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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I found tickets available at half the price than charged by TicketsOnSale and then could not cancel my purchase.
Got an email from spotify the day tickets went on sale. Ended up paying double the price for tickets. Within minutes I realized this and tried to get a refund. Guess what? They don't refund ANYTHING!
Tickets are wildly overpriced. And even minutes after the purchase you cannot cancel your order. I paid 2x the price for tickets literally the day the show was announced unknowingly. Avoid this site at all costs.
I had an excellent experience using this ticket website! The process was smooth from start to finish—tickets were easy to find, prices were clearly listed, and checkout was quick and hassle-free.
Easy purchase only thing that would have been helpful is directions on seating area as we showed up a little late and it was hard to find our seat
I have never bought tickets before, and my experience was great. I got an email as soon as I purchased them telling me everything I need to know and the next day I got an email with my tickets. Definitely would buy from here again!
It was quite easy to find seats and make the purchase. Other sellers display complicated Maps and infinite steps just to look like VIP or súper exclusive. This was fast and easy!
I immediately contacted tickets on sale to cancel and the service person told me that it wasn't an option to cancel. Any purchase should have a cancellation window.
I sent an inquiry almost immediately after purchasing what I thought was an actual ticket from a legitimate vendor. I want to cancel the order but have not received a reply from customer service
The comedy show was a great addition to our Sacramento trip. The comedians were quite funny, and the venue was great and the food was superb!
I freaked out because I never heard of this website. I had already purchased. So I attempted to research reliability and reviews were HORRIBLE! I lost sleep. The following day the tickets came through. I almost teared up because I was so relieved!
It's connected with the MLB app so it's legitimate and I'm happy and relieved.
Super easy purchase and tickets were sent immediately. I didn't have to wait and send panic emails wondering where my order was like other big name ticket companies.
I received my tickets the very next day. Despite it saying I wouldn't get them until the day before the concert. Yay. Thank you so much third party seller
Got the tickets fine. This company had preceded to email me many times under the guise of having to confirm receipt of the tickets, which I have already done, but the link just leads you to this survey. Which I didn't want to take. Stop sending me email.
Tickets were assumed to be in CAD, but after checkout showed in USD. There was significant markup when I compared ticket price to ticketmaster. I paid $175 over price for 2 tickets.
Tickets won't show until last day before show. This seems a little suspect to me. Business could just not digitally produce it and leave with everyone's money. I'm hoping that's not the case.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members