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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Always amazing to get my freedom with my dogs! I love the support pet, 🐶🧡
Just wanted to renew I have rheumatoid arthritis. My condition will not go away. It's permanent and it would be easier. Just phone in and talk to somebody and say I need a renewal and actually have the paperwork sent through the mail like it used to be.
Hello Jennifer,
Thank you for your feedback—we truly understand where you're coming from. While we don’t currently offer phone-based renewals, we’re always working to improve the experience and keep it as smooth as possible.
Since your condition is ongoing, we understand the importance of keeping your documentation up to date. You can renew online just like before, and we’ll be sure to process it quickly. We also appreciate your loyalty and hope to continue making things easier for you.
It was a fast sign up process and very informative videos too.
Hello Sherri,
We're so glad to hear you've had a good experience! It's great to know the sign-up was quick and that the videos were helpful along the way. Thanks for being part of the Support Pets family!
Have a great Friday! 🐾🐶
Easy to navigate through their website and was able to get my dog esa certified in under 24 hours.
Hello Curtis,
We’re so glad the process was fast and smooth for you! Getting your ESA letter quickly and without hassle is exactly what we aim for. Thank you for trusting us to support you and your dog!
It was easy and convenient, got the paperwork to move in a week and my baby is registered
Hello Robert,
We're so happy to hear the process was convenient and helped you get what you needed for your move! It's great to know your baby is now officially recognized as your support animal. Thanks for choosing us with confidence!
I love it. Not to much stress if it will work and the price for the esa is not bad at all. Very affordable
Hello Zacchaeus,
We’re so glad to hear that the process was easy, affordable, and stress-free for you—that’s exactly what we aim for! Thank you for trusting us to support you and your dog.
HIGHLY recommend! I guess I poor my review in the title lol! But you won't regret going with this company 😊
Hi Tanya,
Thank you so much for the kind words! We’re thrilled to hear that the service exceeded your expectations and that our team made you feel supported every step of the way. We're honored you followed that good feeling and chose us!
Hi Logan!
That’s awesome to hear — we’re really glad everything went smoothly for you! Don’t hesitate to reach out if you ever need anything else.
I thought I had renewed Finn's yearly plan on 5/25/25. I had even given my m/c info
I hope i wasn't scammed 😕
Hello Danielle!
Thanks for reaching out — that definitely sounds confusing. Please email us at [email protected] with your order details so we can check on this right away and make sure everything’s sorted. We're here to help!
I'm so thankful for this company making it a simple transition. We travel weekly for work and need our dogs for mental stress and anxiety. They made this quick and easy and so professional.
Hi Ernie!
We're really glad we could make things simple and professional for you — especially with how much you travel. Wishing you and your pups safe and stress-free journeys ahead! Reach out anytime you need us.
Applying for ESA was so fast and easy to do with this company. Very prompt and user friendly. I will definitely recommend to others in need!
Hi Gina!
Thanks so much for the kind words — we're really glad the process was quick and easy for you. Wishing you and your furry family member all the comfort and support you deserve! Let us know if we can help anytime.
It was pretty easy to navigate thru the site. I received all of my documents in a few days.
Hello Darlene,
We're so glad to hear that everything went smoothly and that you received your documents quickly! Thanks for sharing your experience—it means a lot.
Have a great Thursday! 🐾🐶
Very fast service and hassle free. I am very pleased with the service.
Hello Guillermina,
Thank you so much for the kind words! We're thrilled to hear the process was fast and hassle-free, and we're especially honored that your daughter recommended us. We’re glad we could help!
Have a great Thursday! 🐾🐶
The questions about my stress and anxiety were straight to the point. The process was easy and very comforting in knowing that I would soon be approved to have my ESA dog able to live with me and travel with me. She is the greatest help when it comes to my stress!
Hi Hunter,
Hat’s truly wonderful to hear—we’re so glad the process was clear, supportive, and gave you peace of mind. Knowing your ESA can be by your side where it matters most is exactly why we do what we do. We're also grateful for the referral from your daughter’s godmother!
It was an easy process and everyone was very helpful when I had questions.
Hello Julia,
We’re so happy to hear that! Making the process easy and being there when you have questions is exactly what we aim for. Thank you for sharing your experience!
Have a great Thursday! 🐾🐶
Honestly get you pet to be an esa it would save so much headache in looking for places and no pet deposit fee
Hello Laysha,
We're so glad you had a great experience! You're absolutely right—having a valid ESA letter can make a big difference when it comes to housing, especially by removing pet deposit fees and easing the rental process.
Have a great Thursday! 🐾🐶
Everyone I spoke to was pleasant and helpful. All my questions and concerns were answered in a professional manner. Would recommend this service to anyone requiring it.
Hi Melanie,
Thank you for sharing such kind feedback! We're so glad our team was able to help and that you felt supported throughout the process. Pugsley is lucky to have you—and we’re honored to have played a small part in keeping you together.
Very helpful with getting my documents and ensuring i am able to have my fur baby with me at all times.
Hello Natalie,
We're so happy to hear that! Making sure you can keep your fur baby by your side is what it's all about. Thank you for trusting us to help you through the process.
Super Easy to use and fast service! Paperwork was easy to fill out and I got to pick which service I wanted and I got approved
My experience has been excellent. The information is helpful.
Hi Karen!
We’re so happy to hear your experience has been excellent! Big thanks to your veterinarian assistant for the recommendation. We’re always here to help if you need anything in the future!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Angie!
So glad to have you back — and we love hearing how much your dogs mean to you! We're always here to help you keep that freedom and support going strong.