TravelocityReviews 388

I used Travelocity recently and booked my stay at the Wingate by Wynham in Richardson Texas while I looked for a house after I moved from Charlotte NC. While I was there I enjoyed my peaceful, clean and very comfortable room and the continental breakfast was the best I've seen. But what really stood out to me was the courtesy of the staff. The cleaning ladies were very sweet and so helpful with great attitudes. And the manager was very helpful too but the best of them all was the front desk clerk named Brandon. He was a great help and went beyond his normal duty to make my stay a blessed experience. Whoever hired that guy deserves an award. Ive never known of an employee of a hotel to be that nice, courteous and concerned about my stay. Even down to if I knew where I was going and what to eat In my area. Without me asking. Thats what great customer service looks and feels like. I congratulate the owners of this hotel and I commend the staff on a job extremely well done especially with the choices in hiring your staff. Great job cleaning ladies, Joe and super great job Brandon. And thanks Travelocity for giving me this great choice. Thank you all ---- Rev. Darreyl Hunter

We spent two nights at Holiday Inn, Visalia, CA on November 26-28,2014 and was treated like royalty by the head chef, Venus and Erin at the registration desk. Check-in in and out was a breeze. The 3 course dinner prepared by Venus for my husband and I was beyond delicious and the portions were huge. Breakfast was included also and very good. All of the staff were extremely pleasant and helpful. I highly recommend Holiday Inn to everyone traveling to or through Visalia. You will not be disappointed.

The service is simply awuful. I ordered tickets to vegas, chosing them over others and right before the flight i got a call that the price has to go higher, because of some reasons. I would never ever use them again.

Tonight my husband & I went out to stanley's fish & chips in Cobourg. We were so looking forward to it but we were VERY disappointed. The size of the meals are half the size. Paying the America price of half the food. The plates size went dinner size to salad size.
We usually go there once or twice a month, we are not sure if we will ever go back!

Do not under any circumstances use www.travelocity.com. They are a rip off like non-other!
First, they quote you a price for a trip say $2,500. If you dare make one small insignificant
Change the price for your trip goes to $3,500. In my case, it was a small change, due to their
Mistake or misrepresentation for a flight that was supposed to leave JFK to LAX on 10-9-2014,
And instead I got a trip from JFK to San Jose, CA and they will not change it, unless you pay
Them the extra $1,000. They can go to___ as far as I am concerned. Do not use them under any circumstances unless you want to get ripped off, your business schedule ruined
And other consequences due to their mistakes or misrepresentations. Use priceline, or booking buddy or any other reputable service, if the service contains www.travelocity.com
Avoid it, and use another service that does not have travelocity.com in it. You will be doing
Yourself a favor. By the way, check it out for yourself. Call travelocity.com at *******420
And when prompted, push the key to change your reservation. You will be asked for information. Do not give them any. Insist on speaking to a live representative. You are in
For a 1-2 hour wait. Funny, when making a reservation, if they screw it up or not, it takes them appx. 5-10 minutes to relieve you of your money. I will pass this on to every United States Government, State Government, and Local Government employee and/or contractor that I know, so hopefully this blight, known as www.travelocity.com will go away on it's own.

HORRIBLE, HORRIBLE COMPANY! I needed to change a flight last year, which they did happily, stating that it was no problem--I would have a $200 credit for my use on a future flight taken within a year--which I tried to do. When I got ready to book the flight and use my credit this year, I found I needed to speak with a customer service rep to use it--could not do it online. I was then told I needed to be transferred to a different area because the year was almost up--none of them could find my flight even though I had ALL the correct information. They transferred me incorrectly 4 times, disconnected me 3 times--once after being on hold over an hour, and then I WAS ON HOLD FOR OVER 5 HOURS on one call! I called the next day to try one more time. I figured if they were willing to put me on hold that long, it was not going to be on their toll-free line. I called the number for people who are out of the country. Using my cell phone it makes no difference for me, but might cost them more. Surprise, surprise... I got through much faster and was immediately sent to a supervisor. Overall though, it was still unacceptably slow service--1 hour this time. The supervisor was able to find my flight and credit, but told me to to be able to use it I would have to pay a $200-$300 re-booking fee! That, of course, canceled out the credit or would have cost me more! I then asked why this was not disclosed when I changed the flight? I would have never made the change. He apologized, but offered no help. The customer service reps are outsourced from overseas, and though polite, and are very, very difficult to understand. They also, apparently, do not give you all the information you need. I also believe that the transfer number is a dumping number that is intentionally not answered--5 hour hold time is proof enough for me! I will NEVER book a flight with this company again! I will NEVER recommend them to anyone. In fact, to help people avoid a similar nightmare experience, I will let people know what happened to me so they make an informed decision. DON'T WASTE YOUR MONEY! Book directly with the airline yourself. Same prices and way better service.

