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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Not proper notice that TicketsOnSale is a reseller with zero control over the tickets. I am not expected to receive the tickets until the day before the show. How is someone supposed to travel, book transportation, accomodations etc and not have tickets - what if the Seller fades? Not good - wont be using the web site again.
I had a bad experience. There was no indication that I had to pay in US dollars. I would never in my life pay 250 dollars per ticket to see a show.
Was quick and easy to follow, check out was easy and confirmation email came within an hour! Would recommend!
I would have a been a great experience if I was given the option to select my own seats.
I would have liked to select my actual seat first. But other than that it was quick and easy.
Purchasing the ticket was a good experience but it's strange that I have to wait for the day before the event to get the ticket.
Very hard to get the tickets, find out how much they cost, the fact that. They were priced in US was not obvious - and then cap that off by making it impossible to get help since the chat bot on the service site had very stock inquiries it could handle. Then I had to download the website if I wanted to get my tickets - what ever happened to being able to opt to have them delivered to my in box?
The tickets are extremely overpriced. They were not clear about the fact that you can't cancel your order. I recommend Gametime or directly from the venue for a far more reasonable price.
I was skeptical, but the process was easy to follow and I received confirmation very quickly.
Initial process was very quick and easy. Had tickets in my wallet within minutes of initiating.
Subsequent communication was poor. I received six different notifications about a change in game time. Some changing it one way, others changing it back. Attempted to call customer service but was stuck in call tree loops that did not address my question of whether game time was changed or not. No option to speak to a person that I could find. I ended up checking other sources to get reliable info. In the end there was not (or never had been) a change in the game time.
I liked that I had several options to choose from. It was easy to see where the seats were. The purchase process was smooth as well.
Easy to navigate and purchase tickets
I didn't order the tickets. My wife did and put my email address. As of right now it seems fine. I am willing to answer this again after I receive the tickets
There is deceptive marketing when purchasing tickets. First, you don't show the where the seats are exactly. Our tickets were rated 9.8 out of 10 for the section we picked. Then when I received the tickets, I noticed it said that they would most likely have obstructed view. I went back on and I had to look lower then my screened displayed to see this disclaimer before purchase. That's just not right. There does not seem to have any facility to cancel purchases within a specific timeframe - again just not a consumer friendly practice.
I'd like to see the free seats on the visual rather than simply getting suggestions.
I thought I was buying directly from the venue but was mistaken. When I tried to cancel the order I was denied. I have the tickets now and will deal with it on my own.
I accidentally bought a ticket through your site, and there was no way of refunding the ticket which was double the asking price from the venue that still had tickets.
I thought I was buying a ticket outright from the Met's website. Then you proceeded to send multiple emails with urgent action required to have some chick Ashley's tickets transferred to me when I thought the purchase process was complete. Super misleading and frustrating process overall. Be more transparent about resale and ticket transfers in the future.
First price you see is transparent and included fees which I appreciate
Very Good! Though I paid much more for the same tickets than other venue in quebec. My mistake Thought the prices were Canadian...
Buying the tickets was easy. Had no issues just wish I didnt have to wait until it got closer to the event to receive my tickets.
I should have an electronic copy of my ticket right away after I purchase it... I still do not have my copy to get into the concert. Not happy
Tried to cancel my order and was told I couldn't but the email asking me to confirm my purchase specifically mentions actions to take if I canceled my purchase so I feel misled and lied to.
It was smooth and easy ordering with TicketsOnSale and I got good price and a confirmation email right away. Although the event I purchased for is not until July, it makes me nervous not to have my actual tickets/QR Code. Maybe they said when I would get it in some correspondence but I couldn't find anything so that makes me nervous. Other than that, they've been great!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members