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TN Nursery

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Business History


tnnursery.net
Founded in 1926
Altamont, Tennessee, United States
+93
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TN Nursery Reviews Summary

TN Nursery has a rating of 4.1 stars from 1,970 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TN Nursery most frequently mention bare root, customer service and good condition. TN Nursery ranks 2nd among Trees sites.

value
224
shipping
223
quality
372
This company responds to reviews on average within 2 days

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7,962 reviews

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Tennessee
1 review
0 helpful votes
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The owner goes above and beyond in helping her staff and customers. Although she has had to deal with negligent employees, who have set out to ruin her business. She remained trust worthy, honest and focus on keeping her business afloat. She has taken great steps in correcting all the negative impact that has given her bad reviews. She has help maintain a great customer relationship with me. And have provided the full understanding of her products. The service has been straightforward and the process has been easy.

Date of experience: September 6, 2021
Brittany M. — TN Nursery Rep
over a year old

Hi Pamela, Your kind words about our company are really appreciated. We love making our customer’s days and we cannot wait to have the opportunity to make you smile again! Thank you for choosing us!

Virginia
1 review
0 helpful votes
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As Advertised
September 7, 2021

I have ordered several times from TN Wholesale Nursery. They ship quickly (at appropriate growing seasons) and are easy to deal with. I have had good success with their plants. They do ship bare root as advertised and buyers should realize these plants require a little more care, but do respond well. Will buy again.

Date of experience: September 6, 2021
Brittany M. — TN Nursery Rep
over a year old

We really appreciate you taking the time to leave us a review, Charles. These are the stories that keep us so motivated to continue doing what we are doing, and we are so happy to hear that you had a great experience. Let us know if we can do anything else for you.

Ohio
2 reviews
0 helpful votes
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Ferns are my favorite
September 7, 2021

I ordered ferns - ostrich and maiden hair. Bare roots arrived alive and the ostrich fern had a single frond. Planted the roots in peat pots this time so I could keep track of growth until the ferns were well established in soil. Ostrich fern frond immediately died off but new fronds were appearing. Maiden hair has yet to show green above soil but still hoping it will sprout before end of summer.
Customer service was responsive to inquiry about the status of my order.

Date of experience: September 6, 2021
Brittany M. — TN Nursery Rep
over a year old

Hi Anna, thank you for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to [email protected] with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!

Alabama
1 review
0 helpful votes
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Great plants
September 7, 2021

I ordered plants and received them in a timely manner. The plants arrived in great shape and are thriving.

Date of experience: September 6, 2021
Brittany M. — TN Nursery Rep
over a year old

Nancy, we spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future.

Delaware
1 review
0 helpful votes
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Tennessee Wholesale Nursery has excellent customer service, and the best selection of high quality plants for my growing area. We have always had a great experience ordering our plants from them. We have wildflower and native plant butterfly/hummingbird gardens in our yard and love adding to them with plants from Tennessee Wholesale Nursery!

Date of experience: September 6, 2021
Brittany M. — TN Nursery Rep
over a year old

Dear Laurieann, we really appreciate you taking the time to leave us your five-star review. It means a lot to the whole team, and we’d love to have you back very soon.

Florida
1 review
0 helpful votes
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Marvelous company
September 7, 2021

Everything I have ordered from this company has arrived in perfect condition. And they have flourished after planting. Even the Running Cedar! I never hesitate to order from them. So glad I found them!
Susan

Date of experience: September 6, 2021
Brittany M. — TN Nursery Rep
over a year old

Your review made our day, Susan. We have passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoy using our products. We could not do what we do without great customers like you! Thank you for choosing us, we cannot wait to help you again!

North Carolina
2 reviews
0 helpful votes
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Reliable and fast
September 7, 2021

I have ordered serveral items and never had a bad experience. Communication is great and I am aware of every step my plant takes in getting to me.
Plants come healthy. A word to the wise: if the plant ships dormant, don't worry! Follow instructions and you will have success!
I'm planning to place an order very soon for some fall planting.