I canceled my flight for a medical emergency and they do not want to return my money
They say it is the policy of JET BLUE but Jet Blue wants to sell tickets again but can not because it has to be through travelocity. TRAVELOSITY is definitely the worst. Do not buy anything with this company you will lose yuor money

Please note: TRAVELOCITY is not reviewing your complaints. I wonder why? The Travelocity Price Guarantee is a Joke! I booked a flight and the next day I saw the exact same flight on their web site 65 dollars cheaper, I filled out the paperwork, Attached a pdf of the website to show the price difference. Same Airline, Flight, Times, Dates, and E class. Please read their website carefully, They claimed that although everything was the same the E class seat I purchased had an additional code on it from the Airline. After several e-mails and phone calls, and an extra call to the Airline, I learned that Travelocity purchased the seat at a certain price and of course can sell them at what ever price they like. In this case. The Airline was AirTran and they did not give Travelocity a "Booking Code" for my flight. Travelocity stated that my claim was denied b/c the booking code was not the same. ARE YOU KIDDING ME! (BTW. I can not choose a booking code other than E). There was an extra code of H and R on my seats and Travelocity could not explain what the code meant. I WILL NEVER BOOK WITH THEM AGAIN! And I plan to tell everyone I know. This has got to stop. So if you are reading this and have had a bad experience yourself. DO COMPLAIN! LOUD and OFTEN until these companies take the hint. I am going to tell everyone I know NOT to BOOK with Travelocity starting with the group I am traveling with.

The customer service experience was a JOKE as well. I guess it is customary for you to wait 15 to 20 mins to speak with a supervisor who "accidentally" hangs up on you. This happen 3 times. What a WASTE of my time!

Travelocity had over charged my credit card for $118 in May 26 14 for a carnival cruise from charleston, my ID# *******X*******X when I was booking on the phone and looking at the same wed page with their Travelocity EXPERT agent. It was $1665. 35. Unfortunately! After the cruised, when I checked my credit card statement, that showed $1773. 35 charged.
I called, emailed, talked to Manager... all of them are end up with; it is fine, just wait, we worked on it... Until now they never credit back to me and try to deceive, bully, cheat to me. Everybody plz be carefully when you book with Travelocity.com. I am un satisfaction their service.

I wish I would have seen this site before I booked. Travelocity and their "guarantee" is bogus! They do NOT reimburse, they do NOT help, they do NOT respond to emails, and customer care is a JOKE.
I booked a flight to Vegas, and then the next day I seen THE SAME FLIGHT, SAME HOTEL, SAME DAYS for $200.00 cheaper. I "submitted my application" for refund of the difference and $50.00 travel coupon, received a generic email reply basically saying, Go on your trip, come back and we will issue credit. BULLKRAPP!
I am still waiting, I have contacted customer service, I have replied to the email- who in turn told me to call customer service- who in turn told me to contact the guarantee division (apparently, they don't have a phone in that department) via email, and got another generic reply... they WILL NOT issue credit. Something needs to be done about their lies, and bogus claims! NEVER BOOK WITH THEM unless you are sure you want to see your trip cheaper, and NOT get your money back!

STAY AWAY!
Stay Away. Use Travelocity to see what's out there, then book directly with the hotel.

I was double charged by a hotel which I booked through Travelocity. Travelocity has the attitude that it is between you and the hotel, even if you booked it through them. They don't seem concerned that their customers may be cheated by a hotel on a continuing bases. Their "customer service" is in another part of the world. They have difficulty understanding you and you have difficulty understanding them. I don't know how many times I had to explain to them that I was charged when I booked (according to my credit card statement) then charged again when I checked out. They will never call you back to see if the problem was resolved because THEY DON'T CARE! They wan't you to call them and then you have to repeat everything again. A GOOD COMPANY will follow the problem until it is resolved.

I ended up resolving this with little help from them. STAY AWAY!

Edit: Eventually, by working with the hotel and with total resistance from Travelocity, we solved the problem. Travelocity had purchased a small booking company (in Spain) and were transitioning their bookings into Travelocity. When I booked through Travelocity, it directed me (unknown to me) to the purchased company who charged me. Then Travelocity charged me again. Hence the double billing. It was totally the fault of Travelocity, yet they resisted doing anything about it until the hotel showed them their error. STAY AWAY!

Travelocity takes your money up front ($4,800 in my case).
If you cancel because sickness, or miss the first flight, they don't refund any money. Neither they refund hotel reservations, nor car rentals. Even when I had bought a $56 in travel insurance, they kept all the money. Their Berkley Insuranse Company declined my refund request in spite of providing medical letters as evidence.

