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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Your website is designed to give purchasers a false sense of urgency by misleading them into thinking tickets are selling out quickly when in fact they aren't even on sale yet. That's a pretty dishonest way of doing business. I will NEVER use your service again.
I purchased the ticket believing the price was in CAD, as the website did not clearly indicate that charges were in USD. I contacted customer support immediately after the purchase while the transaction was still processing to request a cancellation, but my request was denied. Due to the lack of pricing transparency and inability to cancel promptly, I have filed a merchant dispute.
It was easy to place the order I just hope that there are no issues after wards like not getting the tickets on time for the event
Ok, first time buying concert tickets ever. Don't like not knowing WHEN I get the tickets especially after paying $487 for 2 tickets. Needed to add a ticket for stepdaughter and because I don't know my seats, had to guess at her seat on Ticketmaster, which gave me the ticket immediately but the QR code doesn't show until almost the concert. A lot of anxiety in not having the ticket at all as opposed it knowing I have the ticket. Will always use Ticketmaster especially since one ticket was $120 and not $244 for the same section and row.
Bought tickets for us and our friends. Easy to order and they arrived quickly.
The tickets are way overpriced. I should have done more research before buying from this site. And the fact that they haven't sent me the actual tickets yet makes me very nervous.
So far it's okay. THe price was okay. I clicked "insure" which had no price. I later found out it was 16.00 which isn't too bad, but it should show the price. Also - I have not yet seen my actual ticket
I ordered & paid for tickets, but apparently they will not actually be available until "closer to the date of the show" (in two weeks). Hoping for the best, but wish it was more obvious they are resale tix.
Muy bueno y conveniente muchas gracias lo volvería a usar
I bought two tickets for a Bob Dylan concert. It was not clear to me that I was on a resale site and I ended up paying twice as much for my tickets than what they would have been from the concert venue webpage. Feeling misled and fleeced.
Very difficult completing delivery of purchased tickets.
Had to speak to a customer representative to find out how to create an account (!) which was required to download tickets.
Never experienced anything like this before and not one to be repeated as very stressful.
Apart from that all was fine and tickets were reasonable value for money.
Had difficulty with my phone staying with app and trying to get confirmation code at same time I gave new phone and there are some bugs to work out, probably my fault.maybe next purchase will go smoother😃
Purchasing the tickets was easy but be careful because I am in Canada and purchased tickets for a Canadian event and I paid for my tickets in US dollars. So I ended up paying and extra $300. That was a lot considering my tickets were already worth over $700.
Everything was in order except for the acceptance of the civil code, which is located on the back of the credit or debit card. All of the information is correct, but for some reason it didn't accept the cvv code. Eventually I did get the ticket, but ut was a difficult process.
Un peu inquiétant de ne pas procéder à l'acquisition des billets à la fin de la transaction mais tout est correct.
It was really my fault; I should have been more discerning but these sites irritate
They charge too much, that is all
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members