TravelMerryReviews 90

We booked our flights to Germany for 6 months. We did not realize we needed a Visa along with our passport. When we were told by the agent at the airport. I called Travel Merry and spoke to an agent,
His name is Randy Thomas and he went above and beyond his duties to help us figure this problem out. Thanks to Randy, we rescheduled our flights for three months instead. No Visa needed. He assured me that things were going to work out! I' m so glad that Travel Merry
Hires people to work with such Great Customer Service Skills! My husband and I intend to use Travel Merry again for future trips! Thanks again Randy Thomas!

There was an overall sale in European flights
Yesterday. I was linked to Travelmerry as the cheapest offer online. I try to book, and at 4 am the night after I recieve an email saying they can't process my transaction. I try again and again and again. Call them and they say keep trying. Then I email them and they inform me the airline can't confirm the tickets, please book directly with them". By then the Europe sale was gone at every legitimate travel site. And they still have the wrong price listed.

Today, I was browsing for fares to Amsterdam using Kayak. I like Kayak as I can see every airlines price, and I can choose the airlines that suit me. When I was being directed to the: Luthansa site, Travel Merry popped up at just about $200 less for the same flights. I never heard of them. I then opened Lufthansa's site and there is no such fare. This should be a warning. I am retired, but I worked in the travel industry for 40 years. Only airlines set prices, and travel agents cannot charge less. After reading the reviews on here, this is a way for them to get your credit card info and then charge the actual price. If one is not is buying the tickets directly form an airline or a trusted travel agent, I say buyer beware. Ifthe price is low, that should be a red flag.

SCAM COMPANY!

They were lowest price tickets! So I purchased my ticket. 30 min later they call and said they had issue with my credit card and needed more information. I 3 way called credit card company and my credit card confirmed that they already approved the ticket purchase, then TravelMerry started back peddling the reason for their call. So after TM confirmed that they received everything they needed, they then called me back another 45 min later to say they needed another $300 as the airfare went up! I told them to cancel the purchase all together and now I need to wait 3 days to make sure they release the INITIAL APPROVED CHARGE!

Seriously the worst company I have ever dealt with. The customer service agents speak terrible english and are of very little help. This flight was booked for 1420 through SkyScanner, and was then changed by Travel Merry to 0750... no way we could have made the time change work for us. The flight was non changeable... non-refundable... nothing. Our credit card was also compromised a few days after booking through the site. Please do not give them business and continue to allow them to do this.