Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TN Nursery has a rating of 4.1 stars from 1,970 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TN Nursery most frequently mention bare root, customer service and good condition. TN Nursery ranks 2nd among Trees sites.
We monitor reviews for authenticity
Bought three 3_4 foot trees last Fall. Contacted them on delivery when received 3 dead looking sticks. Customer service indicated they would be just fine and to go ahead and plant them. Not surprisingly there was no sign of life in April. Sent photos and got a response that photos were not high enough quality and just wait and carry out a scratch test. Now at the beginning of August no leaves no sign of growth. Not wasting time trying to get any response from Customer Service. Clearly not what they advertise. Save your money and try somewhere that you can actually see what they are selling.
We ordered two mulberry trees at the end of 2020 and asked for a delivery of April. We live in N. H., and our pachage came right on time. We soaked the roots the appropriate amount of time and planted them just below our peach trees. It's now July and our new trees have tripled in size. The leaves are georgeus and plentiful with branches shooting everywhere. We are well pleased and satisfied with this company and their product.
Dear Dennis, thank you for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out at [email protected] with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!
I am an avid fan of your perennials. I love the wide array of selection that you have. It seems like I cannot get enough of your plants that is why I am buying every month until I will own all the plants that i want. Thank you TN Nursery
Thank you so much for your feedback, Clint]! It makes our day hearing about how much our customers love our products and the great service they have received from our team. We have passed on your review to our team and look forward to you purchasing from us again.
Wide variety of plants at its best. It take patience to plant bare-roots plants that is why i was so happy when they grow,. Truly, everything in TN Nursery is of great quality.
Hi Joe, Your kind words about our company are really appreciated. We love making our customer’s days and we cannot wait to have the opportunity to make you smile again! Thank you for choosing us!
I'm cheerful seeing on the online new knot of flower. It's anything but a simple method to explore more decisions around. It likewise enlarge my viewpoints about plants.
Your review made our day, Ellena. We have passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. Thank you for choosing us, we cannot wait to help you again!
I ordered many plants from tnnursery last year, which means I have given it a year before writing this review as I wanted to be fair. However this is the worst nursery I have ordered from by far and I will never again do business with them. Over 50 percent of the bare-root plants I ordered never grew, and one sizable order ended up being a completely different plant than I had even ordered. I am an experienced gardener, and have ordered bare-root plants from other nurseries with wonderful results. Tnnursery in my opinion is a dishonest company and doing business with them is means taking a risk.
Dear Audrey - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at [email protected] so we can follow up with you directly‌.
I ordered 20 plants in your nursery. Upon checking when the package arrived, all plants are amazingly packed fantastic and no damage. I planted my babies immediately and so far all are thriving well. Thank you so much TN Nursery!
We really appreciate you taking the time to leave us a review, George. These are the stories that keep us so motivated to continue doing what we are doing, and we are so happy to hear that you had a great experience. Let us know if we can do anything else for you.
Last year, I bought a bare-root ground fern moss. I received it well packed. I really appreciate TN Nursery's effort in making sure that the plant will arrive healthy. Plus their customer service answer my emails real-time. I am inspired to purchase more moss.
Thank you so much for your feedback, Linda! It makes our day hearing about how much our customers love our products and the great service they have received from our team. We have passed on your review to our team and look forward to you purchasing from us again.
At first I got tense for my first goldenrod was dead for I was instructed to plant it immediately but I did not follow TN nursery's instructions. So when I got my second Goldenrod thru a credit, i planted it immediately and 6 months after. I am a proud owner of a healthy and beautiful cascading golden flowers. Big thank you, TN Nursery.
Hi Allison, Your kind words about our company are really appreciated. We love making our customer’s days and we cannot wait to have the opportunity to make you smile again! Thank you for choosing us!
I love how my Hepatica blooms. There is only one nursery to give it credit to and that TN Nursery. You made my garden so beautiful. Surely I am scheduling my next buy next month.
Your review made our day, Angel. We have passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We could not do what we do without great customers like you! Thank you for choosing us, we cannot wait to help you again!
I purchased my 10 Ostrich ferns in your Nursery. Though I got hold of it bare-roots but it surely grown beautifully now. I cannot help but be thankful of TN Nursery for I bought it inexpensively yet the results are amazing!
We really appreciate you taking the time to leave us a review, Mark. These are the stories that keep us so motivated to continue doing what we are doing, and we are so happy to hear that you had a great experience. Let us know if we can do anything else for you.
I placed an order online for five live milkweed plants. I called the next morning to find out the shipping timeframe. They told me 10 business days I said that is too long I need to cancel my order. I sent another request that I want to cancel my order. Six days later I receive twigs in a bag. That is the worst customer service I've ever dealt with. How insulting that you send me roots not live plants, roots After I said I wanted to cancel my order. Never order from them they do what they want
Hi Lucie, please accept our apologies for having a poor experience with our company. We would love to get you in touch with our Customer Success Manager. Your feedback is very important to us and we will exhaust all measures to make things right. Please reach out directly to [email protected] with your feedback, questions, or concerns.