Date of experience: September 6, 2021
Brittany M. — TN Nursery Rep
over a year old

We really appreciate you taking the time to leave us a review, Sherri. These are the stories that keep us so motivated to continue doing what we are doing, and we are so happy to hear that you had a great experience. Let us know if we can do anything else for you.

North Carolina
1 review
0 helpful votes
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The Real Deal
September 7, 2021

Great, helpful staff who are trained to help w/ their extensive knowledge of their product, growing zones, and best times to plant.

Date of experience: September 6, 2021
Brittany M. — TN Nursery Rep
over a year old

Thank you for your great review of our company. We have passed your kind words on to our team. We hope that in the future we will be able to provide a similarly excellent experience. Please let us know if there are any areas we can improve upon in the future, we value our customers’ feedback for helping us to keep improving.

Texas
1 review
0 helpful votes
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Great and Healthy Plants!
September 7, 2021

I received beautiful and healthy plants. They packaged and shipped the items perfectly. I would definitely recommend them to my friends and family.

Date of experience: September 6, 2021
Brittany M. — TN Nursery Rep
over a year old

We have passed your wonderful review on to our team. Danielle, thank you so much for taking the time to leave a review about our company. Our customers’ feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you purchase from us. Thank you for choosing to shop with us!

Alabama
1 review
0 helpful votes
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AT END OF SEASSON ORDERED 2 DOGWOOD TREES FOR MY FARM AND RECEIVED THEM IN 3 OR 4 DAYS. THEY WERE PACKED IN LONG BOX WITH PVC PIPE IN THE BOX TO KEEP THE TENDER TREES FROM BEING BROKNE. THE TREES WERE FRESHLY DUG. GREAT ROOT STOCK. THEY HAVE NEEN IN GROUND ABOUT 30 DAYS (IN OCTOBER) AND ARE SPROUTING NEW LEAVES. HAVE ORDERED 2 MORE OF THEM FOR MY HOME, I WAS SO IMPRESSED.

Date of experience: September 6, 2021
Brittany M. — TN Nursery Rep
over a year old

Taking the time to leave such a great review about our company has really made our day, Edward! We always aim to delight our customers with our customer service and our attention to detail. It is great to hear we delivered on our promise to wow you. We are looking forward to making your day once more when you shop with us again.

Montana
1 review
0 helpful votes
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Huckleberry bushes
September 7, 2021

Received 5 bare root Wild Huckleberry plants last Nov. Of 2020. Planted as soon as they arrived. As of now Sept, 2021, all five are alive & growing. Very pleased..

Date of experience: September 6, 2021
Brittany M. — TN Nursery Rep
over a year old

Hearing how much you love our products has brightened up our day at Tennessee Wholesale Nursery! Thank you for the great review you left us, Dominnick, and for choosing to shop with us!

Indiana
1 review
0 helpful votes
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Quality
September 7, 2021

Quality items received. Decent price for products. Growing fast from a starter. The tree I bought is taking off.

Date of experience: September 6, 2021
Brittany M. — TN Nursery Rep
over a year old

Thank you for the awesome review about our company, David. We are so pleased to hear it is working just as it should and that you are enjoying it so much! If there is anything else we can do, please let us know. We hope to see you shopping with us again.

Maryland
1 review
0 helpful votes
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PLEASE NOTE THAT NONE OF THE POSITIVE REVIEWS ARE FROM VERIFIED PURCHASERS!

Among verified purchases they have all 1 star reviews - because that's the lowest number. If there was a zero star option they'd have zero.

I've ordered 7 bushes, 3 vines, and gotten a "free" set of two flowers. While I'll admit I'm not a master gardener, I've certainly grown more than my share of things. I've tried planting according to the directions, and then ignoring the directions and planting based on my own knowledge. Even planted in a controlled greenhouse environment. Nothing they've ever shipped me has been live.

Worse, when you contact "customer service" they ask you to jump through hoops, then when you do they have more hoops, then more hoops - I eventually said they could replace my order or I'd file a chargeback with my bank. FINALLY they made good on their warranty. And sent me more pre-killed stuff.

