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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,637 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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Good Services, Good Services, Good Services, Good Services, Good Services, Good Services, Good Services, Good Services, Good Services, Good Services, Good Services, Good Services, Good Services, Good Services, Good Services, Good Services,
I was having a lot of trouble with a bank entry reconciling it against my Trip.com spend. I've spoken to a number of agents, and we just ended up being frustrated with each other. It took Violet just a few minutes to resolve the problem (which was actually of my own making). Thank you Violet for fixing this for me, you were great.
Hi Phil H,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
เรียน คุณ Wiroj W
ทางเรารู้สึกยินดีเป็นอย่างยิ่งที่ทราบว่าคุณพึงพอใจกับประสบการณ์การจองของคุณ เรามุ่งมั่นที่จะให้บริการที่ดีที่สุดแก่ลูกค้าเสมอ และข้อเสนอแนะของคุณมีคุณค่าสำหรับเรา ขอขอบคุณที่สละเวลาแบ่งปันประสบการณ์กับเรา
Good nice to know that I can get my email corrected. I sure would like to make sure that it would always have my correct email. Is there anyway we can get that done?
Hi Lawrence M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I like trip.com because I can even book train tickets in China! I won't need to worry about payment. My U.S. credit card works perfecly.
Hi Dongxiao Z,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Booked flights on Air Canada (Toronto to Tampa). Although we paid the fair in Canadian dollars Air Canada charged me US Dollars for my seat selections. When I called Air Canada they told me the '3rd party booking agent' paid them in US dollars therefore we get charged USD. Ultimately it's my choice to pay for seat selections however no where does it state any additional charges would be in USD.
Dear Mm M,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I have used Trip Com over many years in conjunction with other travel Apps.
But! I am now a dedicated and faithful user of only Trip Com for my travel bookings.
The reason is the layout of your site it's so easy to navigate with out making wrong dates on bookings as can happen on other sites.
Hi Neil N,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Name change had to be paid extra after it was clearly a change in the system and not of mine. Also I understand tickets is only at check in for ID requirements so why then need to pay before we get there for a name change.
I'm a loyal good customer but this made me very upset.
Dear Alix V,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Generally good but was nervous when the itinerary was partially issued but online chat clarified the time frames for full itinerary
Hi Shirley S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Notifications is helpful. The on line boarding pass with flair airline is not clear no terminal and gate information. Thanks for your notification.
Hi Victoria V,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
We booked air tickets with Malaysia airlines from Sydney-SGN on business class with 12 hours lay over. Next day we found a better flight with layover just an hour. With Trip.com we had the option to change our flight the first time for FREE, only paid $24 Aud for admin fee. Great experience with competitive price. Highly recommended for booking flights and accommodations.
Hi Theresa T T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Found other sites offer more flights then trip. Com found cheaper prices on other sites. Trip. Com hide my details so can't log in to the airline site to manage flight. Very poor customer service to solve the booking problem that was created by trip. Com
Dear Hesham n,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I made a mistake in the booking date for my hotel, i took me allot of calling back and forth but trip.com and the hotel agreed to give me a full refund outside of policy. This saved my vacation and years of my life that would otherwise been lost because of stress. To the manger and the people who coordinated this again THANK YOU VERY MUCH!
Hi Remco M,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
I have been a regular user of Trip.com for over 10 years. I have always found the best prices for flights and on the odd occassion when I have experienced delays or cancellations of flights, I found their customer service excellent.
Hi Bev P,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
A little difficult getting both hotel and airfare information. Also not sure why there are duplicate pages shown when printing my itinerary.
Hi Frank V,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Trip does a good job of getting lower rates for airline tickets. But often they don't mention vital information such as whether the passenger will need to recheck in at layover terminals or whether certain other requirement exist. And their customer service, which is outsourced to overseas non-english speaking call centers, is next to useless.
Hi Nathan B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Trip definitely gives you access to the cheapest fares. But if you don't have a visa or aren't allowed in many layover airports then you need to triple check to make sure your bags are checked through to the final destination. Trip does not do a great job of clarifying about this and if you're not careful you might end up stuck or losing your bags or dog or cat or all of it.
Plane was delayed from 14:00 pm to 19:30 pm local time Bali- Kupang.
Was a nightmare. And I did not get update from trip. Com for the rest of delayed. I only got one notification. That was not a good enough for me because I need to pass on the message to my relative who was travelling that day to his father funeral.
Dear Wiwiek s,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
The check in was very early and a bit pressurized, to be followed by a 40 min delay for a flight of 75 minutes. No explanation - and no frills, not even water. And the price not really a bargain. I will choose other options next time. Just the schedule was good
Dear Chris C,
We’re sorry to hear about your experience with the early check-in, flight delay, and the lack of onboard services. Please note that flight schedules, onboard services, and delays are managed directly by the airline. We appreciate your feedback and understand your disappointment. If you need further assistance regarding this flight, please let us know.
I recently had a booking with trip.com. **************) Although the experience wasn't all great but one manager stud out for me and her name is Vera Wang. She acted very professional and understood clients empathy. She is a very nice person and responded immediately fully understanding my previous conversations with other managers that didn't resolve the issue. She came and within one hour negotiated the best solution for me. I didn't get the full refund but i appreciate vera hard work and compassion to understanding how customers feel when they loose money. She a great customer success manager.
I will like to recommended for a promotion as her actions are well deserving and i will be rebooking my next trip with trip.com thanks to her. Another agent which i didn't like was Miranda Ma, she was very unprofessional and was just throwing blame after i have waited for over 72h for trip.com to find me a solutions. She lacks empathy for client and would like for her to work on it. Customer service isn't about telling the customers it's their fault like they will be willing to just throw money away. She kept on repeating it was my fault and it became irritating to me. Please go through over message to see her responses.
Thank you again Vera wang. I appreciate how you professionally handled my case
Dear Khadija a,
Thank you for alerting us to this matter. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this concern.
Easy to book any flights to anywhere in the world. Price are good and it is just one stop for all your needs. Easy also to change/ rebook/upgrade any flights.
Hi Silvia K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kye K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.