was my first time using this website and I like it because of the ease of booking and the fact that it accepted paypal for payment.
Hi Vince L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
You site locked up on me during payment. Called customer service and she couldn't help. I sent her the info and asked her to book and she picked something significantly more expensive. I went back into your site and did it myself and got my original price.
Dear Sri R,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this may have caused.
Please note that flight ticket prices are subject to change due to factors such as market demand, seat availability, and other variables. As a result, we are unable to guarantee a fixed price for tickets, as these factors may fluctuate beyond our control.
Kindly note that our booking page displays all available payment options; you may select the one that best fits your needs. If you require further assistance, please feel free to reach out to us.
We hope you find deals that match your travel needs.
He estado buscando boleto para viajar a mi país y se me hizo fácil encontrar un precio razonable en esta plataforma, gracias
Hola Claudia C,
Gracias por tomarte el tiempo de dejarnos este comentario. Nos complace saber que aprecias la conveniencia que nuestra aplicación/sitio web brinda a nuestros clientes. Estamos comprometidos a mantener este nivel de servicio y ofrecer aún más ofertas y promociones competitivas para nuestros clientes.
Agradecemos tu apoyo continuo y esperamos poder servirte en tu próximo viaje con nosotros. Gracias una vez más por elegirnos.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Javid H,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.