TravelMerryReviews 90

We booked business class tickets to Europe on the understanding that they would accrue Star alliance miles. The e-tickets we received never included the class of ticket within business class... nowhere, absolutely nowhere.
When Lufthansa declined our subsequent request for air miles Travel Merry first stated that we had changed our tickets and had them reissued (false, TM made a change to one flight without regard to our convenience) and then said we bought a "P": business class ticket and it was our responsibility to check on the limitations. When I asked them where in the docs they sent us they showed this I got no response... only it's not their responsibility to show this or relay the information.
I won't touch this entity again and would suggest everyone else take a "buyer beware" approach

I bought my ticket $833 as international flight, but they didn't confirm the payment and send me an email "We would like to speak to you regarding your booking with us. Please call our support center at *******853 as early as you can." When I called them, they said "The price goes up to $880 or there is another flight in other dates with same price" Are you kidding me? If you can not offer the ticket what you offered in Skyscanner, don't do your business. This ticket service is very. Very... B A D. It makes you waste your time, money and energy. Don't use this. Please. Don't use this.

We placed the order on the travelmerry website April 21 as below, where we selected economy class tickets. We deliberately chose the higher-priced economy tickets rather than basic economy because we are fully aware of the restrictive limitations of the basic economy tickets.
One of your agents called shortly after and said they were struggling to book the flights we ordered and asked if an alternative time would work, which we said wouldn't. They said they would see what they could do.
Not long after that, the confirmation came through for the originally requested times. At no time was any change of ticket class discussed.

We then loaded up our flights on the United app last week to find that our tickets had been reserved as basic economy, which are $200 per person less valuable than the tickets we ordered. We tried to resolve this over the phone but was told that we would have to pay this difference - not acceptable.

I am deeply disappointed at this misrepresentation of goods sold from the company and their deceptive sales practices.

I'm about to narrate one of my worst nightmares I've ever had on a flight from John F Kennedy to London Heathrow. Because of the violent thunderstorms and heavy rainfall our pilot announced emergency landing at a nearby airport in Amsterdam and we remained stranded at Amsterdam Schiphol International airport. American Airlines was the carrier I was flying with, after spending 3 hours of time at AMS an announcement was made by AA that due to the prolonged bad weather they are unable to resume their non-stop flight service back to London Heathrow the same day and they offered complimentary hotel stay for all affected passengers to spend the night, the AA customer service team was very helpful and they assisted us in a seamless transfer from the airport to the nearby hotel. While I'm happy about the top-notch customer service given by American Airlines I'm not happy with losing one day of my precious holiday in London. I regretted flying to London during the unforeseen bad weather. I cannot blame Travel Merry for the stalling of the non-stop flight service to London but the least I was expecting from TM was periodic updates about weather and the flight status, I did receive flight updates until the start of my journey and updates stopped coming once we force landed in Amsterdam and only after 30 minutes I saw an update from TM. When I called the TM customer service they told us due to the bad weather there was a network outage and they couldn't send us the updates on time and on the good side the agent enquired about the current status and was happy to know that AA has arranged for complimentary accommodation to all affected passengers and assured of TM's best services. I will give only 3.5 stars to Travel Merry for the whole flying experience.

Travel Merry has always been my first choice to buy cheap flights to my favorite destinations. I usually take a vacation break every summer season as this is the time when my little kids have time to come out on a holiday. Our favorite hangout is Europe and I like traveling to Europe because it has some of the best holiday getaways in the world. Whether it's a beach vacation, romantic getaway, or any other leisure trip I've always relied on Travel Merry for its awesome customer service and great travel deals at affordable prices. Whenever I book my tickets with TM I always buy their 24-hour cancellation policy that allows customers to cancel the already booked tickets without any cancellation fees in case they change their mind. I advice travelers to opt for this 24 hour policy as it can really benefit you in case you intend to cancel your flights in 24 hours time with no extra charges from TM, travelers who don't opt for this policy will end up incurring $150 as the cancellation fees apart from the airline fee for cancellation that you would be paying. Currently the 24-hour policy can be purchased for just $15 and TM even promises their lowest fare guarantee if there is a price drop in the booked fare, this means that you can expect a partial refund of the difference in the airfares if a lower airfare to your destination exists. I opted for it during my last 3 transactions and I got a partial refund of $150 in my most recent flight booking which was a roundtrip flight for 4 people (2 adults and 2 children) to London because TM had a lower fare for my booking. The $150 savings I made really made a big difference for me and I recommend customers to always buy the 24-hour cancellation policy that can come in handy in more than just one way.

