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10 days after order placed. Still haven't received my trees or follow up from company. No emails or shipping tracking number. Will have to dispute charges if no resolution.
My delivery arrived quickly and in good condition.
Thank you so much! 💚🌳
I was weary at first because the roots I received didn't look lost most of the pictures in other people's reviews. They were completely bare with no green whatsoever. I followed soaking and planting instructions and had some growth in a few days and within a couple of weeks they really took off. I would order again.
Thank you so much! 💚🌳
Fast shipping and plants packaged nicely in excellent shape.
Thank you so much! 💚🌳
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Excellent communication with Customer Service. Items that came were fresh alive and well develop into quality plants.
Thank you so much! 💚🌳
I ordered a package of flowers based on the picture they showed on their site. The flowers I got were not even close to what was shown. I called and was told they just send what they have and as long as right color that is all they can do. I got shade bulbs instead of ones for sunny area. They had no interest in a return or exchange.
We’re sorry the collection wasn’t what you expected, but we’d like to clarify how our plant collections work.
The photos represent the type and overall appearance of the finished collection, but collections are assortments and individual varieties may change based on seasonal availability. When substitutions are necessary, we select available plants according to the terms of the collection rather than guaranteeing every exact variety pictured.
Because these are living plants, availability changes throughout the season, which is why our substitution policy is disclosed before purchase.
We understand that sun versus shade requirements are important. If you believe you received plants that do not meet the specifications of the collection you actually purchased, please contact us with your order number and the varieties received so we can review the order.
– Bailey
The website is well-designed, and I feel the information presented about the plant, zone, and light conditions was very thorough. I look forward to receiving the product.
Thank you so much! 💚🌳
All of the Lrye Leaf Sage plants were almost completely burnt up and dry when I received them. The first two pictures of where I tried to revive, but didn't work. Been Balm may survive, still not sure. Cardinal plant, I doubt it. The two Black Raspberry plants are doing pretty well so far. The Trumpet Vine is coming out. The Fire Bush is doing pretty good. I didn't receive all of the Black Raspberry bushes, missing three. All in all, I'm very disappointed. Won't buy from these people again.
We’re sorry you’re disappointed with your order.
We’re glad to hear your Black Raspberry, Trumpet Vine, and Fire Bush are showing good signs of growth. Regarding the Lyreleaf Sage, Bee Balm, and Cardinal Flower, these are bare-root perennials and can look extremely dry or dormant upon arrival. They may focus on establishing roots underground and may not produce substantial visible growth until next spring, so please don’t give up on them yet.
However, three missing Black Raspberry plants are a fulfillment issue, and we absolutely want to review that. Please email [email protected] with your order number so our team can verify the quantity shipped and correct any confirmed shortage.
We appreciate you giving the remaining plants time to establish.
– Bailey
I'm a return shopper. I plan on returning to buying more native plants. They always arrive in good shape.
Thank you so much!
Ordered 10 bare root blazing star plants from TN Nursery. They arrived in a timely manner and in good condition, each showing early signs of growth. Communication was excellent through the whole process and follow up after the plants arrived has been nice with suggestions for pairings to compliment my purchase.
UPDATE: Since I posted this review I have ordered from TN Nursery several more times. Plants consistently arrive quickly and in good condition. Prices are reasonable and communication is excellent.
Thank you so much!
I received 5 dry European Ginger roots nicely packaged. There were no instructions included. Each root was potted in a 3 inch pot over two weeks ago. Unfortunately, there has been no growth. I'll wait another two weeks. If nothing happens, then in the compost pile they go.
Ann,
Thank you for your review. Please do not throw those European Ginger roots into the compost pile after only four weeks!
European Ginger is shipped as a dormant bare-root perennial, and two to four weeks is far too soon to determine that the roots have failed. Bare-root perennials often spend their first growing season establishing their root systems underground and may not produce visible top growth until the following spring.
We also provide planting instructions through the QR code included with our shipments, which takes customers directly to our planting information and videos.
Please keep the roots planted, maintain appropriate moisture, and give them through the winter. We hope you'll be pleasantly surprised when they emerge next spring and will come back and update your review.
– Bailey
Very healthy plants-can't wait to put them in the ground..
Thank you so much!
Great Products-no problems
The package arrived and I planted and watered the plants right away in partial shade. Unfortunately we had extended high temperatures and even with shade and watering, the heat won out.
Thank you so much!
Wondering where my order is as it has been 10 days since I placed the order. Lots of emails stating working on order but nothing about them being shipped.
Thank you for your order and for your patience.
Ten days without a tracking number does not mean your order has been forgotten. Unlike a warehouse shipping manufactured products off a shelf, TN Nursery handles living plant material that must be harvested, inspected, prepared, and packaged before shipment.
The emails you're receiving are updates letting you know that your order is actively being processed. A tracking number is generated once your plants are prepared and your shipment enters the carrier process.
We appreciate your patience during our busy shipping season and look forward to getting your plants on their way!
– Bailey
TN Nursery
This is my fourth order with the company. What can I say? They keep me coming back. This time I'm filling my lands ape with perennials for sun and shade.
Thank you so much!
I received the goldenseal plants in excellent condition. I planted each in a pot, and I started seeing the sprouts within 3 days. I kept the pots in the deep shade & they are thriving despite the 95 degree weather.
Thank you so much!
The 2 for 1 trumpet vine was a great deal and when received there was a 3rd trumpet vine. I planted all 3 and they all leafed out. I'm very happy and will be buying from TN Nursery again!
Thank you so much!
I have mixed reviews. I order a number of bare root plants two years ago - buy one get one free if the item was sold out you sent me something I didn't order and I actually got one mapleleaf viburnum ( not two)which is actually arrow wood viburnum. Otherwise, the health of the products was great.
I decided to order from you again - ferns. The order took a long time to come. I called to see where my order was. Your customer service staff were very helpful. However I never received notice that the shipment was on its way. It arrived in my mailbox during a heatwave. When I opened the package the fern roots were in plastic bags and boiling ( it was in the high 90's here). I ordered three species and two of the fern species are growing. The ostrich fern has not. I am waiting in hopes it will be ok. It has been a couple of weeks. If I knew the package was coming I might have had a better chance to get it out of the mailbox.
It is very important to get that expected delivery email out especially with the crazy heat that has been effecting many areas.
Your plant material has been great for the most part and your buy one get one free is helping me to establish a large lawn into more native habitat more quickly.
I got this weird tiny baggy of what looked like maybe 2 whole roots of the bare root plants I was supposed to get most of it was wet, black and a bit smelly. I never ordered bare root before but it was wet, messy and after trying to give them every chance, 3 managed a single leaf. The rest never even tried to show a leaf and I'm down to one single plant with one single leaf barely hanging on. I tried to leave a review on their site and it never goes through.
A two for one special arrived promptly and was planted. Both plants are growing vigorously and being enjoyed. Thank you!
Thank you so much!
Dana,
We’re sorry for the confusion, but your order contains Sourwood Trees, which are scheduled to ship during our November dormant shipping season, as clearly listed on the product page when you ordered.
Your trees are not late or missing, and there would not be a tracking number yet because they have not reached their scheduled shipping window.
Trees and shrubs are intentionally held until the proper dormant season rather than being shipped during unsuitable conditions. Your order is reserved and will ship in November as advertised.
We understand you’ve been waiting 10 days, but a charge dispute would not change the fact that these trees were sold as a November-shipping item.
We appreciate your patience and hope you’ll update your review once your Sourwood Trees arrive.
– Bailey
TN Nursery