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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I was very disappointed. We purchased the tickets for over double face value. The time listed on the site listing, on the email confirmation and the time listed on the email delivering the tickets we're all incorrect. Unfortunately, we did not open the tickets or realize the time was incorrect. We arrived at the show late. We miss the beginning and it was very disappointing. I would not purchase from this website again. I have three screenshots stating the incorrect time.
I realize my purchase was charge in US $ only after the transaction was completed.
The event is base in canada it should be solde in CAD or it should be really clear that it would be charge in us before the transaction is complet.
I purchased the tickets and have a confirmation that my tickets will be available by Friday, June 19,2026. That is far too late. You should ensure that all tickets are delivered promptly to the purchaser a reasonable number of days PRIOR to the concert. Indicating that the will be delivered so late is an element of stress that I do not need! I will NOT use this service again, solely for this reason.
The waiting for confirmation of transfert of the tickets that are purchased is hell, especially when you do not know at what time you will get them (and if) on the same day as the show occurs.
Ticket purchase difficult. I have bought shoes online easier. Checkout, payment very troublesome. Too many steps to get to PayPal, a secured method of payment. I do not trust your website. Not recommeended.
I wanted to cancel my order immediately after accidentally hitting submit order. Unfortunately, I could not get to a live person.
Please make sure to display currency properly. Purchasing tickets for a
Canadian event from Canada. Website should clearly state funds are in US dollars vs Canadian dollars. Just displaying dollars is misleading
Ok... never used this site before. I will answer after we get in.
The process is associated with useless procedures and stages. Receiving a confirmation email is not associated with receiving the tickets. It is ridiculous not to have received the tickets 72 hours after having bought them.
Insurance issue is a scam in my opinion
Did not realize this was a US site. Thought it was Ticketmaster Canadian. I have paid DOUBLE the price for my 2 tickets. Very frustrating and disappointing. 😩
I purchased tickets to a concert and thought it was Ticketmaster. My confirmation was from Ticketsonsale a reseller. The concert is July 25 and my confirmation states that the tickets get transferred to me on July 24. The day before! I feel very anxious about 4 people travelling 5 hours and booking two hotel rooms when I wonder if the tickets are legit. I spent a lot of money.
Is there any way we can get the tickets now? It would bring me down much comfort.
I did get a confirmation number and a follow up email asking if I got a confirmation email. So that followip give me a bit of comfort.
Please help to send the actual tickets to me if you process that request.
Thank you for following up with me when you can.
Your paying twice the amount and your never sure if your gonna get your tickets or not, because I was unsure of getting my tickets on time I felt better to cancel, the fact that I couldn't cancel even within a time frame makes me not want to go though this service or recommend it to anyone.
I didn't see that the tickets were in American funds as the concert is in Niagara Falls, Canada. When I found the seats I wanted and clicked on it was then sent to me by ticketmaster so I was completely confused as to who I purchased from. I cannot afford such a ticket price as it is not in Canadian funds and thoroughly disgusted that I couldn't return them.
This may have been my issue, but I didn't realize it was a platform for a 3rd party to sell tickets. I realized this after i purchased the tickets and they were more expensive than on other sites. But the service was seamless.
I spent $269 on two tickets for the grounds thinking I get something different than the $180 version but there is no difference in the grounds access benefits…
They sent a confirmation email about my ticket which was really just a ploy to get me to fill out this survey. I'm not sure if I even have my actual ticket.
Have not used a ticket agency in a long time. Worry sometimes if tickets show in time for show.
I'm a little disappointed that I couldn't cancel my order and still haven't been notified that the tickets have been transferred to me even after I paid for them.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members