If you have a vacation planned, better order after your return. I ordered June 9th. But by June 17, the product has not shipped. They would not cancel the order. So now the live plants will ship in 2 days and arrive while we are away on vacation. I will not order from them again.
Hi Katherine, we do apologize for the bad experience you had with our company and would love the opportunity to make it up to you. Would you mind emailing us at [email protected] with your name, contact information and this review, so our Customer Support Manager can reach out to you personally? We definitely look forward to hearing from you soon.
They charged me for 15 large ferns, mulberry tree, 4 spruce trees, pine tree, and 5 viburnum in Nov. 2020. All were supposed to be delivered LIVE and 3-4 feet tall for LIVE trees. I received a 2.5 foot dead pine or fern like plant, twice, in a brown box, spring 2021--not packed to survive nor could I revive it. Because they sent two boxes to ship the dead one twice, they claimed I got my entire order. It cost me over $250 to receive one dead plant. BEWARE.
Dear Charles, I would like to apologize for the service you received when purchasing our products. After talking to our team it seems that things should have been explained to you in more detail. I understand that that was not the case and we did not meet your expectations. As you know from using our services in the past, this is not how we operate, and we will continue to train our staff so everyone is on the same page. Thank you for bringing this matter to my/our attention. If you would like to discuss this further, you can reach me at [email protected].
I purchased $160 of creeping phlox which arrived dead. I notified them, and they said it only looked dead and to plant anyway. They said they would issue a refund if it did not come back. It did not. I sent pictures. I sent many emails. I was continually told a refund was coming, and then they stopped answering. There's no way to get a refund from your credit card company once a year has gone by. Bogus promises, terrible customer service, dead plants.
Hi Joy - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at [email protected] so we can follow up with you directly‌.
I am happy seeing online new selections of flowers. It gives me an easy way to navigate more choices around. It also widen my horizons about plants. So enriching
Thank you so much for your feedback, Everleigh! It makes our day hearing about how much our customers love our products and the great service they have received from our team. We have passed on your review to our team and look forward to you purchasing from us again.
Thank you for my orders. It promptly arrived this morning. Never expected that fast. I so love shopping in your website. Great service!
Hi Pia, Your kind words about our company are really appreciated. We love making our customer’s days and we cannot wait to have the opportunity to make you smile again! Thank you for choosing us!
We got total games and run-around from Tennessee Wholesale Nursery after they sent us the wrong plants along with completely rotten plants. They played games with us and made us jump through hoops for a whole month after we spent several hundred dollars with them - and they refused us any refund or to replace the mislabelled and dead plants. I have several decades of experience as a professional native plant specialist and worked for several major botanical gardens and native plant conservation organizations. These people are the worst around.
After spending hundreds of dollars, we have nothing to show for it. They clearly take advantage of out-of-state buyers. This is a disreputable business and a total rip off/
Hi James - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at [email protected] to discuss how we can make this right.
I am so pleased with the kind of packaging you have and thank you for your good service. I never regretted choosing these plant varieties from your nursery.!
Thank you so much for your feedback, Scarlette! It makes our day hearing about how much our customers love our products and the great service they have received from our team. We have passed on your review to our team and look forward to you purchasing from us again.
I have been on the net searching for the varieties in your nursery that sell affordable plants and I am pleased to have finally seen it at your site. I am making a list now to make again a purchase in the bulk of such varieties which I will place this weekend. Love this Nursery
Hi Elizabeth, Your kind words about our company are really appreciated. We love making our customer’s days and we cannot wait to have the opportunity to make you smile again! Thank you for choosing us!
Answer: The buy one get one offer they ran. It was a Hugh mistake. I regret wasting my money!
Answer: We are sorry you feel that way. Our website includes automated tools to help answer common questions quickly, but customers can also reach our support team directly by email, chat, or phone. Many customers find these tools helpful, especially during peak seasons when inquiry volume is high. Regarding warranties, we do honor the coverage that was selected at the time of purchase and apply the same policies fairly to all customers. While some companies include longer warranties in their pricing, we prefer to let customers choose the level of protection that best fits their needs rather than increasing prices for everyone.
Answer: We agree that customer service should come first, and we work hard every day to assist thousands of customers during our busiest seasons. As a family-owned nursery, there are times when order volume, shipping volume, and customer inquiries peak all at once. While we may not always respond as quickly as every customer would like, that does not mean we do not value their business. We appreciate every customer who chooses TN Nursery, and we are continually working to improve communication, response times, and the overall customer experience.
Answer: We appreciate your business and hope you enjoy your trees! – TN Nursery
Answer: Call the customer service number listed on the site Mon-Fri 8:00-4:00 CST


Hi Michael, we do apologize for the negative experience you had with our company and would love the opportunity to make it up to you. Would you mind emailing us at [email protected] with your name, contact information and this review, so our Customer Support Lead can reach out to you personally? We definitely look forward to hearing from you soon.