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Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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I recently had a booking with trip.com. **************) Although the experience wasn't all great but one manager stud out for me and her name is Vera Wang. She acted very professional and understood clients empathy. She is a very nice person and responded immediately fully understanding my previous conversations with other managers that didn't resolve the issue. She came and within one hour negotiated the best solution for me. I didn't get the full refund but i appreciate vera hard work and compassion to understanding how customers feel when they loose money. She a great customer success manager.
I will like to recommended for a promotion as her actions are well deserving and i will be rebooking my next trip with trip.com thanks to her. Another agent which i didn't like was Miranda Ma, she was very unprofessional and was just throwing blame after i have waited for over 72h for trip.com to find me a solutions. She lacks empathy for client and would like for her to work on it. Customer service isn't about telling the customers it's their fault like they will be willing to just throw money away. She kept on repeating it was my fault and it became irritating to me. Please go through over message to see her responses.
Thank you again Vera wang. I appreciate how you professionally handled my case
Easy to book any flights to anywhere in the world. Price are good and it is just one stop for all your needs. Easy also to change/ rebook/upgrade any flights.
Hi Silvia K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
This is the first time I ever use and I find very very easy and comfortable to use always have some discounts which makes it more convenient for everyone. I'll be using more frequently.
Hi Naveel G,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
No email no warning nothing on the website they let us line up at the wrong terminal as it was wrong printed in the boarding pass! I also thought that there was 20 kg luggage included but apparently it was not so I had to book extra luggage which cost me more than expected! Never again!
Dear Jurgen S,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I am extremely dissatisfied with the sudden change to my flight, which was moved earlier and now completely disrupts my travel plans. This situation is unacceptable.
I demand the immediate cancellation of my entire booking, including the flight from Sayak, and a full confirmation of the cancellation without any delay.
Dear Hel S,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Good good good good good Good good good good good Good good good good good Good good good good good
Hi Good K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
You cancelled my flight then forced me to pay up for other flights did not want to modify my hotel booking despite you being the one who cancelled my flight (or your operator)
Dear Roupell D,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I paid extra when I booked my flight because I needed the option to change it. What I didn't expect was to spend more than three days chasing support, submitting over 12 requests, and getting absolutely nowhere.
Every time I reached out, I was given a new deadline instead of a solution. I kept explaining the same thing over and over: I don't care about the date, the time, or the layover. I just needed to be put on the next available flight. Somehow, this was never understood or acted on.
What broke me was the lack of continuity. The chat would be closed, a new agent would come in, and I had to relive the entire situation from the beginning again and again. It felt like no one was taking responsibility, and no one cared how much stress this was causing me.
I paid extra for a service that simply wasn't delivered. Being charged for flexibility and then denied that flexibility when I actually needed it feels unfair and misleading. This situation cost me time, energy, and peace of mind during an already stressful time of travel.
I am incredibly disappointed. This should have been a simple request, but instead it turned into days of frustration, anxiety, and feeling completely ignored.
Dear Adnan S,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
You take time in giving tickets and when you show the tickets cheap, when the time comes for us to book, then suddenly you increase the price.
Dear Sonia S,
Thank you for your information. We sincerely apologize for any inconvenience caused.
Regarding the price fluctuation issue, please understand that ticket prices can fluctuate rapidly due to various factors such as seat and class availability, market demand, and so on, which are beyond our control as a travel agency. We strive to provide a seamless booking experience for our customers every day, and it is never our intention to cause any inconvenience or frustration to our valued customers.
Again, we genuinely apologize for any inconvenience caused.
My daughter helped us navigate and I actually think I could have done it myself! It was quick, simple, and totally doable for those a bit long in the tooth :)
Hi Angela S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
1. You need to pay extra penny for the service (Boarding Pass Issuance)- I have tried to enter the booking ID on the airline official website & mobile apps, CANNOT FIND Booking
2. For connecting flight, the send out separate Booking ID
3. One of the Booking ID's mail that supposed to attached Boarding pass (The incompetent operator sent out Iteranary instead which I already have)
MIND TO CHECK ATTACHED DOCUMENT BEFORE SENDING OUT EMAIL TO CUSTOMER? CUSTOMER ARE PAYING YOU TO DO JOB, SO WORK IT
Dear M Azfar L,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Customer service staff's voice too low with strong accent... very uncomfortable to communicate... Please, change my airplane ticket contact information from Moonho Dong ( *******@yahhoo.com)to Pil Ryeo Dong and *******@sbcglobal.net
Dear Pil Ryeo D,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Trip.com has really come a long way from the COVID era. I stopped using it because of the cancellation/refund policy during those times. I started using it again and feel that I can trust them with my travel needs. Thank you all.
Hi Jan F,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
My flight tickets had been cancelled by airline due to their arrangements and my accommodation and train tickets at the destination had all booked. The original airline had no alternative flight on the same day. TRIP decided to provide tickets from other airlines just want to make sure my trip will start as my original plan. Nothing will be affected. The alternative airline is more expensive than the original one and TRIP had paid the price difference. Thanks TRIP!
Hi Wei D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Every time when I plan my trip, I always select trip app as my only trip planning tool, including flight and accommodation bookings.
Trip.com has proven to be reliable over these past few years. On the past I only booked flights directly with the airlines, but Trip.com has proven to be helpful and responsive when modifications are necessary.
Hi Monty D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Mostly, I use Trip.com for booking flight tickets. I would like to say that it's really convenient and easy that you can choose an option suited to your "wallet ability", and with minimum risk.
Hi Aleksei N,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
The search engine for multiple trip was good. The email reminder is awesome. It notified me the change of flight and the follow up button is easy.
Hi Kenneth C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Good job on giving emails promptly on flight time changes - even if a flight changes by 15 mins, it's good to be notified by email asap.
Hi Aryanna R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
This is my first time dealing with Trip.com and I will definitely be using them again to book in the future. The level of customer service I received from Vera was simply outstanding. She preserved with the issues I had in changing my booking date and went over and above to resolve this for me.
Thank you Vera and Trip.com!
Hi Rachael S,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
Trip.com notified right away as soon as they received notification of the flight changes, and made it very easy to accept the changes.
Hi Peter U,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Khadija a,
Thank you for alerting us to this matter. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this concern.