TN NurseryReviews 1,970

The root stock that I ordered from TWN have arrived quickly and are growing well. TWN has great customer service and great quality plants!

We ordered 25 red & 25 white oak tree acorns. Each acorn package was clearly identified and more than the tagged 25 each. All of the acorns showed roots, which I was delighted to see. I'm planning on ordering more acorns soon from them.

I am awaiting my second order. The first plants have done absolutely beautifully. For this reason, I did not hesitate to order two red dogwoods.
Thanks

Ordered and paid for 3 trees recently. They were supposed to be shipped within 3 days. I ordered on a free freight day but the invoices I received showed they charged me freight. Then they emailed and said all shipping had been delayed for a month or two. I told them I wanted to cancel the order. They said that I would be charged 20% to do that. They said they would turn it over to their management team. Now they do not take phone calls or send emails. Crooks, scammers, dishonest IMO. Don't go near them!

I purchased 24 cedar trees (that looked like stucks) and received them in April. Planted as instructed but three weeks after planted, we received a freeze and snow. In July, I called the nursery and was told they should be okay, just in shock. Called back in August and was told to do a scratch test, which I did. Was told tree would show green if alive. None of them showed any green. Called back and advised. Was told to take pictures and send to customer service, which I did. I requested to be refunded the 50% as I am retired and on a fixed income, but they will not do that. They want me to pay another 250.00 for another shipment of trees, that I can't afford, and no guarantee they will survive. Not a good way to treat your customers. Run as far away from this place as you can. I will be contacting my bank in an effort to get my money back.

I have purchased 128 trees and 97 of them died - the vast majority of them being pine trees with a few red maple and tulip trees. That is a 75% death rate which is absolutely pathetic. One of their problems is they ship through the post office which is extremely unreliable. I had one delivery sit over the weekend and by the time I received them, the pines were already withered and dying. I would not recommend using this company. I ordered pine trees through the arbor day foundation and had an 90%+ survival rate - same tree, planted in the same spot the same time of year.

Their customer support is terrible, never answers the phone and just an overall bad experience.

They ship bare root plans without any roots. In addition they don't send you the full order. I have been working with them for 2 months and they don't care about customer service at all. Now they want me to mail the twigs back at my cost and I see other posts you do this and they still don't return. DO NOT ORDER from here or expect anything to live. Just throwing your money away and the most rude and aweful customer service.

Ordered 3 ferns, Came SUPPOSEDLY dormant. Looked dead but I planted. One sprouted one fern leaf and nothing else for the last 6 weeks. The 2 others sprouted tiny fronds and one is doing nothing else and the other finally died. I contacted them on their site originally to ask what I could do, special fertilizer for ferns, more or less water. They never replied. Later when the first one died I contacted them on their website again with pictures but couldn't find any place to post them. To bad I didn't go to reviews first. Lesson learned

Originally got 25 bridal wreath plants. Bare root. Needed 8 but for $99 got 25. Planted 2 per spot. Got and planted early fall. In spring... all lived and found they were not bridal wreath. After 12 months of back and forth. Got 8 replacements ( price changes) in late fall. Planted in spring. All are dead. Won't go back

I ordered 9 giant ostrich ferns in February and they arrive as a bunch of skinny dried up roots. I was told to plant them anyway. They had not come up by May so I contacted them again. I was told they wouldn't come up till June. June passed, still no life. I requested a replacement and was asked to take pictures of the plants y. They didn't come up so all I could take a picture of was the burial spot. They assured me they would reshoot in June. Did not receive anything so I contacted them again. They asked for more pictures and now tell me they will only send them if I pay $25 in postage to ship them. There is no warranty to replace your plants. They play these games back and forth hoping you'll just give up. They never intended to mail replacements. I plan to let all my friends and family about their horrible service and warranty (lack of) I intend to spread the word to all my plant forums, BBB, attorney general and anybody else I can tag o to with this review. I'd never order anything from them again! They lie!

I wish I had read the reviews of this place first. I ordered what I thought was plants and instead I got roots that never grew or died in the process. They only sent half the order and I had to insist to get the other half. Total rip off and waste of money. I really regret attempting to buy plants online. Plus, the responses they give to people comments on Yelp are total BS. Take a picture of a non-existing plant?

Their warranty is hilarious: "Within 90 days if your plants die" yet since they are bare roots, they aren't even alive yet so the "Some Plants Will Not All Come Up Same Season as Planted but Will the Following Spring" is not covered in the 3 month warranty and again is total BS.

In addition, in the reply to my comment on Yelp, TN actually tried to tell me what I can and cannot expect from products that do not grow, that have no warranty because they may not grow until "the next spring" and acts like everyone who posted on Yelp is just making it up. Avoid at all costs!

