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TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Purchased the tickets from TicketsOnSale but then the confirmation can from Ticketmaster, not TicketsOnSale. Didn't expect that and it left me confused as I had looked into Tickmaster as well. I thought the two entities were competitors. But now I understand that's normal. A note explaining that would have been nice, as it left me second-guessing myself on who I bought tickets from, and did I buy from both companies unknowingly.
I only wish I could transfer tickets to my wallet on my phone!
Quietest to pick our seats and we are excited to be able to see "David."
It was slightly confusing on how to have the tickets on my phone
I have never received my tickets. I'm two days out from the concert and I still have not received my tickets in an email. I don't know what to do about this.
Super easy and simple. I was nervous, but everything went through without a hitch.
I thought I would have a problem because I entered my address incorrectly, but I was able to resolve everything via chat. Wonderful customer service!
While I have received a confirmation email, I had not received actual tickets. Tickets would be much appreciated. I will not purchase from this site again.
I think I followed instructions but not confident about having access to BB tickets in June. I have the MLB app on my phone and the 5 tickets are not showing up on the app. Seems I can get to via web. Is that all good?
It was a good user friendly experience, although I didn't know ticket site were resale tickets until
I received confirmation.
The process of purchasing, email communication and quickly receiving the transfer of tickets all went very smoothly. However, the problem I have is that I felt deceived. I went onto ticket master site to get tickets. Very quickly the selection shown to me was getting limited. I worried I wouldn't get any tickets, so I quickly choose 2 seats and processed the order. Only after confirmation, did I realize I wasn't getting the tickets directly through ticket master. When I received the email to transfer tickets, I followed the prompts and the tickets arrived in my ticket master account. SO… in the end I ended up paying way more for the seats then they are listed as on ticket master! This was quite upsetting and deceiving! There is obviously a connection with tickets on sale and ticket master for them to be able to be transferred into my ticket master account. So, why were they so much more?
I received the tickets I ordered in a timely mannner. I encountered no issues with the purchase of the tickets or having them transferred to my phone app.
I got my tickets emailed pretty quickly and it was easy to download
I'm old. I use my phone to talk, text and voice. I don't know how to put tickets on my phone. Does it hurt you to offer print-at-home service? Please help out an old fart.: Your grandpa might thank you.
Great overall.
Only thing I didn't like was that I could see the block of tickets in question, but I was not able to choose a specific seat.
I still have no idea how to get my digital/electronic tickets. Information and procedure lacking. I hope I get to see the show I paid $600 for.
I think I already submitted this. Please stop blowing up my inbox. I got the confirmation email, it says the tickets will be sent by 8/20/26.
Concerned that I have to pay $60 for ticket protection. Seems like a scam. Makes me not trust this site.
It was easy and quick to purchase tickets. Fairly easy to select the section and row and price point for the two tickets I wanted. I still find the service charges to be somewhat outrageous
Please omit requests for random donations prior to final completion of the sale
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members