Trip.comReviews 4,725

We have book 5 tickets to China return from Oregon USA. We got confirmation of two ticket however other three tickets showing ticket confirmed but physically no airline confirmation

Bryant received my inquiry and discussed options to the hotel's last minute news of being not available due to overbooking, while my booking was confirmed 2 weeks prior and paid for. Bryant listed options and coordinated communication to explore possible resolution. It was esculated to the manager Rita, who is very understanding - making sure I would have a place to stay and communicating with the supplier to confirm the alternative accommodation. The case was passed on the Violet when Rita ends her work day - Violet was also very kind and professional. She proactively reached out to provide status, and went the extra mile when I requested to receive email as confirmation.
Overall, the Customer care team demonstrated outstanding service, in addition to great team work on their part. They made a very stressful situation more bearable.

I have booked a hotel room with no cancellation option, and found I made the bookings - paying for the hotel at the wrong "Month".

Although I have made another booking (at the same Hotel / Same # of room / Same type of room Vs. my erroneous booking) within 14 hours time Gap + Making sure this time it was done at the correct Month & Date, The Hotel was insisting to reject all kinds of cancellations requests.

However - I really left being a Valued Customer as I have seen how much Trip.com have tried working out with the hotel over and over (without giving up) fighting and supporting my side of the story.

Even though the Hotel still opted to charge Cancellation Penalty - since I do acknowledge the fact that I booking the room (with non-cancellation option) with its very clearly noted policy, I opted to bare and accept the penalty set by the Hotel, and get at least approx 85% of the Total booking amount as refund.

With experience- I have been able to learn 2 things

1) Definitely check on the dates 1 more time before booking or making any reservations & proceed with final Payment.

2) Trip.com crew / Team will always do their very best + until the very end - never give up on fighting for their own customers - specially when they get to understand that your case and your request is based on logical & reasonable facts.

Once again - Thanks to all Trip.com's Crew Whom have worked on my booking cancellation case, And thank you Trip.com for me to feel I am always at safe + reliable hands.

All the best to Everyone at Trip.com!

Alex

We booked airline tickets on Trip.com but we made a typo of 1 letter in our traveler's Last name. Within 24 hrs after purchasing the ticket, we contacted your CS team (Customer Service/ Support), shared our passport and seeked for support, afterwards CS responded that they could not assist you after reviewing our case.
We contacted the airlines directly and the Airlines CS said that they can assist to amend 1 letter in First or Last Name, however they also could not assist us because the middle name was missing too.
In whilst when we were processing our reservation via Trip.com, Middle name was not mandatory requested (no required info field for middle name to fill in).
Consequently, our request for support was refused from both CS team. And the booking conditions were non-refundable, non-amendable.

I have used many travel sites and Trip.com is probably the most shady. I brought airline tickets and it didn't issue the tickets for 4 days. They charged my CC but I wasn't sure I would get the tickets or not. It was nerve-racking for sure. Also, US law allows traveller to cancel within 24 hours without penalty. Can't do that since tickets weren't issued. Furthermore, the tickets were purchased in SGD (Singapore Dollars), meaning they probably brought it from Singapore and US law wouldn't apply. That is shady and borderline illegal.

Experience was great, the representative listened to my plight and understood the reason for my request to refund a non-refundable booking. I accidentally booked one night instead of two and when I went in to extend one night the site got me to a point where I had to cancel the entire booking therefore losing my one night payment made previously. As I needed accommodation at the Hotel I had to make another booking for my 2 nights, which meant a double booking/payment of one of the nights. Trip.com gave me a 'little' bit of hope and handled this with the owners (?) and I received an email next day saying the refund for the one night original booking will be refunded - I was very happy thank you!