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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,717 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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I had a bit of a problem with my bank and the refund from trip.com was initiated at the same time my bank account was closed. In order to expedite the refund process, Allen suggested to credit my account with trip coins, which is a solution I prefer since I have been using their platform for years
Used Trip.com to book flight tickets and hotels. The platform is easy to use and when coupled with Shopback offers, Trip.com's prices are attractive. The follow up emails that confirm my bookings are detailed and helpful too.
Hi Mo W,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
We are very pleased with the multi city flights that we booked. The price and ease of booking with trip.com has been seamless. We don't take these flights until September 2026 and I am expecting that it will be easy. My experience so far with trip.com has been easy and efficient
Hi Jude J,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I booked the wrong dates for an international trip and they are able to help me cancel my booking and give a full refund in 24 hours.
Hi Nancy Y,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I recently booked a multi-segment trip on Trip.com, and while the website offers the Smooth Transfer Guarantee, I have some concerns regarding self-transfer flights. When I booked, I relied on the guarantee, but after reading multiple negative reviews online, I am worried about potential issues.
It would be helpful if Trip.com could clearly highlight the risks associated with self-transfer flights during the search process. For example, the system should prioritize through-connection (联程) flights and explicitly indicate when a flight is a self-transfer and what the potential risks are.
The current Smooth Transfer Guarantee is reassuring in theory, but it seems that there may be many limitations and conditions. I believe these should be stated more clearly and transparently upfront, so customers know exactly what to expect.
Ultimately, my hope is that if any issues arise during the trip, Trip.com can provide efficient and reliable customer service, similar to Ctrip in China, that truly compensates passengers for delays or missed connections, instead of finding excuses to avoid responsibility.
Improving clarity around self-transfer flights and ensuring the guarantee works as promised would make customers feel much safer booking complex itineraries.
Dear Lanjun C,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I have been with Trip.com for 8 years. I feel secure when I buy tickets here, as it always comes with reliable 24/7 service. No tricks like other ticket selling agencies.
Hi Victor W,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
It was great experience here. I tried every where but flights costs are too much high. When i checked this and use there app i see lower prices with better features i highly appreciate this application and website.
Hi Zaneb F,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I've been ripped off by trip.com in the last 9 years from hotal booking to airline tickets always expensive than other app especially my recent booking from Bangkok to Jakarta charge me $27 Australian dollar extra
Dear Abbas Jan R,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
It's easy and friendly booking platform. Besides, feedback and respond consider fast. Just at time, the rates is much higher then others booking platform.
Hi Tiong Meng L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I booked tickets for two for the first time from Melbourne to Adelaide and per person the flight price was charged AUD 106 on a weekday and I was happy but I wanted to book another ticket from the same website same flight same day with cancellation facility enabled so tried to book separately but suddenly the same flight cost started reflecting AUD 140 and additional cost of AUD 9 for cancellation facility additionally. I was surprised to see this sudden price increase for a same-day, same-time booking within 5 minutes for the next ticket on the same website. It felt very weird, and, hence, reporting. I finally booked another ticket for the same flight from a different website because the price was unreasonably high.
Dear Sritapa M,
Thank you for your information. We sincerely apologize for any inconvenience caused.
Please note that for the same itinerary, we typically offer several fare options with different ticket policies. Customers can select the option that best suits their needs.
Also, regarding the price fluctuation issue, please understand that ticket prices can fluctuate rapidly due to various factors such as seat and class availability, market demand, and so on, which are beyond our control as a travel agency. We strive to provide a seamless booking experience for our customers every day, and it is never our intention to cause any inconvenience or frustration to our valued customers.
Again, we genuinely apologize for any inconvenience caused.
Trying to locate your tickets in all these windows so you can save them is hard. Your boarding pass or tickets should be in the main window
Dear Damarys D,
Thank you for your feedback. We understand that locating tickets and boarding passes across multiple windows can be inconvenient. Easy access to these documents is important, and we will continue improving the booking and itinerary management experience to make it more user-friendly and streamlined for you. Your comments are valuable to us as we focus on enhancing overall usability.
All my bookings are now done on Trip.com App, which has made my life so much easier while traveling around multiple cities and in different countries. I still think there are room for improvement, so that the last, the 5th, star is an incentive for you to become better than yourself today.
Best regards,
-Paul
Hi Paul Ning y,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I have been using trip for booking flights and hotels for two years. With comparative pricing, trip is always valuable and I feel safe to book it on its site. Before and during the trip, there is notification of reminders and gate information, so it's easy to follow.
Other services we have used include internet wifi card and airport pickup, rental car, are awesome!
Accommodation booking is great value after booking flights.
Hi Hongmei L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I had been struggling with my free cancellation, but David quickly resolved the issue seamlessly, showing a very clear understanding of the situation.
Hi Seongung C,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
Room for Improvement in car rental experience. Final cost at car rental counter is always higher at the huge gap, since optional items are not option there. User must pay addition to cover insurance, pickup/leaving location fee, flexibility of selectable car in the same range. The counter staff keep telling me that they can give me more if i book with them directly. How to reflect this situation upfront.
Hi Maleeya W,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
So easy to book all your requirements for your trip, flights, hotels and hire car. Love the layout from lists of dates times and prices.
Hi Christine D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I've been using Trip to book flights and hotels. Their app is great, with excellent functionality, I find the pricing is competitive and the option to save further using Trip coins / rewards makes a difference too
Hi Mile K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
While it is relatively easy to use your app, I fail to understand why my tickets (twice now) were issued as two separate tickets for two legs of the same trip. Because they are issued under two separate locator codes, that requires me to pick up my luggage at the end of the first flight, re-check-in and go through security again. This is unacceptable. On top of that, I can't stand the flood of marketing notifications that ensue when I turn on notifications to receive info about my booking. And when I open the app to get rid of the notifications I can't even find the notification. Aggravating.
Dear Barbara B,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Hotels & flights were easy to look up but:
1. When I trued to book a special price flight for my hubby and me, it only allowed 1 person at that price 😳
2. Hotel rooms with no windows? So weird - made me feel I might be trapped in a mouse box. Maybe not sell them for western countries like Australia, NZ, UK, Etc? Cos we all like views hence windows needed
3. I filtered using "washing machine" but I still saw hotels without washers come up. Maybe check the filtering tool?
But overall, trip.com has been good to use. I am still learning - am a new user. Thank you for your hard work 🙏🏽
Hi Safi T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Overall trips is convenient easy and good value. Finding and purchase is easy works well. I like ongoing follow up and messages from trips about real time travel reports. Flight details and reminders. A little trouble contacting my transfer taxi at arrival. My advice is be fully aware of how it works before departure. But it's all there.
Hi Tom D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Danies W,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.