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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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It was a pleasing experience being able to explore my options, and it's great to know that I can narrow down my choices by simply ticking the correct box for a cheaper rate. This is the second time I've used Trip.com, and it has never disappointed me
After looking at Expedia, Booking.com, and Trip.com, I have chosen Trip.com to consolidate my travel bookings. I remain impressed by their service offerings and rewards program. I wish the site wasn't as busy, and that the booking process was less cluttered with insurance options…
Hi Bk B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I recently consolidated all of my flights and hotels with Trip.com for consistency and simplicity. However, I wish there were an option to turn off all requests for add-ons and insurance. I have already been burned by accidentally clicking on one of the add-ons. It feels like walking through a minefield when paying…
I was literally about to purchase my airfare on another site when this fare popped up. It was a good price and the right layover time with only a single stop. The airline is luxurious with leveler seats. Thank you!
Hi Ellen E,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
The thing I love the most about this application is that they respect the customers they take care of them once a flight is updated or changed then inform us immediately they issue the cancellation fees and the booking fees very quickly so recommended I never fly unless the ticket is from Trip.com
Hi Mohammad A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Hi, I have used a number of travel apps over the years, but recent I have moved to trip.com due to my bad experience with Bookings.com of many years.
I have found this app to be excellent with constant flight up dates keeping you well informed. Hotel and flight package deals are excellent. The app rewards you well upon loyalty and the more you use it with your travel plans the better the deal.
It's easy to use and making it simple for there customers
Hi Andrew R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best app i've ever used to book a flight! Has various options and full details with every destination you pick as well. I love it!
Hi Tamiah D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I purchased a ticket and a few days before the flight and within 24 hours I tried to cancel or change I wasn't able to do either. I've called. I've emailed and I've got a no response responses. I guess I just lose the money great. Great customer service.!
Dear Adam A,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Booking using the trip.com website was very straightforward. Even though I was booking rather usual flight segments on smaller South American airlines, trip.com allowed me to book quickly and easily... and at a great price! I will certainly use trip.com again!
Hi Richard H,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I purchased a refundable ticket because of the uncertainty of my travel dates, and when I canceled my reservation, (within 24hrs) a $270 "refund fee" was deducted from the amount I spent. Unbelievable…!
Dear Paul D,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I love how it specify all the fight information before you proceed buying unlike other flights where you only get to realize certain information on payment.
Hi Jesca J,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I bought 5 tickets for 2 passengers recently, after locking the agreed pricing and proceed. Unfortunately the payment cant proceed and forced me to go back on previous page and the price change. I think the price changes 2-3 times until i finally able to pay. It prompted a mesage that the ticket will be issued andnemail within 24 or 48 hours ( I can't recall) but many days have passed and no email being received. When i check messages in the app, the ticket hv been issued but i am still waiting for the pdf format in tye email.
Dear Rokhaizam Bin M,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
And why it was a great flight only the forget my suitcase and now i in holland and my suitcase is still in bangkok not so nice
Dear Jan J,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
We selected the option that would include a checked bag and exchange flight courtesy and paid extra. Then once we paid it said we don't have a checked bag so have to pay even more now to get a checked bag.
So basically it either lied or is misleading and we are not getting what we paid for and have to pay even more extra.
Dear K R,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Trips.com agreed its happened with me & agent got my statement & verified that my issues is true & they gave me remittance link to get credit my amount. I put my bank information & now i will wait for transfer as they said it takes 10-15 business days to transfer.
Hi Hassan Ali S,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Trust that Trip.com has your back! I found an amazing deal (price wise) with perfect/reasonable departure and return times on 4 flights AND I was a bit skeptical to book because I thought- is this one of those sights that will have you book and email you stating they have no reservations left and have to increase the price BUT I read on Trip.com that IF your price increases by the time they issue the tickets- they will cover the cost. I was sold. So I purchased them and literally in less than 8 hours I was issued 4 etickets. The easiest and stress free, ticket purchasing process I have experienced. I will definitely be purchasing more of my vacation endeavors through Trip.com- Thank you!
Hi Narher N,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
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Hi Evgeniia Kaya E,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I booked flight which was accidentally booked under a wrong email address but correct phone number. Email account holder cancelled my flight but without OTP approval? I rebooked through trip. Com. Customer service representative did not refund the amount which was very disappointing. I had to lose money for someone who had canceled the ticket. I won't purchase again from this website due to poor customer support
Dear Soumya S,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern about your account and refund. Please follow the below steps for further assistance. G
1.Provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at [email protected] so that we can look into it further. Thank you.
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding. We are waiting for the next time cooperation.
Best regards,
Lucy
Trip.com
Despite my bad English, Peter and I have tried a lot to clarify my situation. It was really nice that he try to understand my situation and work with the Financial Department really fast. One of the best experience with Peter at Trip. I really appreciate him.
Hi Trieu Duc T,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
If you're already a member, just select the dates next and pay, so easy no need to fill again your information, only if you need to update your passport, address, phone number etc, that's the only hassle you wil encounter, but all good and easy👌
Hi Aris A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Trip.com made booking flights real easy and you get a good discount if you book your hotel with them also. Everything was seamless, great rates and everything all in the one place no need to shop around… too easy.
Hi Kelvin L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christine V,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.