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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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63,922 reviews

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1 review
0 helpful votes
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Really Easy and Stress free
April 26, 2026
Updated review

I was able to buy BTS tickets in a legit 5 minutes or less without the stress of having to go through the whole stadium to find a seat like on Ticketmaster. They already that done for you just had to pick the seat that you wanted for the price that best fit your range and then pay!

Date of experience: April 16, 2026

Super Easy and cheaper than Ticketmaster!
April 22, 2026
Previous review

Super Easy and cheaper than Ticketmaster!

Date of experience: April 12, 2026
1 review
0 helpful votes
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TicketOnSale's
April 26, 2026

Most likely my last purchase of tickets from your website-too too too expensive - the price on another app - but yes I won't utilize the app.

Date of experience: April 15, 2026
1 review
0 helpful votes
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Who are you?
April 26, 2026

I realized that you are Ticketmaster pretending to be something else.
You did not even say the price is in US dollars until the last minute before I have to click to BUY.
Really not nice.

Date of experience: April 15, 2026
1 review
0 helpful votes
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Easy
April 26, 2026
Updated review

It was easy, except having to answer survey questions. Ha ha

Date of experience: April 15, 2026

Very easy to purchase
April 22, 2026
Previous review

Very easy to purchase.

Date of experience: April 12, 2026
Illinois
1 review
0 helpful votes
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Na
April 25, 2026

I did not know they were going thru ticket master or I would NOT have ordered these tickets. Bad bad experience in past with ticket master

Date of experience: April 15, 2026
Oklahoma
1 review
0 helpful votes
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FAST
April 25, 2026
Updated review

GOT the tickets and confirmation quickly. Surprised based on the reviews of the online reviews.

Date of experience: April 15, 2026

Hope they work
April 19, 2026
Previous review

Hope they work

Date of experience: April 9, 2026
1 review
0 helpful votes
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So far, ok
April 25, 2026

The ordering was easy enough and very fast but I would feel better if my tickets were transferred, I received a confirmation email but no tickets

Date of experience: April 12, 2026
New York
1 review
0 helpful votes
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Higher priced tickets and you cannot cancel once confirmed even though the event isn't taking place until the end of July. Confirmation took place immediately.

Date of experience: April 14, 2026
Kansas
1 review
0 helpful votes
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Ticket price
April 25, 2026

The web site said tickets $150,00 but when we went to purchase they were $200.00 a piece. We did not get to choose the location in the row.

Date of experience: April 15, 2026
1 review
0 helpful votes
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Response to survey
April 25, 2026

The tickets were easy to purchase however the time it will take to get the actual tickets is excessive. If this was relayed to me at time of purchase I did not see it. Now knowing I have to wait and go through Ticketmaster I would have bought directly through them.

Date of experience: April 15, 2026
1 review
0 helpful votes
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When my credit card was charged it became clear that the ticket price, which I took to be Canadian $s was in fact US$
Which was quite a significant difference

Date of experience: April 15, 2026
Wyoming
1 review
0 helpful votes
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Have called service center x2 and have not received any good answers to where my tickets are.

Date of experience: April 15, 2026
Canada
1 review
0 helpful votes
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Seamless transaction
April 25, 2026

I don't know how you were able to fake the system into allowing your site to lead me to believe this was a legitimate purchase directly from the event website.

I had a friend buy his tickets direct from Ticketmaster. When I went back to the event website, it wasn't your site it took me to but right to ticket master instead.

Using your website cost me an additional $40 per ticket.

Date of experience: April 11, 2026
Honduras
1 review
0 helpful votes
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Excelente
April 25, 2026

Excelente. Excelente. Excelente. Excelente

Date of experience: April 15, 2026
1 review
0 helpful votes
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Smooth
April 25, 2026

I like how it streamlines. I wish there was a way to include parking. Maybe it's a venue issue. But overall the was of things streamlining back to ticket master is nice

Date of experience: April 15, 2026
1 review
0 helpful votes
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Tickets on Sale
April 25, 2026

Ice Cube at Northern Quest. Seating process informed you of location description.

Date of experience: April 15, 2026
Canada
1 review
0 helpful votes
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Easy peasy
April 25, 2026
Updated review

Heard Deep Purple was coming, my older brother's favourite band! Went online and purchased the tickets just as simply as ever.

Date of experience: April 15, 2026

Fast service
April 19, 2026
Previous review

Fast service

Date of experience: April 8, 2026
1 review
0 helpful votes
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Saturday Package availbility
April 25, 2026
Updated review

At 10th of April I did not get access / availability to Saturday Package tickets as announced on Laver Cup 2026 Web pages from that date and time 11:00h Brittish time. To ensure reservation of tickets that day I bought for separate Day (Session 3) and Night (Session 4) Sessions for me and my son (Order # ******* and # *******). Total price for these tickets / orders (2 of persons)(696,40USD + 604,40USD) is 1300, 00 USD. Today when I checked price for Saturday package now available is 609,50GBR. Section is 404 for both of the prices, but row and seat may be slight different.The price difference is significant, approximately 350GBR, which correspond to ca 36% less in price for Saturday package versus single Session 3 and Session 4 tickets.
Is it possible to exchange the single Session 3 and Session 4 tickets to Saturday package now afterwards?

Date of experience: April 10, 2026

Good experience
April 20, 2026
Previous review

Good experience.

Date of experience: April 10, 2026
1 review
0 helpful votes
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Confusing ticket purchase
April 25, 2026

I received confirmation but I was expecting to see bar codes for each ticket but your confirmation email did not provide them. Then I revisited the tickets on sale website and it did not recognize my email address. I planned on calling the 800 phone number this morning to confirm my tickets

Date of experience: April 14, 2026
1 review
0 helpful votes
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Lesson learned
April 25, 2026

The purchase process was easy, but I felt like an idiot for paying the amount I did. I assumed I was paying the fair face value, bc I purchased from the sales site that I was lead to. Now, I know to read the fine print, and this is a resale website. Looking forward to seeing two incredible women sing their hearts out!

Date of experience: April 8, 2026