A smart way to plan for travel is this;
1) Look for flights, hotels, and cars online. Compare and decide.
2) Buy air tickets directly from the airline, they do allow rescheduling.
3) Reserve the hotel, no money upfront. Able to change or cancel easily.
4) Reserve the car, no money upfront. Able to change or cancel easily

I just used travelocity for the first time. They say best price guarantee but they do not follow through. I am vacationing with friends, we ordered the exact same flight itinerary less than 24 hours apart and I was charged $90 more ($45 more a roundtrip ticket). I called immediately after placing my purchase. I had to call the customer service phone number three times before it worked and the woman I spoke to basically told me "thats just the way it is"; unhappy with this response and lack of professionalism, I asked to speak to a supervisor. She took my call back number just in case we were disconnected. I was placed on hold for 15 minutes, when the supervisor finally answered he accidentally hung up on me. No one called me back. Later in the evening I sent an e-mail to their support since I did not want to relive my terrible phone experience. I received a message 3 days later informing me to complete a "Travelocity Price Guarantee Application Form"; I completed it and explained my situation. They denied my request because apparently I paid as a guest and did not create an account (I do not recall selecting 'guest' as an option). SO basically I am out $90 and Travelocity DOES NOT guarantee the lowest price. DO NOT USE.

I tried to purchase a flight the other day but the site kept hanging up when I tried to enter the passenger info. I ended up calling an agent and she tried to make the reservation for me, but told me it wouldn't work because of a problem with AirTran's website. She had already taken all of my credit card info and told she would call me back when she could get the reservation made. She then called me back and told me she could not get the reservation to go through. She told me about a different flight with USAir for a slightly greater price, and so I took that. She made the reservation and sent me my confirmation email. I hung up and went to look at my bank account. Travelocity charged me for BOTH flights. They now have an extra 1500 bucks of my money! Taken out for a flight that they said could not be purchased and for which I did not get a confirmation email! I have been calling them everyday and they keep telling me that the earlier charges will drop away, but they still haven't. I am waiting until the 5th and after that I am handing the matter over to my bank if nothing is fixed. I am NEVER going to use Travelocity again!

On 1/16/14 I attempted to book a reservation for 2 people for a flight thru Travelocity for a flight on Air Tran. I received no confirmation at that time from Travelocity that the reservation was completed. On 1/28 and again on 1/29 I looked on Air Trans for confirmation of the flight only to see that there was NO record of any reservation for me. I then checked online with Travelocity and that site also said I had no reservation.

Having no reservation on file with either the airline or Travelocity I made a reservation directly with Southwest for the exact same flight for the same two people. Later while checking our credit card we saw that on 1/16 Travelocity had charged my account for the two tickets. I then called Travelocity and was on the phone with them for over one hour, was cut off two times and talked with four different people only to be told that they would not refund my money even though the first three people could not find the reservation.

I booked my very first flight online at the beginning of January. I found a roundtrip ticket for $727.00 to where I was traveling to. I booked it online, got the confirmation email & thought everything was booked & great. Half an hour later I get a call from an agent at Travelocity telling me the price of the ticket that I purchased has gone up to $780.00. After arguing with this agent on the phone for 15 mins & telling him that their company should be honoring the price that I purchased online I ended up having to pay the $780.00 for this trip. I got another email confirmation & noticed that one letter in my name was spelt wrong. I called back & they said they would change it for me. I thought my troubles were over until I saw my Credit Card statement. I noticed 2 charges on there from 2 different days. One for $780.00 & another for $801.00. I called Travelocity back talked to 3 different agents who could not find a record of me in the computer or my trip. When I called back for a 4th time I talked to a lady that found me right away & told me that because I changed a letter in my name that, that agent had booked me another flight at a more expensive price & did not cancel that other trip or refund my credit card. She told me that she was not able to refund me & that I would have to call back on Monday & talk to an agent in the refund department. I called back on Monday at 7:45am & after talking to 3 different agents, being on hold for over an hour & a half & being told that they could cancel my trip but not refund me I hung up very frustrated. I called back after work, talked to another 4 agents who had no clue what they were doing, could not find me in the computer & were transferring me everywhere, I finally told them that this was their mistake & that they needed to deal with this right now & refund me. So in the end they canceled one of the flights, told me that I would receive a refund in 7-10 days & that I would be charged the amount of $801.00 for my flight. I was charged an extra $74.00 in the end. I will NEVER book with Travelocity EVER again. They have the worst customer service & their prices are a scam!

Disgusting, the most disgraceful customer service I've ever had the displeasure of being on the receiving end of. These people charged my credit card over $100 more than the stated amount and would not answer my questions about this. They put me on customer service hold for hours at a time even though I specifically asked to speak to a manager. They lied to me and my bank and refused to even release the hold they kept on my credit after repeatedly telling me they released my funds. I had not spent a Christmas with my family in 9 years but due to their lies, and fraud it will now be 10 years. Dishonest, horrendous service, and no escalation process available. I'll never give them a penny again. Stay far away from TRAVELOCITY!