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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,717 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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I am unhappy and disgrased, My trip canceled and I have an appointment overseas. This is madness and and inapproprieat that you cancel the trip like that.
I made an error in my accomodation booking and tried to get in touch with someone immediately to rectify it, even before money cleared from my account, but were very hard to reach. Admittedly, The booking was non-refundable and non-amendable, but I was only requesting a minor change and was not accommodated, constantly blaming the hotel for the lack of ability to act.
Dear Amir S,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Due to a sudden and serious health challenge we reluctantly had to cancel our fully paid reservation (non refundable)at the luxury Surin Phuket.
Alex at Trip.com worked very hard to fulfill our request for a refund. Quite naturally it was not an easy process and required a week or two of back and forth negotiations. Alex was polite, patient, understanding though firm in her various requests for proof of our dilemma.
Throughout the process Trip.com kept in touch with us via email and finally through phone calls to me in Canada.
With solid medical back up provided by our doctors Alex phoned me that they had approved my refund.
It was not a small amount so we are very grateful that they understood and worked with us to find a good outcome.
We are very disappointed at having to cancel and hopefuly by next year if we can travel we will again book through Trip.com
I travel between Asia and Canada regularly and within Asia. I always use Trip and find the app offers many options for different travel ie luxury and economy!
I highly recommend Trip and hope after this review that you will too!
Yolind Wee James
Hi Yolind Elizabeth W,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Anna and the team gave a warm help with my issue with the hotel and tried their best to negotiate with them. Even though the hotel did not give any compensation or refund, Anna provided the max help with it from their side. I really appreciate it.
Hi Zhonghe H,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
All is good until promo code entry is tricky and can't seem to be able to use it. This happened to all my bookings being a loyal supporter.
Hi Alex J,
Thank you for your support and valuable feedback. We appreciate your compliment and are sorry to hear about the difficulty with promo code entry. Please note that promo code usage is subject to specific terms and conditions, which may affect its applicability for certain bookings. We recommend reviewing the relevant policy to ensure all criteria are met.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you again for choosing us.
Best regards,
Grace
Trip.com
I booked the ticket using the calendar thinking it was on the current month when the calendar automatically showed me the month after! I booked the flight from the 8th to the 12th thinking it was on the current month if February, when actually i found out on the same day i wanted to travel that my booking was for a month after i had planned to travel! They made me book a ticket on the spot for 175.1 BHD when the booking i made here was for 40 BHD approximately! The ticket i bought on trip was for nothing and i can't cancel it or refund it or change it! The worst experience i ever had on my life travelling!
Dear Abdulla A,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
There has always been the right price for flight or accommodation that I have been searching for. With discounts given as I book more trips away.
Hi Yvonne M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I was totally screwed about the initial booking as the system got crashed entering my details as my booking is for 4 passengers
So I started again with significant price hike and ended up finishing with higher charges
Dear Vasantha V,
We’re sorry for the inconvenience you experienced during your booking. Please note that our prices are updated in real time based on availability and demand, which can result in price changes if a booking is interrupted and restarted. We understand this can be frustrating and appreciate your understanding.
The trip.com team, Peter and Taylor, were elegant professionals. Me and my family were waiting for this vacation for months. They understood the situation where the hotel could not accommodate my confirmed booking and they made things easier, as this was a difficult cancellation.
Hi Dr Mohammed B,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
I paid for seat upgrade from HK to Fuokuka, the seats I booked was different when I did the online check in. I got a different seating with my friend and I was unable to change it. I called Trip.com but they still cannot fix it. I hope when I check-in at the counter, the Hong Kong airline can solve the problem
Dear Katy K,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Hi Nada C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I recently booked travel for my partner and I's honeymoon through Trip.com, and the entire experience was smooth, convenient, and stress-free.
The platform is incredibly easy to navigate, with clear pricing, helpful filters, and plenty of options for flights, hotels, and activities.
We appreciated the transparent breakdown of costs and the real-time updates on booking status.
We especially loved having all my travel details in one place through their intuitive app.
We'll definitely be using it again for future travel and highly recommend it to anyone looking for great deals and a seamless booking experience.
Hi Jonathan M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
It seemed pretty easy to use, but sometimes the credit card would not work and it would take a little while to go through and it was a little frustrating, but other than that, it seemed easy to read on choosing hotels or airlines and flights
Hi Marina M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Booked airline tickets for a set quoted price & after secure website payment additional fees for taxes etc were added and charged. A little dishonest and misleading, I believe. Why not just quote the total price with any additional charges in the first instance like most other booking sites. Won't be using Trip com again...
Dear Cs C,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Trip. Com offers everything you could ever want for travelling.
I use them all the time, and recently compared their service with an actual Travel agent.
I booked premium economy seats for 4 flights over a nine month period, and the travel agent couldn't come close with the price, nor the flight schedules.
Trip.com hotel prices and airport transfers are also excellent
Highly recommended.
Hi Andrew L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
LL is good but even after I use this app for many years with continuous using it every month still my prices is same or exp than others.
I don't want small gifts I request if can upgrade me to higher so that I get better prices as I am using this all a lot
Hi Manish M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I initially had some reservations about purchasing my ticket through them, as I usually book directly via the airline's website. However, they offered the lowest price and promptly sent the confirmation.
Hi X X,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
The service of the app is very good. I like that I can pay with Chinese apps and cards. But I fly almost every weekend. The coin rewards is tinny. Not even a free flight or a seat upgrade after spending a fortune in tickets and hotels.
Hi Perla Hinojosa P,
Thank you for your valuable feedback and for your continued support of our app. We’re pleased to hear that you find our payment options convenient.
We also appreciate your feedback regarding the rewards program. Your suggestions for improvement are important to us, and we will share them with the relevant team for future consideration as we continuously work to enhance our services and benefits for frequent travelers like yourself.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I had such a wonderful customer service experience with Shafa! She was incredibly helpful, patient, and attentive to every detail. What truly stood out was her warm and friendly approach — she made me feel valued and well taken care of from start to finish.
Shafa went above and beyond to make sure all my concerns were addressed, and her professionalism combined with her genuine kindness made the whole experience smooth and pleasant. It's rare to meet someone so dedicated and passionate about helping customers.
Thank you, Shafa, for the outstanding service. You are truly an asset to your team!
Thank you also TRIP.COM for accomodating all my sentiments! You are all great! All the team handled my situation and request were very patient and friendly. KUDOS to trip.com and shafa!
Hi Kim D,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
From searching to booking flights or hotels, Trip.com is very user-friendly and feels like a travel companion that assists you at every step of your journey. Overall, I found Trip.com to be an excellent guide and a money-saving platform for booking flights, hotels, and trains.
Hi Shabahat A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Amar A,
We are sorry for the inconvenience and understand your disappointment regarding the canceled trip. Please note that flight operations and status are determined by the airline. We suggest contacting the airline directly for assistance with your itinerary. Thank you for your cooperation.