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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Would be nice to have the ability to cancel if needed with the concert so far out, that is the only issue I have, everything else was fine.
I thought I was buying tickets direct, and the site said I was getting a great deal on 2 standard tickets... I only realized this was a resale site when I received a confirmation email that the tickets were transferred. I then went on ticketmaster and found better tickets (in VIP!) for LESS than I paid for the tickets on your site. As soon as I realized my mistake it was too late and I couldn't cancel.
After purchasing ticket, I was updated on when I would receive the ticket. The ticket was delivered in advance and the anxiety of getting my ticket was removed. I am very satisfied!
Process of purchasing ticket was easy. I was anticipating receiving my ticket today and not waiting until March 28th.
Tickets here were twice the price as the venue is selling them
Did not realize that I purchased from a 3rd party vendor. So I am currently a little cautious until ticket is in hand and works at the entrance.
Had trouble figuring everything out. Immediately after placing my order I was sent 6 emails all containing information on my order. Had to read each email to figure out what was going on. In the end it would be easier to pick my tickets up at the will call window by next time.
The purchase process was great, however the tickets should be delivered immediately after purchase. Why am I getting it one day prior to the concert?
In the process of downloading your ticket it would be nice if there was an option to be able to add it to your Wallet on your mobile device. I'm able to do that with any other tickets I purchased from any other sources and for some reason I can't manipulate that with your process.
I was buying tickets for a hockey game playoff and didn't realize that this was a third party seller. I am still waiting for my tickets to be delivered to me. That's frustrating knowing the amount of money I've paid. I hope if and when they are received I can change my outlook on this site. Stay posted.
I thought I was purchasing tickets from the only authorized seller and completed my transaction quickly due to the timer countdown you'll see when buying tickets. Only after purchasing did I realize I was buying from a reseller for more than double the face value before the tickets even went on sale. Their no cancellation policy only confirms that they don't have good intentions. I only have myself to blame for not slowing down and confirming what I was buying, but this type of business gives other businesses a bad name.
I have placed these tickets in my Apple wallet. Are these tickets complete or do I have to make another step the day of the performance?
Easy to buy tickets with smooth experience this far. Thank you
I ordered my tickets but they won't be delivered to me until the day before the concert so I can't rate anything until I have had the experience of ordering and receiving my tickets.
Experience was easy and spot on. Will be recommending to friends and family and definitely using again.
I followed the link in the email that I received only to find out that I needed to set up the tickets in the MLB app and then another partner app. It was pretty frustrating and confusing to be honest.
All went smoothly; I am now needing an adjustment due to a handicap situation, and am waiting to see how flexible they will be
Had a good overall experience getting tickets, but it should be more clear that the prices are in USD instead of CAD.
First time using this process very difficult to talk to a person do not like the idea that I have to carry my tickets on my e-mail for six months
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members