TN NurseryReviews 1,970

Answer: We are sorry you feel that way. Our website includes automated tools to help answer common questions quickly, but customers can also reach our support team directly by email, chat, or phone. Many customers find these tools helpful, especially during peak seasons when inquiry volume is high. Regarding warranties, we do honor the coverage that was selected at the time of purchase and apply the same policies fairly to all customers. While some companies include longer warranties in their pricing, we prefer to let customers choose the level of protection that best fits their needs rather than increasing prices for everyone.

Answer: We agree that customer service should come first, and we work hard every day to assist thousands of customers during our busiest seasons. As a family-owned nursery, there are times when order volume, shipping volume, and customer inquiries peak all at once. While we may not always respond as quickly as every customer would like, that does not mean we do not value their business. We appreciate every customer who chooses TN Nursery, and we are continually working to improve communication, response times, and the overall customer experience.