I'm disappointed with TM because I didn't get what I was expecting from them despite buying their 24 hour cancellation policy. I incurred an extra charge of $15 for opting for their cancellation policy because the policy offers some really good benefits to the travelers. I was mainly attracted to buy it because of zero cancellation fees if ticket is canceled in 24 hours and the price drop guarantee on the booked flights. I booked my one-way flight on TM from Miami to Rio de Janeiro on American Airlines because I heard that AA was the best in transatlantic flight operations to Latin America and I took advantage of the lowest fare through TM. The tickets were booked THREE months in advance and I was expecting lower fares on my flight route from TM, to my surprise I never even got one email on reduced prices and I had to fly to Rio-de Janeiro at the same original price I paid during the booking. What I'm unhappy about is I should never have bought their 24 hour policy because it really didn't help me, I would have appreciated buying it had there been a price drop in my air tickets and what is worse is when I call their customer service they tell me that price drop is subject to availability and there were no reduced fares for my dates. Anyway the original airfare I paid wasn't bad at all but still I'm not too happy with TM and I will give only 4 stars to TM.

I searched for some good flights to Amsterdam on a bunch of travel sites. I couldn't make up my mind about which flight I should take for my travel, I was looking for cheap roundtrip economy deals to Amsterdam. I sent emails to 3 or 4 travel sites that I was surfing and Travel Merry was one of them. The email had details of my shortlisted flights along with flight numbers, travel dates and prices as shown on the online travel sites. The interesting thing about pricing was Travel Merry was able to match its rivals and for some flights Travel Merry's pricing was cheaper than its rivals. I must appreciate the customer service team at TM because I got a reply to my email query from TM within just 1 hour from posting my query while there was no response from the other 2 travel sites. Not only did I get a reply, the TM customer agent gave me unpublished fares for the same flights and travel dates which were lot cheaper than those advertised on their site. I immediately called the agent on the 24 x 7 helpline number and bought my flight tickets for my Amsterdam vacation. The agent was so polite and well mannered and he made my buying experience easy and skilfully handled me with utmost care. In just 5 minutes time after listening to my flight preference I received my travel itinerary and tickets in my email. I'm so glad I chose Travel Merry as my source for buying affordable air tickets for my journey and the best part was the unpublished fares that the agent gave me. I saved considerable amount of money and the deal was better than the other sites. I will keep buying my tickets on Travel Merry because of their better airfares on international flights.

Travel Merry helped me overcome a very troubled situation, I'm really happy about buying my tickets on TravelMerry mainly for this one reason and in the future I will come back again to TM to buy my tickets. I had a problem with my seat that has been allocated to me by the airline agent at the check-out, I wasn't happy with the middle seat that was offered and the agent refused to offer me a window seat in spite of repeated requests from my end, the agent said that all the seats in the economy cabin were already allocated and he was helpless. I asked the agent at the checkout to put me on hold and I called the customer service team of Travel Merry immediately to get the problem solved. I almost shouted at the Travel Merry agent as I explained about my problem to him and I told him that in the future I would not buy tickets from TM if I don't get my preferred seat.

The agent addressed my issue very quickly and promptly and assured me that he would do his best to get me the window seat of my choice. Just in 5 minutes time the Travel Merry customer agent calls me to congratulate that my seat has been upgraded to premium economy at no extra cost. I was overwhelmed with happiness and I thanked the agent for putting in his best efforts, the agent simply told me that he expressed my dissatisfaction with the airline and put pressure on the airline staff to give a best solution and this action resulted in a seat upgrade from the airline.

I give the credit to the customer service team at Travel Merry, this is too good and I will give 5 stars to you for helping me have the best flying experience on premium economy at no extra cost.

