TN NurseryReviews 1,408

I ordered bamboo plants almost 2 weeks ago. It stated 5 plants per package. I ordered 45 pkgs for a total of 225 plants. I called the day after I ordered to confirm my order since i ordered on a Sunday. The lady in customer service pulled up my order and confirmed that I would receive 225 plants.
My order came 4 days later but was short 180 plants.
I called immediately and no one on the phone could help me and said I would need to email customer service. I did several times with very little response.
They finally emailed 6 days later and said my order was complete and refused to send me my remaining plants or refund my money.
Thankfully I screenshoted their website stating it was 5 plants per package. They conveniently changed their website today and changed it to 1 plant per package for a little over $4 each. Instead of 5 plants for $12.99 or $14.99.

I had to dispute the charges because the customer service was the worst I have ever experienced from any company.
Beware ordering from this company. Learn from my bad experience.
I would have given zero stars but you have to give 1 to leave a review.

Bought a tree (american beech tree) didnt last a year contacted them and wanted them to replace the tree bought of couse they wanted me to take a knife scrap the tree to see if it was fully dead, the tree was brittle and broke in half some time during the winter, needless to say screwed at the drive through and $42 dollars out the window so much for the warranty that came with this tree!

They sent dead sticks on a $200 order- no dirt around roots, simply dropped in a box to dry out. When I called to cancel another order of $654 they said no refunds- but didn't deliver any product, they kept $600! There is a gathering any disgruntled customers info for a mass complaint to the TN AG, BBB and to file class action.
There are numerous complaints on Yelp, & BBB.
Please send an email to the above mentioned bodies as well as an email to *******@protonmail.com if you have been treated unethically, sent damaged faulty product, or your product didn't arrive - instead of refunding a product they didn't deliver- they would rather a judge order them to? All I wanted was the $654 refunded- for the product they didn't deliver. They can keep the $200 I spent for dry dead product, packed incorrectly. There are also several interesting laws regarding the regulation of nursery licenses, this person is in charge of their licensing:
*******@TN.gov
Also is the TN Dept of Revenue receiving the correct amounts for the sale of their "plants" -do they pay revenue on the plants they don't deliver?

Also see:
Title 47, Chapter 18 of the Tennessee Code. Section 47-18-104
As relevant to your personal experience.

Their registered agent is:
Agent Name: SONS, TAMMY D.
Agent Address: ******* STATE ROUTE 108
ALTAMONT, TN *******-3000 USA

A sole member LLC
Name: Tennessee Wholesale Nursery, LLC
Status: Active Initial Filing Date: 04/16/2013
Formed in: TENNESSEE Delayed Effective Date:
Fiscal Year Close: December AR Due Date: 04/01/2023
Term of Duration: Perpetual Inactive Date:
Principal Office: ******* STATE ROUTE 108
ALTAMONT, TN *******-3000 USA
Mailing Address: ******* STATE ROUTE 108
ALTAMONT, TN *******-3000 USA
AR Exempt: No Obligated Member Entity: No
Managed By: Member Managed Number of Members: 1

Ordered 100 Va Blue Bells. Did not arrive on requested date. I planted the dormant roots. About 50% of the plants did not come up this year. Asked for replacement plants and was told I should have checked the plants for viability upon receipt. When you plant dormant roots of a ephemeral plant, have to wait till the next spring for foliage to appear, then you see what is viable. I sent a photo of the plants to show the growing conditions were correct. Never buy from this company. I waited a year to find out plants were of poor quality.

Product arrived on my porch with 32 degrees outside. Box was smashed and ends had been opened. It was wrapped in postal ribbon that said damaged parcel. Asked for refund to no avail. My bank refunded my money when they didn't respond to them either. Very low class company. Stay away!

Can't say anything yet just ordered need to see what happens. Only one review to speak of will know after they arrive

I purchased some plants in 2019. I chose to have the plants delivered in April since I ordered it for my US home and we live in Canada. It is in Washington state. They shipped in December while it was snowing and we were not there. When I got an email that they shipped my product and I emailed them back asking why, when I asked them to ship in April. It is snowing. They didn't reply to my email. I called the CS and they told me that they will send me another shipment. That they never did.

I made a mistake recently regarding an earlier special that the Tennessee Nursery was running. Candy was a big help in helping me resolve my issue. This was a great example of customer service.

Galen Hopkins

Love these guys, they always have great selections at great prices! I've gotten several plants from them and all have been healthy.

Everything we have ordered over the past 2 years is still thriving and growing strong! Whether plants, trees or shrubs, all specimens were shipped in great packaging allowing them to arrive ready to plant. Great prices and a wide variety of options to choose from. You will NOT be disappointed in any order you place. We are very pleased with each and every item. THANKS!

Ordered 120 sedge plants for $365, received box 12 x 10 x 8 of plugs so small you could count the blades. Expectation was 3" - 4" size that other nurseries had. Chose because I like to buy tennessee local.

Difficult getting complaint through to main office. Call center contracted to other site. Said they would resolve. Shipping manager called again to say wanted to get it right. Nothing done.

As always, the plants arrived looking healthy and the corms also appear healthy. Great company to do business with; quick response and quick shipping.

After seeing the pitiful dogwood trees at the local big box stores, I found this nursery in my childhood state of Tennessee. I ordered a pink and a white dogwood tree. It took a while to receive them but well worth it. Although dormant, the trunks and branches were healthy and very sturdy. I also like the cool innovation of gel on roots to retain moisture until ready to plant. Can't wait to see these in a year or two.

Arley, Al

My plants are doing great there snuggled in soil waiting to find there new home thank you service was excellent. And at this time of year deleviey was fast

This is my first time ordering with you, but I'm impressed with you, especially your customer service rep. Tina! I had placed my order and realized that I wanted to add to my order. She was kind and responsive to my desire. She added to my order and quickly sent a confirmation to show the change. When the bare roots arrived they were both packaged well and looked healthy. Now I wait for spring to see them prosper!

Purchased an elderberry and came a expected. I've had no issues with TN Nursery, I live in CA and sometimes things are hard to find out here. Thank you!

My order process was very easy. My plants arrived within a week.The plants appear to be in great shape. I am excited to plant them and watch them grow. Overall my experience was very positive.

Shipped quickly and came packaged nicely. Trees were in great shape upon arrival. Great prices and a wide variety of products.