TN Nursery
Questions & Answers

Why isnt there better communication with the very customers keeping you in business. Customer service should come 1st!

Asked by Burl D. on 5/27/2026

1 Answer
Bailey S.6/16/2026

We agree that customer service should come first, and we work hard every day to assist thousands of customers during our busiest seasons.

As a family-owned nursery, there are times when order volume, shipping volume, and customer inquiries peak all at once. While we may not always respond as quickly as every customer would like, that does not mean we do not value their business.

We appreciate every customer who chooses TN Nursery, and we are continually working to improve communication, response times, and the overall customer experience.

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