I boarded a flight from New York to Milan and I had to choose the best airports between both these destinations as both New York and Milan have multiple airports. I surfed on the net for the best roundtrip deals, for this I have searched three or four travel sites for getting an idea of how much my airfare was gonna cost and what are the best carriers flying between NYC and Milan. I must admit that Travel Merry had pretty good flight listings on its site and I also found a valid coupon code that could be used for getting a further discount, most of them were pretty good deals to Milan. Although there were other sites offering almost similar prices I chose to shop my tickets on Travel Merry, there was something about the look and feel of the TM website, the site was easy to browse and user friendly and this was very impressive. After getting a fair idea about the average price on a standard carrier for my route (New York to Milan) on the Travel Merry site I called the 24 x 7 customer service, upon calling one agent by name Andrew answered my call and I sought his advice for the choice of airports for taking advantage of lowest airfares and ease of travelling to and from the departing and arrival airports. The agent suggested JFK at New York and MXP in Milan and he told me that cheapest airfares are found between John F Kennedy International Airport (JFK) and Malpensa (MXP) as more operators have flights on this route. After the call I realized that the agent was right and I found JFK to MXP non-stop flights to be the lowest when compared to flights to Milan Linate, Milan's second international airport. I bought the best deal at lowest fares from New York to Malpensa and was quite satisfied with the online deal. All was well until I landed at Malpensa International Airport in Milan. I realized that Malpensa was 54 km away from the city center and I had hell of a time finding out the best and cheapest way to reach the city, I hopped on the Malpensa Express but it took almost 1 hour to reach the city center. The mistake I made was choosing Malpensa over Milan Linate (LIN), had I chosen Linate as my arrival airport I would have saved a lot of time and stress. Milan Linate apparently was only 8 km from the city center of Milan. This was a terrible mistake that I made and I really wasn't happy with the customer agent Andrew's advice, Sorry Travel Merry, I do understand that I paid less for my air travel but I really didn't appreciate the location of Malpensa Airport. I wouldn't have minded buying more expensive round trip tickets for my journey. My 3 stars for your poor advice

I wanted to fly from New York to Dubai and wanted to find some of the best international flights to this middle-eastern destination. As usual I pulled my laptop out and turned on the power button and waited for a few seconds to surf the net for some cheap deals. I surfed through at least 4 to 5 popular travel sites like and I found some of the best deals on Travel Merry. I never used Travel Merry before to buy flight tickets, I just did a Google search for my travel requirement and I got hooked to this site. What I like most about Travel Merry is their customer service that made a real big difference. I'm gonna keep coming back to Travel Merry because I like their deals and service. I am a frequent business traveler and I travel mainly to middle-eastern and European countries on business related work. Since I fly out from the US on business, I always fly business class and since my destination is Dubai I wanted to fly by Emirates as this is a premium airline known for operating top of the line service between Chicago and Dubai. I found a good number of non-stop flights by Emirates on their famous business class category and the pricing too was the cheap when compared to other travel sites and to make things better Travel Merry was offering $20 discount on this deal. Before I purchased my business class roundtrip tickets on TM I wanted an advice from the TM customer service so I called the toll free 24 hour service. My call was courteously answered by an agent named Bob and he was quick to understand and had all necessary knowledge to handle any kind of problem. I told him about my preference of flying business class on Emirates to Dubai, he suggested that I consider flying business class on Etihad Airways instead of Emirates and told me I could save at least $250 on the entire roundtrip and comfort wise it is as good as Emirates. I just believed Bob and gave him instructions to freeze a ticket for my scheduled dates and made a payment for the booking. I realized that Bob was 100% right when he said that Etihad is as good as Emirates and I really want to thank the customer service team of Travel Merry for the awesome flight and helping me save tons of dollars. My 5 stars to Travel Merry

My preordered meal didn't come to me as requested and this messed up my whole flight experience, I cannot blame Travel Merry for this because I gave my airline the instructions for my meal preference. I still do not understood what went wrong with the airline, the airline confirmed my meal request on the phone and even sent me a confirmation email. The fact was I booked my roundtrip tickets on Travel Merry but I placed the meal request with the airline. After hopping off the plane I was so unhappy about the whole experience and I left a complaint with the airline, one good thing was the airline acknowledged their mistake and gifted me a $100 voucher that I could use in my next purchase of tickets from the airline. Well that's a little bit gratifying but I still feel unhappy for not getting my choice of food. Another issue I faced was the passenger on my left was overweight and I was left with a crammed seat. These two problems have really messed up my flying experience, although I'm gifted with a $200 voucher I don't think I would want to fly with Icelandic air again because I'm afraid of their poor in-flight service. I still give 4 points to Travel Merry on a scale of 1 to 5 because I don't find any fault with them, I must say that they are 100% genuine, they send periodic updates about the flight and they are genuine. Travel Merry is a good site for cheap international air tickets.

