TravelMerryReviews 90

I have faced a minor problem while booking my flight tickets on TravelMerry but it was resolved very soon. It was a Sunday morning, I just got hold of my laptop and logged into the TM website, it just took 10 min for me to find the best airfare to Istanbul, got an amazing economy roundtrip fare I must say that! However the problem started popping up during the booking process, after selecting the deal when I was paying the fare with my credit card, I encountered a bad payment gateway, my transaction failed the first time probably because the site was too slow. I called the TravelMerry 24 x 7 customer line to confirm if they received the payment, the agent on the other end was kind, polite and he said it would take 2 working days for confirmation of the transaction. The good thing about TM is they are genuine and 100% reliable, just as promised I heard from the agent that my card wasn't charged and that I could book my tickets again. I was glad that everything was smooth but my advice to TM is they have to optimize their site for higher browsing speeds.

I was flying Economy class on a low cost airline from Los Angeles to Amsterdam via Stockholm. I took off from LAX airport smoothly and after a delayed flight I reached Stockholm for a stopover. I was supposed to catch a connecting flight to Amsterdam at 10:30 am but unfortunately I missed the flight because of the delayed outbound flight from LAX. I just didn't have enough time to move around in the airport from terminal to terminal. I simply called the 24 x 7 customer line of Travel Merry and informed about missing the scheduled connecting flight due to late landing. The customer service guy escalated the issue with the airline and just within a matter of 20 min I was given a new ticket for my final destination. Saved me from a lot of mess!

Paris was a long overdue trip that I was planning in quite some time now. Travelling to Paris was a big-deal in the past but now there are a lot of quality airlines that offer cheap flight tickets to Paris. I got a cheap 2 way Paris bound ticket from NYC for just 1100 USD which was scheduled for journey on Jan 5 2019. I had a great buying experience with TravelMerry, however I had to cancel my ticket the next day because of an emergency at work. I simply called the TM 24 x 7 Customer Service and they assisted me swiftly and promptly and I was able to cancel my booked flight journey at no extra cost and I received a full refund. All this was possible because I paid an optional 15 USD at the booking time that assures the customer of cancellation at no extra fees within 24 hours of the booking time. TravelMerry has kept its promise of 24 hour cancellation policy and I'm completely satisfied with them. Otherwise I would have paid extra cancellation fees of 150USD for just getting the ticket cancelled. Overall I want to give 4 star rating to TM.

I booked a flight from CA to Ireland over the summer through this site (found on Skyscanner). It had the cheapest tickets by far, so I was somewhat skeptical especially given the numerous $#*!ty reviews you've no doubt read by now. All I can do is talk to my experience, so it's possible they have varying quality standards.

Anyway, booked, received a confirmation email 24 hours later, and am currently sitting in the airport on the second leg of the flight, so really nothing major went wrong. There was something odd when I tried to check in last night (the airline's website wouldn't let me), but after I called they said there were a few reasons that that might happen and one was a technical glitch on their end. I was able to check in online this morning before my flight. If you're worried at all I would just call the airline direct after you receive your confirmation email to confirm directly with them that you have your flights.

The worst ticket buying experience! I got an expensive flight because the travel time was very short, it was important to me. Then they changed my tickets and I was arriving at my destination 3 hours later. The same ticket with the same long travel time was twice as cheap on expedia! The only reason why I got this expensive ticket is because I wanted to arrive earlier! I was on the phone with them for two days asking to cancel my flight and give me my money back. They even asked me to call the airline myself but gave me a number from some warehouse instead. Scammers! Stay away! My husband is a lawyer he will be taking this further because I asked him to. Hopefully he will close down this little "merry" scam shop!

Simply I bought a flight 2 months in for the day to take off. 24 hours before the flight i logged in the airline website to check in, and the flight not appearing. I called the airlines they told me the flight have been canceled 2 months ago and they have nothing to do with me ad want me to call the travel agent.

I called them all they can say SORRY, but they can give offer me to buy another flight and my refund for the cancelled flight will take up to 3 months to get back to my accounts.
What about the hotel i booked, car rental, taking vacation days from work again they are rearrrrrrrrrrrrly sorry!
Its a group of Indian that will still your money and just bla bla bla bla worst experience of 2018 and never again!

I thought I would chime in here to help others make educated decisions when buying from Travel Merry.

I bought a ticket via TravelMerry recently that clearly stated that one check-in bag was allowed per adult. I was surprised to find later that the ticket did not allow any baggage. Thankfully, I had taken a screenshot of the page before checkout and thought everything would be taken care of.

