TN Nursery
Questions & Answers

I can never get a response from anyone. If I call the number with my issue they tell me I have to email them.

Customer service via email takes several days to a week. Phone communication is impossible.

We are sorry you feel that way.

Our website includes automated tools to help answer common questions quickly, but customers can also reach our support team directly by email, chat, or phone. Many customers find these tools helpful, especially during peak seasons when inquiry volume is high.

Regarding warranties, we do honor the coverage that was selected at the time of purchase and apply the same policies fairly to all customers. While some companies include longer warranties in their pricing, we prefer to let customers choose the level of protection that best fits their needs rather than increasing prices for everyone.

They have added a bot on their page... a waste of time. They don't honor their warranty.

They take several days to respond. They give you the run-around to avoid having to refund or give you the product you've asked for. I no longer trust their products to want to give them a second chance. They are simply disappointing and I've reported them to the BBB and FTC.

Impossible, do not respond to emails, or online messages.

They do not respond to any emails or phone calls. They are awful.