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We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I was a bit worried at first since the site is not as well known but a few days after booking I called the hotel and they saw my reservation so in regards to booking it was easy and fast
Very easy and affordable booking! Very happy overall.
This was a great experience didn't have any problems navigating through.
Never received an acknowledgment email - reservation number in sitejabbers Subject line isn't even mine! A hotel name and number not provided
At first it would not allow me to book. So, I figured the hotel was full. Then I saw an email from you asking why I didn't finish booking and did I need help. So, I replied yes, then they sent me a link to finish my booking. I was very nervous as I had never had to book in such a way. I went through Kayak, never had I seen TravelUp. I will rest better when I check in and have no issues.
Great site navigation, I was a little afraid about the company, but the friend of mine assure me and the trip went great. A little confuse in the begining made me make it 4/5 starts
Well I was about to cancel my trip to Cabo San Lucas, Mexico because I wasn't able to find a good hotel deal. After searching the internet for a while I found TravelUp and I was so happy to see their excellent deal for a 4 stars hotel.
I wish I had read the reviews before using this company…NEVER use this company! The WORST! Do NOT use
This is a scam, they don't provide you with PNR number, you can't check your flight status. At this point I am only 3 days away from my trip and I don't even know if I booked my seat on this flight or not!
So disappointed in Travelup.
Do not recommend.
Good afternoon,
We are sorry to hear about the delay.
We can see an E ticket has been sent on the 31st October so you should have your PNR code to log onto the airline website
We apologise for any possible inconvenience
Kind regards, TravelUp Team
A little confusing., it said "stripe payment failed " I tapped close and the payment processed I guess.
Great price. Easy to use. I was worried because of all the negative reviews but it certainly worked out for us price was great and I verified our reservation and it's there at the hotel so we will use them again. Thank you travel up.
Price was good, and offer for a voucher was a nice bonus
Experience wasn't the best, hard to communicate with the team, no e-booking received yet, call center number didn't work.
This was the worst experience. I am a teacher and will be letting everyone know about how this site is run. The customer service was very rude and unhelpful. I needed a hotel immediately amd put in the dates for yesterday through the week and the system bounced off of my selected dates and certified a month ahead making it the wrong dates. By the time that I realized what had happened, the order was already submitted. I called one minute later after that time and the representative was rude and unhelpful. I wrote three times to the website trying to get help and it took all day and night to get a response and they charged me almost $75.00 for the cancellation and didn't even get back to me to be sure I had a place to stay or offer the immediate dates that I needed. I have never dealt with a poor example of a travel site and representative as this experience and will never recommend TravelUp to anyone!
Dear Jessica,
Our website does not change any dates inputted. The only way this may have happened if you had come along from an external site (kayak)
We advise thoroughly checking when completing the booking as it states the dates before payment and agreeing to our terms and conditions.
We apologise if you have felt inconvenienced during your experience.
Kind regards, TravelUp Team
Easy to use app. Gives you best deals available. Will see how good it plays out since our vacation is still weeks away.
The experiences was fine. It's pretty expensive for not being cancellable and the rates were higher than other places, but it was cheaper than getting two rooms and it was the only place online to book this hotel with 3 people and 2 beds. Everywhere else wouldn't do it. So that's a big advantage.
It was vary easy to book and the people were pleasant to deal with if I had any questions
It was all quick and easy, have no complaints so far.
V poor- the online presence is v unclear- could not work out about insurance or seat booking or checking a bag- v basic needs. Also managed to completely wrongly book my return trip as unclear… had to pay almost $100 to change it which is RIDICULOYS
Good morning,
We tend to receive reviews regarding our website being clear and easy to use so we apologise if this has not been the case.
We can now see that our team has been able to assist with your booking so we are glad to see the issue resolved.
Kind regards, TravelUp Team
Update: regarding TravelUp's response below, total bullocks! The air carrier have informed me directly that I was not marked as "no show" (despite travelups lies). Even TravelUp told me they received a refund and promised to send to my account in 3-5 business days. TravelUp just ignore all this info. Avoid this company at all costs.
Original post:
It's been 1 1/2 years and I still haven't received my refund despite the air carrier already refunding travelup. Travelup keep telling me that I was marked as a "no-show", despite following all of their guidelines about cancellation. So either they're lying to me, or they failed to deal properly with my cancellation. I can't tell you how many times I've called their office and been rudely dealt with and lied to. Its a circular fraudulent game. Absolutely horrendous experience, and if you value your time or money or sanity, never use this company. NEVER. I suspect the overwhelming majority of the positive reviews are fake. You can tell they've been posting a lot of fake comments on other rating websites too. Guess it must be cheaper to systemically lie than to give people their deserved refunds back. How is this still a company? Absolutely shameful.
Good morning,
We have investigated into the booking and unfortunately this does see to be the case due to no show.
This is no lie, if you understood how the airlines policies work you can see the airline will not refund.
We can see our team have been able to do the best they can in this case but we cannot provide further.
Kind regards, TravelUp Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marty,
Unfortunately when a booking is non refundable the team cannot refund anything due to our policies with the supplier. In this case we have been able to refund 50% as we were able to negotiate a non refundable booking.
We apologise if you have felt inconvenienced during this process.
Kind regards, TravelUp Team