Bought milkweed from them. None of the milkweed came up out of the ground. Contacted them and they wanted pix of the plants that did not thrive. Impossible because they did not come up. They insisted on pix. Just how do you send pix of something that did not grow? They would not fulfill their warranty to replace plants. Very dishonest. Maybe they know of a magic way to send a picture of something that did not grow!

The products are not as advertised. They offer bareroot dormant plants. I made several orders, all of which were shipped a month later than requested. The products were NOT dormant, and as a result I had a 5% survival rate. The customer service was horrible…took me multiple calls to get someone other than a person reading a script that said they don't offer refunds…ever. However, if the product is not as advertised, then a refund is absolutely in order. Otherwise it's a strong case for bait and switch. We'll see what the BBB has to say about it.

Stay away from this business. I'm 68 years of age and I grew up on a Pennsylvania tree farm. I own a small tree farm in Virginia. I have planted thousands of potted and barerooted trees in my life time. I ordered 10 redbuds from this business. What I received was 10 dead sticks that I'm certain were nothing more than branches cut off of something. Can not identify. I knew they were dead upon arrival. Referring to their site they state in bold letters " Our bare roots are not dead" ( they must receive a lot of similar complaints). My "bareroots" had no bulb root, no fiber or feeder roots. There were no growth buds. Could not even distinquish which end to plant. They were merely dead sticks. Try calling business and they will not answer phone. Emailing will result in endless game playing.
I believe their intent is to frustrate you until you give up.
Their responses:
Our bareroots need time to produce growth.
Please allow more time to establish growth
Please send pictures of each tree
Perform a scratch test on bark.
Send pictures of scratch tests.
Send pictures of each tree with scratch test.
Refer to website for instructions how to perform scratch test.
Send pictures of every tree with scratch test.
Send a zoom video performing scratch test.
Send another picture of the second tree as it is blurry.
Do not send individual emails. Please operate on one thread. (impossible to send 10 pics on one thread)
This mode of contact has been ongoing for three months. I have offered to return the trees. They don't want them. Because I never received a paid receipt I asked if they would furnish and they refuse to respond. All contact is now being ignored.
Their site offers no reviews ( red flag). Reviews posted on other sites are mostly negative with claims the same as I am posting. They ship dead product and refuse warranty protection. I question any good reviews as legitimate. This is not a business that you want to deal with. I'm not concerned about the loss of the cost of the trees. I'm upset that there are an extremely high number of customers that have posted reviews similar to mine and that this business continues to defraud people. Reading reviews posted on Better Business Bureau state that the owner of this business responded to BBB instructing them to stop contacting them about complaints. There are alot of great nurseries to order from. THIS IS NOT ONE OF THEM!

Received sticks and twigs with no roots. Plants did not grow. I contacted the nursery and they refused to do anything about it. They said they do not guarantee their plants. Total scam. They send worthless pieces of plants that will never grow and keep your money. Stay away!

On March 17, I placed an order, but received nothing. Finally, on May 17, I called them. The spokesperson said they've been busy filling the April orders! A week later, I received my order in the mailbox. The documentation said "These plants are not dead." I planted them in 4 different locations, watered them, and nothing came up. Bummer.

Spring of 2021 I ordered 10 bamboo plants that came to me dead, for about $150.00. When I emailed the company they told me I had to wait an entire year to prove that they were in fact "dead" and not "dormant". Now that I have waited an entire year with dead plants displayed in my yard, they say I'm past the warranty date to get a store credit. This is the worst customer service I've ever received. I should have looked more closely at the website to notice that they don't allow reviews with them directly and saw that as a red flag. I should have disputed the charge when I received them dead, instead of trusting them to wait a whole year. This has been a year long terrible experience. I hope everyone that decides to try them, has better luck. Beware!

We ordered a viburnum last year and planted it in the early fall. It was shipped in a dormant state. We planted it as directed, made sure to protect it from snow/salt during the winter, and took care of it during the Spring. It is now June, and the other viburnums I planted (from a different source) are all budding. The one from TN Nursery still looks like we planted a stick in the ground. I contacted customer service several times and was assured as long as the scratch test showed green under the bark it would "eventually green out". The last scratch test we did shows that the plant is no longer viable. In order to receive a replacement plant, we have to pay 50% of the cost PLUS shipping. We decided it is not worth the risk, as I have low confidence that another plant will thrive. I would advise customers to be careful about ordering the plants that are shipped in the dormant state - the only way the warranty covers full cost is if the plant dies within 90 days; with dormant plants you have to wait until the next season so your purchase is never fully covered.