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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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This is my first time dealing with Trip.com and I will definitely be using them again to book in the future. The level of customer service I received from Vera was simply outstanding. She preserved with the issues I had in changing my booking date and went over and above to resolve this for me.
Thank you Vera and Trip.com!
Trip.com notified right away as soon as they received notification of the flight changes, and made it very easy to accept the changes.
Hi Peter U,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
I use trip.com for all my bookings. The choices of flights and accommodations are excellent and prices very competitive. I appreciate the ability to sort by affinity programs and the ability to choose seats and upgrade in advance (although at time I am referredto the airline site, whcih is not as easy)
Hi Gene S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I was referred to the agent Taha to handle my booking cancellation, he was very helpful throughout the whole process, he made sure I can get the full refund
Hi Purificacion Micha O,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
After accidentally booking a hotel with the wrong dates (one month later), the trip.com team worked hard trying their best supporting us while the hotel was uncooperative and difficult. Violet helped us out greatly
Hi Emi A,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
I was looking at Skyscanner for cheaper fees for our short flights but Trip.com provided us the best time and price that we liked most.
Thanks Trip.com
Hi Ong Teck Michael K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
When Trip.com provides ticket confirmation, is it possible to combine the itinerary with the receipt into one document instead of two? It's nice to have all the information together in one document. Other airlines do this. Thanks.
Hi Mark T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Because of you $#*!ing $#*! people I lost my money and return back from the airport and cost me extra 2500 $ for booking another flight. I need my money back and don't want this piece of $#*! again to book any kind of trip
Dear Javid H,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
The whole experience with the app worked great from arriving at airport getting notification for which checkin line to head to and things to do in areas of travel
Hi Nicholas N,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
It is great that trip.com offers the service of booking trains, but I had to resort to another app to book the same train and seat
Hi Tap T, thanks for your feedback, and we're sorry for any inconvenience you may have encountered. It is not the service we expect you to receive. Please share the detailed concern, passenger/guest name, reserved email, and booking number, if any, at [email protected] so we can investigate further. Thank you.
Using trip.com has just been fantastic. Easy, convenient, fun. My husband and I have been enjoying booking trips using trip.com.
Hi Bonnie J,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I was able to book my entire 5-week China and Japan itinerary using Trip.com. Flights, rail, 20+ hotels etc all on one platform. Lots of choices and good prices.
We are doing this "solo" with no tour operator or travel agent and I feel very confident of the results we got on Trip.com
Hi David A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Booked return flights to bali. The flight over is perfect but flight returning to Perth is wrong. We clicked to book 7am flight but got 1am. Rang Trip.com to sort straight after flight itinerarycame thru. They are still to get back to me.
Dear Michelle G,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Customer Service Reps via call center really needs to know how to engage to ita clientile and must have an indepht knowledge on ticket change or reached and guide on how to use this app especially on resched and change tickets. Thanks
Hi Aia m,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I placed my orders for air tickets, airport pick-up and e sim and I was very pleased with the service and prices. I will definitely use Trip.com again and again for my travel needs.
Hi Anthony M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I tried to book air China business class but that page was constantly flipping me back to search so basically system shows it's exist but it's not so I booked Hainan air with a little les convenient time of departure
Hi Varvara K,
Thank you for taking the time to leave us this feedback. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers. Please check our booking page for details. If you need any assistance, kindly contact our customer service.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I signed up for trip.com based for my upcoming overseas trip later this year based on the recommendations of friends & initially booked just my flight bookings. After browsing through the site I have decided that to use it for my hotel reservations & train travel as well!
Hi John J,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Love how easy to used Trip.com for my holiday Shanghai. From flight, hotels and airport transport everything was smooth and easy. Love to used google maps in trip.com for sight seing. Recommendation and trip itinenary was so helpful. Love the intergration with local logistick providers. I dont feel the need to use goggle at all. Tq trip,. Com
Hi Lina A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Used Trip to book several flights always good value and easy to find the right flights everything is easily available on their app my bookings conveniently stored so I can check flight times and book in online for boarding passes highly recommend if you want good value and convenience all in one easy to use app.
Hi Norhaiya G,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Started 3 years ago and really did use the site correctly. Only till Chat GPT mentioned the flights much cheaper with china using the site did I see the difference and the train within China 30% cheaper on TRIP.com than other sites including the local sites. MUST USE
Hi Richard M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rachael S,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.