On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Simple but this is the second time I had to do this review. I do not understand why this is mandatory to complete. It's just concert tickets.
Tickets were easy to order they were great seats for a great price and I received them in a timely manner was a great experience
Very simple to purchase. Nerve-wracking waiting to see the tickets. I'm confident all will be fine
Very bad experience. Wasn't notified of where seats were. Wasn't informed seats were in American dollars. For a show on Canadian soil. Will not be usi g this service in future. Tried conta ting them. No reply
Far too many moving parts in this workflow. I won't use them again since it's infinitely simpler to buy with other ticket platforms.
You are annoying me by asking for so much validation. I should have my tickets, and the rest should be seamless. I feel like you need therapy to build your self confidence with all the messages.
I am truly hoping that the message that confirmed my purchase was really the confirmation you asked about.
For what it is worth, the idea that I may need YET ANOTHER APP to go see this concert fills me with dread, but companies like yours think that everyone is excited about your technology. I am, instead, excited about the music.
At my request, you conducted an investigation regarding why my two tickets that I purchased from you were not honoured by the Box Office of GFL Memorial Gardens for the March 31 Hockey game, Your investigation and refund to me was complete within the day of my complaint (on April 1,2026). I could not have asked for better service!
Ticket purchase was ok but email says the actual tickets aren't transferred to your email on the day of the event. I would prefer they be transferred right away and then I could add them to my Apple wallet in my phone.
I mistakenly used a ticket seller that has a no refund policy. Entirely my fault as I was in a rush. USD funds were taken when I could have easily bought from Canadian funds website. Never again. Double the price obviously.
Being of the older generation, I found it very difficult to maneuver through your website. I ended up with 2 seats in different locations which is what I do not want. Customer service was of no help at all.
I purchased my tickets online and received confirmation. Hoping this is legit and we will not have any issues at the gate for this concert. Process was easy and Price was right!
Thus far no issues. I am just unclear when I will receive the tickets.
I wanted floor seats and got over priced seats in stands. For the price I paid Canadian, it's a total rip off. I wish I took a screen shot of what I wanted, what I received was a total waste. I didn't press what I got. This is not a purchase Im happy with.
Tickets were in US dollars, I'm in Toronto, but got the seats I was aiming for. Paid a little extra but I got my tickets almost right away through ticketmaster!
Hi, i have already received the conformation letter but still can't view my ticket. Just want to know approximately when i will receive the ticket?
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members