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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I always hate the experience. Especially when you check out and get the extra fees.
The price nearly doubles. Not sure why there was a transfer fee to TicketsOnSale when I purchased on ticket master
Well….I paid WAY over face value and then there's the "fee" (which was ridiculous)….and I keep getting these emails asking if they sent a confirmation …you know what I don't have? The ticket to the concert I paid for. I will never buy a ticket this way again.
I'd like to have actually seen where the specific seats were not just a block of color
It's fine. I don't really like the insistence of a review in order to confirm though as I don't wish to be included in your marketing.
Thank you my brother in law helped me. I got the tickets and I hope I don't delete them.
Ordering the tickets was very quick and easy. The issue I had was they were listed as $170 ea. But actually cost $255 ea. Which was not communicated until the order was placed. A bit disappointed once I received the final bill.
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The actual ticket purchase was smooth and I had no issues. However, I do have an issue with the daily follow-up emails that force you to write a review. The only way to stop receiving the confirmation email was to write a review. Let me confirm I received the tickets without having to write this insignificant review.
The process was OK. I had some trouble getting the tickets saved to my wallet but finally got it done
Fun surprise for birthday gift for heat fan, can't wait to go.
Very good early birthday present
I thought it would be fun to go see Jeff
Definitely a reasonably easy to use service! Will be using in the future!
I feel uncertain about using the site. Guaranteed to receive tickets by 4-6-25 for a show on 4-7-25.
Buying tickets was straightforward on the site, but I was unable to gain early access with the code provided
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members