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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I didn't know that tickets on sale was trusted by Ticketmaster so I was a little sketched out, but in the end, everything worked out perfectly
I always wait till after the event to complete my opinion.
Purchase went well, but the site is not clear on how tix were being delivered, a customer service question resulted in 2 diatribe emails with no specific answer. Then I checked my mlb account and there they were
I had a problem with MLB site accepting the tickets, Customer service guided me to them and we're all set now. I will use you guys again for sure.
The only reason I was confused was that I went through Caesar's website and it took me to your ticket site, which charged in USD. Seemed strange since it's a Canadian venue.
Purchased a couple tickets for the Celine Dion concert in Paris and it indicates that the delivery will be by "the day before the concert". It's a bit nerve racking being a resale website and makimg plans fir an emtire vacation that revilves around this concert. Would much prefer having the tickets sooner than that.
It was a great experience because the interface was user-friendly and provided accurate information.
Sometimes I just want to purchase something and not write an essay about it. Why must I write something to make you stop emailing me. I just wanted tickets to a show!
Tickets
When I click on the order status button, the website says I can't download my ticket right now. Now I have to waste time calling customer service.
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The only problem I found was on the picture of the seating chart. They show you the section but not the seat number so you know what row you are in but not where the seats are located. Other than that there was no problems.
The day of the performance I learned that the seller was unable to fulfill the order that had been confirmed two weeks prior. Ruined the weekend.
I'm a bit confused about the delivery sytem to get my tickets. I think it would be easier to send the tickets right away instead of waiting until the day before to get them.
We plced our order for tickets and it went pretty smoothly. Happy with our experience.
Bought tickets from the site stating that they were selling out. Paid over $200 for each ticket. Bought from the Canadian site of the venue, only to be charged extra USD and finding out my tickets were transferred from someone that I didn't agree or have notice that's what was happening. 3 tickets cost me over $800. Absolutely ridiculous.
I'm weary because it says I'm not getting the tickets until 2 days before the show. Makes me nervous. This is for my daughter's first concert, and she'll be crushed if we don't get them.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members