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TN Nursery, family-owned since 1959, is one of America’s largest and most trusted online suppliers of bare-root trees, shrubs, perennials, and native plants. We grow, pack, and ship directly from our Tennessee farm to gardeners, landscapers, and restoration projects nationwide. Every order is backed by our full one-year warranty for healthy, thriving plants.
Specialties include native wildflowers, flowering trees, privacy hedges, wetland plants, mosses, and erosion control vegetation.
TN Nursery has a rating of 4 stars from 1,970 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TN Nursery most frequently mention bare root, customer service and good condition. TN Nursery ranks 2nd among Trees sites.
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Sending dead nursery stock and will not refund or replace. Thier warranty is a scam, 24 hours. Ordered 3 to 4 foot trees got 2 foot. They probably add the roots to their height. Tennessee is having drought so they making their customers foot the bill.
I've ordered several different plants. They all seem to be in good shape.
Thank you so much for giving us a try! 🌱
My plants arrived in great condition and prices are reasonable
Thank you so much for giving us a try! 🌱
Beautiful plants in great condition, great prices, fine service. I've ordered from them several times, and have always been delighted.
Thank you so much for giving us a try! 🌱
Very responsive and they care about customers and their trees
Thank you! 🌱
I had signed up some time ago for a monthly subscription. I canceled after about 4 months because I kept getting the same plants, all ferns. Customer service was little to no help. Wasted my money. In addition the writing identifying the plants was usually illegible.
Thank you so much!
I've ordered several times from TN Nursery. Any failures have been of my own negligence. The dormant plants arrive packed nicely, with instructions, and all it takes is patience (and labeling) for them to come up and thrive.
Thank you so much!
Thank you so much!
We ordered plants a month in advance for a volunteer event. Shipping estimate gave us plenty of time. When plants did not arrive, I called the nursery and was told they had not been dug yet and would not arrive on time (due to conditions at the nursery). I pushed and they agreed to dig and ship same day. We were able to get the plants in the ground on volunteer day but the lack of communication from the nursery earned the poor review.
Hi Jessica,
Thank you for your feedback—we do appreciate you sharing your experience.
We’re glad you were able to get the plants in time for your volunteer event, but we do understand how the lack of communication was frustrating.
When we mentioned conditions at the nursery, that refers to field digging conditions, which directly affect when plants can be safely harvested without damaging root systems. That said, we agree communication could have been better, and we’ll work to improve that.
We are a family-run nursery, and feedback like yours helps us do better.
Thank you again, and we appreciate the work you’re doing with your volunteer efforts 🌱
I ordered hardy water lillies. They came as a cut disc. Spongy. I potted them according to video directions. Nothing so far. Also blue flag. Maybe 1/2? Are up. 2 kiddy swimming pools taking up space in my greenhouse for nothing
Hi,
We understand your concern and want to clarify a few important points.
Hardy water lilies are shipped as root divisions, which can look like a soft or spongy cut piece at first—that is completely normal and how they are propagated. They often take time to establish in water before showing visible growth.
For the blue flag iris, having about half come up is actually not unusual early on. Many of these are slow to establish and some may not show full growth until later in the season or even the following spring.
Water temperature, depth, and sunlight all play a big role in how quickly aquatic plants respond, especially in controlled environments like pools or greenhouses.
We are a family-run nursery, and we do not send dead plants—what you’re seeing is consistent with normal dormancy and establishment timing.
If you’d like help adjusting your setup, please email [email protected], and we’ll be happy to guide you.
Thank you. 🌱
At first I was doubtful of the product since all you get is a damp root sytem in a bag.
But after planting the Staghorn Sumacs, they came to life really quickly.
Thank you so much!
This is the most economical way to acquire perennial plants.
Hi William,
Thank you for your honest feedback—we truly appreciate it.
That’s exactly right—bareroot perennials are a very economical way to plant, but some can take time to establish while others take off quicker depending on conditions.
We’re glad to hear some are doing well, and others may still surprise you over time as they continue to settle in.
We are a family-run nursery, and customers like you mean a lot to us.
Thanks again! 🌱
I received a few different ground covers last fall. None of them survived the winter. I may order some again this spring/early summer, to try again.
Thank you so much!
All was received as advertised. Healthy plants are growing!
Thank you so much!
I've had contact before.
Don't recall any purchase being completed
Thank you so much!
Plants shipped as described. They are now gorgeous and mature, a year later.
Thank you so much!
Ordered five Black Haw bushes.
Four are growing nicely.
Thank you so much!
Thank you so much!
The price, quality, selection and quick shipping
Have made me a loyal fan
Thank you so much!
Answer: The buy one get one offer they ran. It was a Hugh mistake. I regret wasting my money!
Answer: We are sorry you feel that way. Our website includes automated tools to help answer common questions quickly, but customers can also reach our support team directly by email, chat, or phone. Many customers find these tools helpful, especially during peak seasons when inquiry volume is high. Regarding warranties, we do honor the coverage that was selected at the time of purchase and apply the same policies fairly to all customers. While some companies include longer warranties in their pricing, we prefer to let customers choose the level of protection that best fits their needs rather than increasing prices for everyone.
Answer: We agree that customer service should come first, and we work hard every day to assist thousands of customers during our busiest seasons. As a family-owned nursery, there are times when order volume, shipping volume, and customer inquiries peak all at once. While we may not always respond as quickly as every customer would like, that does not mean we do not value their business. We appreciate every customer who chooses TN Nursery, and we are continually working to improve communication, response times, and the overall customer experience.
Answer: We appreciate your business and hope you enjoy your trees! – TN Nursery
Answer: Call the customer service number listed on the site Mon-Fri 8:00-4:00 CST


Hi,
We’re sorry you feel this way, but we do need to clarify several inaccurate statements.
Our trees are shipped bareroot and dormant, which means they will not have leaves and may appear smaller than expected at arrival. Sizes listed are approximate ranges, and trees are often trimmed before shipping to support root establishment.
We do not ship dead plants. If a plant is truly non-viable at arrival, it would show signs such as being mushy or decomposed, not firm and dormant.
Our 24-hour live arrival policy is clearly stated and agreed to at checkout so plant condition can be verified immediately. After planting, outcomes depend on soil, moisture, weather, and care conditions, which are outside of our control.
We are a family-owned and operated nursery, and statements like calling us a “scam” are not accurate. Reviews like this do impact small businesses like ours.
If you’d like us to review your order, please email [email protected].
Thank you. 🌱