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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I don't know how it happens that the prices are in American dollars for a Canadian singer at a Canadian venue and I am to be on a Canadian site? I look and look for clues then assume I'm all good until I am caught at the checkout button when it converts. Grrr.
The process was effortless; the confirmation email arrived within minutes.
Went online purchase my tickets within five minutes very easily took me longer to put in my credit card number to get my ticket. I want it.
My card has been charged bur it still says it's processing. It should say processed.
Many years I order my tickets online.
You always give ne information about show i tickets.
You show me the view of stage and tell me wich tickets are best.
Also you show. The tickets on sale.
I always can find what I want and what is best for me and my family.
Thank you
See you next year I hope 😊😊
Amazing service and how you guys deal with it, I would get more tickets with you guys when needed
It was a little confusing how to set up and make sure my wife had her ticket.
Ordered tickets on Nov 24 for event on Dec 20th, Tickets are to be delivered no later then the 19th! So I'm a bit nervous that we won't get our tickets! Also, did not see the USD until the order was confirmed and it was too late to cancel the transaction. No refund option!
Had difficulty following up online to complete purchase on 1/2/2024.
I know nothing about this site to even leave a review. I'm simply trying to confirm my email.
Easy to use! Did not have any problems with the service and the venue recognized the service.
I always hate the experience. Especially when you check out and get the extra fees.
The price nearly doubles. Not sure why there was a transfer fee to TicketsOnSale when I purchased on ticket master
Well….I paid WAY over face value and then there's the "fee" (which was ridiculous)….and I keep getting these emails asking if they sent a confirmation …you know what I don't have? The ticket to the concert I paid for. I will never buy a ticket this way again.
I'd like to have actually seen where the specific seats were not just a block of color
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members