Boy, was I surprised. They refused to honor what their website said. They told me there were two ** near it that indicated no luggage. However, nowhere on the checkout page or the T&C (which I read) did it tell me what the ** meant. I thought it was supposed to link to somewhere that showed the weight allowed, or some kind of error. At the end of the day, it said check-in baggage: pc/adult and that's all I cared about.

I had double checked with the airline to make sure that economy got 1 bag, so I thought I had crossed my t's and dotted my i's. Unfortunately it turns out despite being labeled on the website as an economy ticket, they were trying to sell me an economy light ticket under the guise of a regular economy ticket. Once again, I had screenshots to prove this.

Think they were willing to give me the baggage? Nope. Think they were willing to give me a refund? Nope again.

After probably 20 emails back and forth and an hour or two on the phone, despite them admitting they understood why someone might be confused by their unclear (that's a kind word - scummy?) practices, they could do nothing for me, even when presented with definitive proof.

They ripped me off for $120 worth of baggage fees. Daylight robbery.

The worst service I have ever come across.! THESE PEOPLE ARE SCAMMERS!

Obviously, the website showed the least price among the possible options and after the purchase was made, I got an email mentioning: " Your Booking is being processed, But there seems to a problem with your Payments. Kindly Call us on *******865 to confirm your payments"

I tried reaching them multiple times, but none lifts the damn call. Finally after multiple attempts, I was able to speak to a representative and this is after 5 hours of booking. The person on phone said that the booking might get processed by the end of that day, so I decided to wait. I called them back again after literally 20hours and what I get to hear is that the seat is that the reservation is still not processed. I decided to speak with the manager and after a 2-hour wait I got a call from the manager(who was outright rude btw). After 22 hours of waiting and my credit card transaction stuck with them, what I get to hear is that they were always aware that the ticket won't be available and they just kept my reservation on hold so that in-case someone cancels their ticket & airline offers the same price again. Seriously?

Obviously, during this waiting period, the tickets prices have gone up and now I have to pay double the charge.

Lesson learned! Never ever I am gonna book with them again.

YOU HAVE BEEN WARNED!

Never book with Travel Merry. I tried to book two tickets to Ireland last year. They were going to be pretty cheap, so it made sense to gamble with a weird site. They confirmed ONLY ONE ticket. I called to find out what happened to the other and they said it would confirm soon. Just over 24 hours later, I got an email saying the second was CANCELLED. When I called, they said it would cost TWICE THE FLIGHT COST to cancel the ticket and about the same to book the second ticket for my wife. So I had the choice of flying separately from my wife or pay double the advertised price. Thank goodness Chase agreed it was FRAUD and withdrew the charge. Over a year later, I started getting harassed by TravelMerry about cancelling their charge by people who are misrepresenting what happened, as if I just wanted to add on a ticket.

SO, book Travel Merry if you want to NOT get the flight and then have them try to get you to pay Double for flights, and then harass you. That is the Travel Merry business model.

Hey everyone,

So after reading all the reviews here and on the other websites as well about TravelMerry I decided Im gonna give it a try and put the tickets on my American Express.
Worst case scenario, Ill call AE and cancel the charges if things don't go through.
To my pleasant surprise I got a fantastic deal that was legit and Im very happy with the overall experience.
Here are some details:

- Bought two return tickets from Chicago to Hungary at $360 each (in September). Yes, you are reading it correctly. It was too good to be true but it was true. I checked with my airlines and they confirmed that both tickets are good (United Airlines + Austrian Airlines). Went to Hungary, came back with my wife, no problems at all.

Bottom line, if you are unsure like I was I'd say give it a try by using your credit card.
I travel internationally quite a bit so Im definitely going to use TravelMerry again.
My advice - if you are not sure if you can make the dates you originally booked then don't risk it with TravelMerry. But if you know your dates rock solid in advance go for it.

Best of luck!

I wish we could leave negative stars. This company has the worst customer service I have ever experienced. Unfortunately we didn't read up on them before booking our tickets. We have already spent at least 20 hours on the phone with them, trying to work out mistakes and accomplish simple tasks. They will not honor prices or information that they have given you. There is no way you will ever be able to speak to a supervisor (as they always seem to conveniently be on a call or in a meeting...) Save yourself the trouble and go elsewhere. Don't think that because a ticket price is low that it is worth the good deal. I would have gladly paid more for our tickets and been spared the headache and wasted time.