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TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Buying tickets was easy, although I did not realize I was on a third party resale site until after I paid. I do not like that you don't receive your tickets as soon as you purchase them. I'm still waiting for delivery and the exact seats have still not been confirmed only the row, we are less than a week out for performance. I guess I will review again after receiving my actual tickets.
While searching for tickets, I was directed to this website. Assuming this was the website I needed to use to book tickets, I continued. Later I find out this is a separate website from the Sight and Sound Theater. I paid over double compared to the theater website. Very disappointed!
Less than a day after ordering tickets for a concert, I found out we would be able to attend due to a family matter. The transaction had not completed on my credit card and you folks still refused to cancel. Your response was that you couldn't but it seems it was more that you wouldn't. I don't have the time to resell the tickets on my own as that is not my arena, I thought it was yours. Not a good experience.
L'achat de billets est très facile et rapide un site simple rassurant.
Too many steps and too hard to understand if it worked or not
Your Website offered tickets before they actually went on sale publicly. As a result I paid more than twice the price of the tickets once they went on sale. I believe you should reimburse the difference. I paid more than $500 for two tickets but the actual ticket price was $95 per ticket.
Got into the venue at 6:50 for 7:30 show didn't start at time at 7:45 they announce they are dealing with sound issues and it would be another 5 minutes. Then at 8 pm
They said they would try one more thing and if that didn't work they would start refunding tickets. Usher said she's been working there.for thirty years and nothing like this has ever happened. Went up to get refund and because they were third party tickets from this site and my name wasn't on the ticket I couldn't get a refund. I learned the hard way and implore anyone reading this to never ever ever ever ever use a third party site like smartcustomer.com I feel like the dumbest customer ever for using smart customer
When i purchase the ticket in ticket master on sale. I thought is cheapest. And on sale but to expensive thought their not give us a totally sale even vip there is a svip ticket that totally cheapest thatn the vip but i mostake to purchae the ticket in vip instead of svip. But when i call the ticket.master on sale to rufund our ticket they told mo is on sale no refunded so is not totally help to me. So i'm so disappointed the ticket bit is already there no choice. The only option resale the ticket that i bought. But i don't have time to do that. That why i leave it that way.
Site was very easy to navigate. Seat choices were clearly marked and selections were categorized both by cost and proximity to stage.
I don't like that I have to wait until the day before the concert for the tickets to be delivered to me. Makes me nervous that I won't get them and there's not enough time to correct possible hiccups that may occur.
Confusing- hard to understand instructions and the tickets were way overpriced. Took a long time waiting for someone to chat.
Trying to sell me other things- tickets going up over time
I purchased two tickets for a seated row and received confirmation of the tickets in that row. When I later received a digital version of the two tickets, they were for a (non-seated) General Admission section. The website valued those General Admission tickets for a cost that was $76 less than what I paid for. I've contacted TicketsOnSale via email and telephone. My guess is that there was only one seated ticket available, but don't understand why their program let me order and pay for two. I was told there was nothing TicketsOnSale could do.
As an older person in our tech driven society I was appalled that I couldn't just print my ticket. A lot of us don't use our phones for more than calls, texts and photos. So getting my ticket meant I had to do all kinds of complicated and time consuming things that I found baffling and frustrating. I DO have my ticket on my phone now but it was (as we said in my day) a hassle.
Confirmation email not sure why I need to rate and give my name.
I didn't understand this was a reseller until afterwards, my fault old eyes.
Whatever though I'm sure it will be fine or I will let you know if it's not
I was ordering tickets for a local concert and clicked on the wrong page. The Tickets on Sale site appeared to me to be the venue's ticket site and I ended up paying 3 times the price for tickets. Completely my mistake. The concert was cancelled due to weather and I used my credit (no refunds) to buy one ticket for the show this year, which was now 5 times the cost of the tickets through the venue. My bad, they got me, I'd advise others to be careful where they are purchasing from.
I'm a senior and when I purchased the tickets, I did not realize that it was US funds and by the time my ticket arrived with the exchange rate I wasn't pleased.
Seems OK so far but the map did not show exactly where I'm sitting
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members