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TicketsOnSale

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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62,317 reviews

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1 review
0 helpful votes
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Not honest pricing
April 4, 2026
Updated review

My confirmation email indicates total price, however my credit card has been charged significantly more. I have read after purchase, this practice is commonplace with this company. I attend other events throughout the year and will not use this service again.

Date of experience: March 21, 2026

Easy easy!
March 31, 2026
Previous review

Easy easy!

Date of experience: March 21, 2026
Ohio
1 review
0 helpful votes
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Good
April 4, 2026

I believe everything went very well to order the tickets. I guess we will see once the show starts and everything works out and we are in our seat seats.

Date of experience: March 25, 2026
1 review
0 helpful votes
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No tickets yet
April 4, 2026

Still haven't received my tickets for my event tomorrow. Was given a confirmation email and they aaid they'd be available today.

Date of experience: March 25, 2026
1 review
0 helpful votes
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👌
April 4, 2026
Updated review

Fue una experiencia nueva y todo por los momentos va bien

Date of experience: March 25, 2026

👌 muy bueno
March 29, 2026
Previous review

👌 muy bueno

Date of experience: March 18, 2026
1 review
0 helpful votes
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Review
April 4, 2026

It was easy in out I would definitely refer to other people

Date of experience: March 25, 2026
Missouri
1 review
0 helpful votes
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AMAZING EXPERIENCE
April 4, 2026

TicketsOnSale was such an easy website to navigate and purchase tickets from! Definitely will recommend to family and friends, as well as using them to purchase future event tickets!

Date of experience: March 18, 2026
Iowa
1 review
0 helpful votes
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Don't force reviews
April 4, 2026

I clicked the link in the first unnecessary/redundant email to confirm that I got my order confirmation email, and apparently, if I don't complete this survey too, you keep emailing me until I do. It's annoying, and won't help the ratings.

Date of experience: March 25, 2026
Canada
1 review
0 helpful votes
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Facile
April 4, 2026

J'adore la facilité pour achat de billet et la sécurité.

Date of experience: March 25, 2026
1 review
0 helpful votes
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Barry Manilow tickets
April 4, 2026

Purchasing the tickets was easy enough. I do wish I would receive paper tickets prior to the concert. I have concerns pulling up the tickets on my phone. Sorry I am old.

Date of experience: March 25, 2026
1 review
0 helpful votes
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Na
April 4, 2026

All I did was purchase tickets. Haven't had to use anything else yet.

Date of experience: March 25, 2026
1 review
0 helpful votes
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Easy to use
April 4, 2026
Updated review

Easy to use and low fees, better than the other guys

Date of experience: March 25, 2026

Nice easy and low fees
April 4, 2026
Previous review

Nice easy and low fees

Date of experience: March 25, 2026
1 review
0 helpful votes
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Parking
April 4, 2026

We gave a 3 rating instead of higher because we're confused about parking. We read it's included with the tickets than received an email about purchasing parking passes. Which is it and how do we get our free parking passes?

Date of experience: March 21, 2026
New Jersey
1 review
0 helpful votes
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It Was Fine
April 4, 2026

Purchasing was relatively easy but it became confusing when I started to get e—mails from both Tickets on Sale and Ticketmaster with no clear way of knowing when I would get my tickets.

Date of experience: March 25, 2026
1 review
0 helpful votes
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Getting app before purchase tickets
April 4, 2026
Updated review

I think it was a little hard to use and need better way of getting tickets, as having sign up for app to receive them first.

Date of experience: March 25, 2026

It's so much ads after
March 19, 2026
Previous review

It's so much ads after

Date of experience: March 9, 2026
California
1 review
0 helpful votes
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Ok but not super great
April 4, 2026
Updated review

The purchase was easy, however I am not super thrilled that I could not pick my seats. Was able to choose the row but not the seats. For 4 large people it is not the greatest not being able to pick the exact seats I was buying. We will be in the middle of the row! Boo!

Date of experience: March 24, 2026

Everything is fine so far
April 1, 2026
Previous review

Everything is fine so far

Date of experience: March 21, 2026
1 review
0 helpful votes
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Scammy company stay away!
April 4, 2026

Tricked into paying 2x over face value. This company acts like the tickets are running out before they are even available for sale and upcharges! Beware!

Date of experience: March 25, 2026
Texas
1 review
0 helpful votes
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Purchased my tickets easily
April 4, 2026
Updated review

It was good, got good seats and was done with ease. I haven't received my tickets yet.

Date of experience: March 24, 2026

Quick and good service
March 17, 2026
Previous review

Quick and good service

Date of experience: March 7, 2026
1 review
0 helpful votes
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I want to see my tickets
April 4, 2026

I can't plan for hotel and transportation unless I actually know I have show tickets!

Date of experience: March 24, 2026
1 review
0 helpful votes
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Billets semblent etre bien placés.
April 3, 2026
Updated review

C'est la premiere fois que j'achete des billets par un revendeur. Je suis déçue de ne pas savoir quels sieges j'ai achetés.

Date of experience: March 24, 2026

Ww ww ww ww ww
March 31, 2026
Previous review

Ww ww ww ww ww

Date of experience: March 21, 2026
1 review
0 helpful votes
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Not proper notice that TicketsOnSale is a reseller with zero control over the tickets. I am not expected to receive the tickets until the day before the show. How is someone supposed to travel, book transportation, accomodations etc and not have tickets - what if the Seller fades? Not good - wont be using the web site again.

Date of experience: March 24, 2026