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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,700 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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More than 7 years experience with Trip.com, I who'd like to say it's really very good experience all the time whatever I booked it's done very easy.
I have been booking through Trip for a long time now and everything has been great.
Recently had a slight mix up in the hotel booking and I had raised it with trip customer service and they were on point. Taha from customer care responded quickly and resolved it right away. I would definitely be sticking with Trip.
No problems with my hotel bookings, plenty of packages to choose from, nice variety and locations in Chongqing.
Flight bookins went well also. I will come back again.
Berurusan dengan trip.com sangat berpuashati
Let me start by saying prices were great and I will use Trip again. And comparing Trip to Expedia, Kayak, United, etc I found the website confusing and chaotic for my ADD brain. Also for some reason I seemingly successfully purchased my ticket. Got msg that the tickets will be issued with in 24 hrs I believe and that's it. I go to email to see if I received and itinerary. I did and forwarded it to the person I'm traveling with. Thank god I looked at it again more closely as while it was a full itinerary with flight numbers and times, in print that did not stand out to me I saw that my flight was canceled. So I called and was told to do it again, they were having some issues earlier apparently, so I did and I successfully purchased my ticket. So some little more technical issues while what they provide is great.
Dear Sky S,
Thank you for selecting us for your travel needs. We appreciate you sharing your feelings with us regarding your booking experience. Please note that we put great importance on the quality of our services and the satisfaction of our customers. Kindly be advised that we endeavour to improve our service every day. Please know that we value your feedback as it motivates us to do better. Thank you so much, and have a nice day!
Best regards,
Skylar
Trip.com
Very helpful. Very friendly and he will get to the bottom of the problem to sort out for you I will recommend it for anyone to trip.com, my reference**************)
I used trip.com service for booking my trip to Taiwan last year without any issues. I came back and booked my round trip flights to China easily this month after I had an unpleasant booking experience for the same trip with Expedia. I will likely stay with trip.com for reserving hotels and tours in the future as I can save time and money for my travel.
I was looking for a flight overseas for the summer. The search was so accurate and found the flight in one search. I booked the flight immediately and waited less that 2 hrs and got the confirmation with the airport booking number. It was fast accurate and I'm extremely happy with the service. I would recommend trip.com to anyone.
My experience is excellent with trip.com many times it's price are good compared to other providers. The most important thing that is trustworthy company and didn't have complains from it. Sometimes I find better price or more options in other websites and sometimes the opposite.
In general it is recommended specially for trips in Asia.
Your site did not offer beter prices than skyscaner and other sights. I did my reservation in your site only because it is not the first time i use your site.
Hello Weissman A,
Trip.com is always on hand to help you arrange your travel in our all-in-one travel app! And we mean that literally - with 24/7 service via chat, phone, or email, we will always do what it takes to make you happy.
We offer huge discounts on hotel, flight, and train booking and ect. The price of the tickets change quickly due to many reasons. You need to check the specific price in the APP for your reference. We are looking forward to your trip.
We are hoping for your cooperation and understanding.
Best regards,
Grace
Trip.com
Trip has a good streamline services to purchase Plane Tickets to include luggage fees and insurance for all. So far, I didn't have an issue with their customer service.
We have used Trip.com a lot over the last three years and while their prices are excellent their level of service and customer experience is brilliant. We don't even bother looking at other websites anymore as we get great prices and peace of mind👍
Very easy to understand and navigate on to the point competitive pricing l have never had any problems with trip.com thanks for great service
Recently I am planning a trip to China and will travel a couple of places in China. I have very good experiences with trip.com. On one side, seems to me, it reflects ctrip.com, all I need from ctrip.com I can find at trip.com, except the train within China; On the other side, the checkout process and the payment by credit card is very convenient.
We booked a flight to Mongolia with a self transfer in a connection in the Seoul airport. While it took more than a day to finalize the details, the final confirmation provided enough details to put us at ease. As usual, Trip.com's timely response and help were always appreciated.
What I liked most was how simple it was to compare different flight options and hotel deals in one place. The prices were attractive, and everything was clearly displayed before checkout.
I love Trip.com for making airline reservations. It is easy, fast, and reliable. I also enjoy the support given the day of my flight with flight tracking information.
My friend experienced hiccups in connecting flights which was very hectic. Overall situation and solution was a disappointment but at least the customer service was quick to pick up
Dear Issa I,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
L like to use Trip.com to book airlines and hotels. Please give me more benefits or discounts percentage%, so l can more money for all my travels please. Thank You Trip.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Raghu N,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.