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Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com is a travel booking website that allows users to book flights, hotels, and other travel services. The website provides a user-friendly interface for searching and comparing prices across different airlines, hotels, and travel agencies.
This summary is generated by AI, based on text from customer reviews
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Vera Wang was extremely helpful and professional throughout my case. My hotel booking was non-refundable and I was facing a difficult situation due to scheduled surgery. Vera took the time to communicate with the hotel, kept me updated, and successfully arranged a date change for my booking when cancellation was not possible. She also secured a goodwill compensation payment from Trip.com. I really appreciate her patience, effort, and clear communication. Thank you, Vera, for going above and beyond to help me.
Booking a flight through Trip.com is so easy and fast. Processing of payment was quick. I wish everyone else was as goodas Trip.com
Hi Gary R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I booked a flight and it never shows up on the app. I have to access the information through my email. When I'm on the app it says I do t have an account when I use my email
Dear Lorin B,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Found accommodation cheaper on another site but decided to book with Trip.com since they were supposedly price matching. Had a screen print of the cheaper price. However, this is a small hotel, and we booked the last available room of that type. Price match was not approved since the price cannot be verified. Of course not, this was the last room! Contacted Trip.com who added this note to the (new) price match request and it was declined again for the same reason! Not happy.
Dear Jacqueline V,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I am thankful to Qutinus and the team for expedite to him/her.
I grateful that it really saved my day for kind soul like you that is send by God.
Appreciate all the help rendered to me.
👍👍👍👍
Hi Sook Lay T,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Stephanie and Evans provided exceptional support and help in making a difficult situation manageable. I truly appreciate all that they did to maintain customer confidence in trip.com and would like to thank them for their focus on the customer at all times.
Hi S N,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
Booked a flight from Sydney to Melbourne domestic jetstar.
Couldn't see choice to select Tullamarine airport.
Paid then recieved confirmation booking to Avalon airport. One hour taxi from where I needed to arrive.
No option to change destination. Only choice was cancell and loose $600 the rebook. Chose to spend extra $120 and hour in taxi.
Dear Robert R,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I regularly purchase airline tickets through Trip.com and have found their service to be reliable and efficient. I have never experienced any issues with bookings or payments. The platform is easy to use, and the overall process is smooth and professional. I would confidently recommend their services to others
Hi Raji A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I want to take a moment to recognize the exceptional support I received from Mina and the Trip.com customer care team during a recent booking for a work-related trip.
As part of a relocation, I booked accommodations through Trip.com after finding a property with great reviews, excellent value, and all the amenities I needed. The booking process was smooth, the rates were exactly as advertised, and the confirmation came through without a hitch.
The real test came afterward. My employer's claims process required itemized, day-by-day receipts to verify the nightly rate and confirm no extra charges had been added to the room — a fairly unusual and detailed request, especially for a multi-day reservation booked as a single transaction. I reached out to Trip.com expecting this might be difficult or even impossible to accommodate.
Mina completely exceeded my expectations. They understood exactly what I needed, was patient and reassuring throughout, and managed to generate a full set of daily itemized receipts covering my entire stay. This was clearly a data-intensive task, and she handled it with professionalism and genuine care. The documentation they provided was exactly what I needed to complete my claim.
It's worth noting that third-party booking platforms like Trip.com are sometimes viewed as less convenient for expense reconciliation compared to booking directly with hotels. My experience proves otherwise as Mina and the team delivered detailed records that fully satisfied a strict reimbursement process, all while offering better value than the direct hotel rates would have.
Thank you, Mina, for turning what could have been a frustrating situation into a seamless one. Trip.com has earned my trust and my future bookings.
Hi James H,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
Dear Miyuki M,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I'd like to express my gratitude to the support agent Shanda who helped me today. The response was lightning‑fast, and the solution provided was clear and effective. Great job!
Hi Aleksandrs N,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
I travel around China frequently for work, and booking flights, hotels, and trains through Trip.com is extremely quick, easy, and convenient. Having an interface completely in English, helpful real-time updates/reminders, and all my expense receipts neatly organized in one place makes corporate travel hassle-free. The reward system is also good. Highly recommended.
Hi Stephen S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
It's not my first experience with booking.com. I really like using it based on reasons mentioned under my Review Title. Hope to get a speedy resolution/ assistance from your customer service if I needed in future so if satisfied will continue using your platform in future as well. Keep up the good work in such a competitive area 👍.
Hi Said M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
My overall experience with Trip.com for my China trip was excellent! The platform made it incredibly convenient and easy to search, select, and book flights, road transport, and hotels all in one place. I especially appreciated the timely notifications regarding my flight and train schedules, which helped me stay organized and on track throughout my journey. Highly recommend Trip.com for anyone traveling in China!
Hi Chi Ming S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Just apply for refund due to events in Bahrain yesterday and it was done immediately very impress not full refund but my safety is first
Hi Oscar L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
We had a great experience using Trip.com. We once had to change the spelling of a last name, and it was quick, convenient, and hassle-free. Their system is great, and the flight tracking feature is excellent
Hi Nuthapon L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
This app covers everything you could need and does it in an easy to follow. Flights, hotels, attractions, restaurants you name it
Hi Robert R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I have used trip.com for many years now. It is easy to use and everything always worked very well, no surprises even when I had to cancel or change ticket departure or arrival time
Hi Silvia K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Easy to book any flights to anywhere in the world. Price are good and it is just one stop for all your needs. Easy also to change/ rebook/upgrade any flights.
I tried several other providers, but this one stays number one, ten times better than any others. Glad I came across this finally. We have a long way to travel together
Hi Rajesh K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Everything is clear and no hidden traps.
Most of the time I use only trip. Com for all my travel needs. This tells how I value trip.com.
Prices are very very competitive and always offering choices
Hi Sai K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Antoine L,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.