Save your time and spend a little more elsewhere. Fast growing trees dot com was FANTASTIC - yes, more expensive, but everything arrives ready to grow, and if there is a problem they just replace it, rather than trying to get you to give up because of all the hoops.

AVOID. Tennessee Wholesale Plant Mortuary is a better name.

Date of experience: September 6, 2021
Brittany M. — TN Nursery Rep
over a year old

Hi Daniel - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at [email protected] to discuss how we can make this right.

Kentucky
1 review
0 helpful votes
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FINE FERNS
September 7, 2021

I've ordered ferns from Tennessee Wholesale Nursery a number of times, and received them in bare root, a selection right for my area, and always prompt in shipping. "Naturalizing" is the word I've found for what I'm
Doing. A so-so lawn in front of my house now boasts the beginning of a native fern garden and wild flower volunteer plants. Bravo! And thanks!

Date of experience: September 6, 2021
Brittany M. — TN Nursery Rep
over a year old

Thank you so much for your feedback, Neil! It makes our day hearing about how much our customers love our products and the great service they have received from our team. We have passed on your review to our team and look forward to you purchasing from us again.

Michigan
5 reviews
33 helpful votes
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I have ordered from this company many times in the past and will again in the future. The product selection is excellent and the customer service top notch.

Date of experience: September 6, 2021
Brittany M. — TN Nursery Rep
over a year old

Hi Georgia, Your kind words about our company are really appreciated. We love making our customer’s days and we cannot wait to have the opportunity to make you smile again! Thank you for choosing us!

New York
1 review
0 helpful votes
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Great plants!
September 7, 2021

I received my order quickly and in good shape. I will definitely place an order with them again. Thanks!

Date of experience: September 6, 2021
Brittany M. — TN Nursery Rep
over a year old

Your review made our day, Kathy. We have passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We could not do what we do without great customers like you! Thank you for choosing us, we cannot wait to help you again!

Georgia
1 review
1 helpful vote
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I am very pleased with my plants. Tammy appreciated my business. Those girls in customer service were not helpful but she answered one day and it all changed. My plants are beautiful too. I bought some moss and it's beautiful this year.

Date of experience: September 6, 2021
Brittany M. — TN Nursery Rep
over a year old

We really appreciate you taking the time to leave us a review, Emilie. These are the stories that keep us so motivated to continue doing what we are doing, and we are so happy to hear that you had a great experience. Let us know if we can do anything else for you.

California
1 review
1 helpful vote
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A Pure SCAM!
August 17, 2021

This company is a SCAM. Dead plants, false guarantee, lying customer service - all the attributes to keep your money and give nothing in exchange.

Date of experience: August 17, 2021
Brittany M. — TN Nursery Rep
over a year old

Hi Jack - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at [email protected] so we can follow up with you directly‌.

Arkansas
1 review
1 helpful vote
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DONT BUY PINES
August 10, 2021

I purchased 4 short leaf pines which took 8 days to ship from Middle TN to West TN. Those lived 3 days. I emailed them about a warranty which they gave me store credit (cash back would have been better) so I bought 2 yellow pines and 2 short leaf pines which took 11 days to ship from Middle TN to West TN, those arrived dead and there was nothing they could do and the warranty was only good on the first trees so now I have 8 dead pines. They make expensive kindling for a burn pile.

Date of experience: August 10, 2021
Brittany M. — TN Nursery Rep
over a year old

Hi Colt - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at [email protected] to discuss how we can make this right.

Texas
1 review
0 helpful votes
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My Experience
August 10, 2021

Ordered grass plants. Charged card same day. Grass plants not in stock. Wouldn't answer email to cancel. Called and got third-party agent. Would not cancel order. Shipped grass 14 days after I cancelled. Received dead plants. Will never use again.

Date of experience: August 10, 2021
Brittany M. — TN Nursery Rep
over a year old

Hi Mark, please accept our apologies for having a poor experience with our company. We would love to get you in touch with our Customer Success Manager. Your feedback is very important to us and we will exhaust all measures to make things right. Please reach out directly at [email protected] with your feedback, questions, or concerns.