On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,898 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 5th among Hotels sites.
We monitor reviews for authenticity
Always love using this site to book overseas travel as it is easy to navigate, has the best prices and offers the most variety with different airlines. Have used them several times and will continue to do so. Thank you for making booking a trip efficient and easy.
Easy access to the apps, there are lot of choices of hotels and flights available.
Anything went smooth from searching to booking.
Received booking confirmation within 5minutes after booking.
Hi Luong D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Trip.com really takes care of its own customer and their safety. They saved me twice during the trip in China:
1. Someone lost the telephone, and a taxi was booked over trip.com, and they returned the telephone safely.
2. We went to the airport too early, and trip.com saved us from waiting in the cold and early in the morning for the airport to open.
Thank you.
Hi Batchimeg B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
We booked a flight with Trip.com from Japan to China which was a good deal. We also found a nice hotel in Shanhaiguan that is very close to the Great Wall of China.
Hi John J,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I used Trip.com to book a flight and a hotel while residing in China. The process was simple, efficient, detailed, and clear. I was able to book my flight and immediately receive a discount for my hotel stay. I received my flight information and hotel stay information simultaneously, When I arrived at the hotel they immediately scheduled me for shuttle service to the airport based on the information that Trip provided. In all of my travels it was the most seamless travel and stay experience I have ever had. The hotel provided superior customer service that added to my stay and overall experience.
Hi Latonia B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I input wrong year of birthday after ticket issued, after I found in 5 minutes and called service, follow the instructions by email, fixed right away
Hi Jason Taijia Z,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Overall I haveis is the case. Been very happy with the ease of booking Hotels, trains and air. But lately when trying to book hotels in advance Trip has not allowed me to do so. I am not sure why this is the case. It only allows me to book a hotel the day before I arrive. This does create uneasiness. Other than this I have been using Trip for years and never had an issue. I highly recommend using Trip.com
Hi Dino D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I cancel my flight and the refund hasn't hit my account for some days.
Hi Abu Kofa A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I am enjoying every bit of your app. What i want to be included is stop over options when choosing a country's airplane.
So far my booking is coming soon in September, I don't have yet any experience for any that I booked.
Hi Manolo D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Using other sites- they have been waiting until the last page before saying "This fare is no longer available." Have not had a similar instance with Trip.com!
Hi Stuart S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Happy that bookings on Booking.com are consistently the best available.
I had a problem with my ticket issue but once I'd navigated the AI section a real person sorted it out in a couple of minutes.
Hi Dave M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I didn't notice that I wasn't booking the ticket directly with Philippine Air Asia.
I found out after I booked the ticket that ASAP was just charging me $186.00 without the check In 1 luggage.
I always book with them.
Dear Rose J,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Trip.com refuses to refund my ticket for a flight that was cancelled by the airline. Despite their support promising updates and resolution within 4 hours, I have received nothing but misleading information. I have already filed a formal complaint with the German Consumer Protection Agency (Verbraucherzentrale) and initiated a bank chargeback. This is unacceptable customer service and a violation of consumer rights.
The all team were polite and patient with me and with situation.
I asked for the manger and Taha was so nice and understanding really did his best to help me I appreciate it a lot how I got solution to my problem thank you Taha and for all the team.
Hi Karen Or A,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
Convenient purchase. Competitive prices. Comfortable like a prince.
Hi P W,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Painful to use, try to reenter irritating verification code and app goes back to email every time. Not sure if the point of this app, way tooooooo busy in presentation to even bother with. Waste of time, just want my tickets
Dear Beaks M,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Easy to navigate through the search-booking-payment process, and the flight ticket is the best rate on the Internet plus free seat selecton and cancellation. An unbelievably satisfying experience.
Hi Chris S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Trip.com platform didn't allow us to fill in 5 guests name to 2 separate rooms, which doesn't exceed allowed number of guests. I needed my son's name to appear on the hotel booking for immigration purposes. It took 2 days to solve it but Rei succeeded at last. I highly appreciated Rei's active help to solve this issue as it may cause troubles to my family at the airport. I hope Trip.com will fix the platform so that we can book hotels smoothly without any bugs like this in the future. Thank you!
Hi Huyen Nga V,
Thank you for taking the time to leave this lovely review. We appreciate that you shared your experience with our customer support. Please know that we strive every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and exceed our customers' expectations. We look forward to our next trip with you. Thank you for choosing us. Have a wonderful day.
I am almost finishing the bookings for my second visit to China; the first three years ago also used Trip.com and everything went smoothly. It is really a pleasure to use Trip.com: listings are very informative, easy to read and understand, and prices are excellent with so much to choose from. Unlike the first trip, I am not stressed by ambiguity and uncertainty but feel pretty confident that things will go smoothly.
Hi Mengping C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Robert Ghandi G,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.