I was planning a family trip to Paris to catch up with a few of our relatives living in Paris. So we shopped our tickets on TM and we chose a non-stop flight because of the convenience. Before we began our flight journey I have requested the Travel Merry customer service team for a wheel chair service for my ailing mother as she was not able to walk and the customer service agent at TravelMerry took my request and later sent a confirmation email that the airline was going to take care of this at no extra cost. Just as promised my mother was transported in a wheelchair by the airline staff without any hassles on both the outward and inward journeys.

I was on my way from New York to Paris on American Airlines flight via Istanbul, the first flight from JFK to Istanbul was on schedule, the waiting period at Istanbul airport was 1 hour and that was during peak festival time, Easter Passover in April last year. The Istanbul airport was overcrowded with huge travelers and there was not much room inside, added to this the screening area was even more crowded which resulted in huge wait times. I requested my fellow passengers to allow me to break the queue and explained the situation that I don't have much time to go to the ticketing counter to board my new flight, they only listened but couldn't oblige me because they said they also were in a rush to catch a flight. It nearly took 35 minutes to get out of the security procedure and finally when I reached the AA ticketing counter I was told that I was late for the flight and since it was a connecting flight I was asked to buy a new ticket because it wasn't the fault of the airline, this was the first time I was facing this kind of situation, I immediately called the TM customer service and explained the situation and requested them to intervene and help me avoid the cost of buying a new ticket. The TM customer service team was also helpless and couldn't offer me a new ticket for free, they said it was my fault for not maintaining the correct time for entry. My only advise to people is don't travel during peak festival times with layovers as there's a high risk of missing a flight due to overcrowded airports. I'm not happy with TM customer service as they couldn't help me, I paid unnecessary airfare for a missed flight.

I cancelled my tickets within the 24 hour period of time to qualify for full refund, but the team at TM deducted $100 from the total airfare. After a call to the customer service they tell me that the amount refunded from them was the right amount, it took me 15 minutes to explain and make the agent understand that there was a mistake from their end.

The total amount I paid for the Business class roundtrip and was charged a cancellation fee even though I paid the $ 15 optional 24 hour cancellation fee which entitles a customer to get refund without TM cancellation charges. The TM customer agent finally admitted that they made a mistake and apologized, although I got my overcharged $100 back, I was not too happy with this kind of a mistake from a travel site like TM, I'd expect the team at TM to not repeat such mistakes in the future. Also I would not expect such huge delays, please revamp your procedures and try to answer the customer proactively, I really fought with the agent to make him understand that it was their mistake. Another issue I faced was I didn't receive any kind of confirmation about the credit of the overcharged amount back into my account and they took 2 months to credit the amount that was wrongly charged.

The team at TM is slow to respond and half the time their toll free line is busy attending other customers. Come on Wake up TM, please give better service and don't let the customer suffer this way. I'm really pissed off with their bad service, only 2 stars rating for all this trouble.

The customer service experience at TravelMerry is awesome. I could easily order my special meals by calling the 24 x7 customer service, the agent was so polite, he patiently listened to what I had to say and he made a note of it. In just 2 days I received a confirmation email from Cathay Pacific, my airline carrier that my special meal request has been confirmed from their end. The customer service agent also called me back and informed me about it.

Travel Merry is not showing many deals on connecting flights with stopovers, I recently wanted to take a holiday in Hong Kong on way to Delhi (DEL) from Los Angeles (LAX).

I was not so happy about the choice of airlines and flight deals I got for my requirement. I request TM to give more choices for connecting flights operating across LAX to DEL.

I'm expecting a little more on the connecting flights option as other travel sites offered better deals, I have been your patron since the last 2 years, whenever I have a business or a holiday requirement I keep coming back to TM for finding the best deals, but this is the only time I have been let down. TravelMerry please do something about connecting flight destinations.

Travel Merry was very late in refunding my flight fare because of the cancellation that resulted from the airline. I was supposed to fly to Amsterdam last March from Boston but I just couldn't perform my travel because the scheduled flight was canceled, I received an email from the airline that they would be refunding the cancelled flight fare to TM and I should be contacting TravelMerry for further updates on the refund amount. The customer service agents at TravelMerry didn't respond well, they were always assuring me of my refund amount but very slow to action. It took almost a month for me to receive the funds back into my account.