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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Not only are your pets supported you are too with a great customer service team.
I am so thankful for the ease of this whole process! I feel so much better knowing that I can have Baby with me wherever I go now!
Hi Penny!
Thank you so much for sharing your story — Baby sounds like an incredibly special and intuitive companion. We’re truly honored to have helped make it possible for him to stay by your side. Your words mean a lot, and we’re always here if you need anything!
The application was easy to fill out and had my ESA documentation within 24 hours. Excellent service.
Hello Kimberly!
That’s wonderful to hear — we’re so glad the process was quick and easy for you! Big thanks to your friend for the recommendation, and we’re always here if you need anything down the road.
Thought that the tags, and leash and all came with order. I had to order separate.
Hi Elizabeth,
Thank you for sharing your experience! We’re glad we could help you with your login, and we appreciate your feedback.
To clarify: items like tags, leashes, and other accessories are available as optional add-ons, which are selected separately during the order process. We're sorry if that wasn't clear upfront and truly value you choosing Support Pets.
When renewing I didn't know I had to fill
Out questionnaires again but the person on line chat was very helpful and I was able to get my papers with in 24-48 hours
Hello Jessie,
We’re so glad to hear our team was able to help you through the renewal process and that everything went smoothly! Yes, the questionnaire is part of keeping your ESA letter current and compliant, but we’re happy you got the support you needed right away.
Thank you for choosing to renew with Support Pets!
This was such an easy website to help me and my dog! Very helpful as well!
Hello Lillie,
We’re so happy to hear the process was easy and helpful for you and your dog! Making support accessible and stress-free is exactly what we aim for.
Thank you for choosing Support Pets!
I found the setup very user friendly. Printing the certificate was also very easy.
Hi Patricia,
We're truly sorry for your loss, and we're honored to have been able to support you during such a difficult time. We're glad the process was user-friendly and that you were able to access what you needed with ease.
Wishing you comfort and healing as you move forward, with your support pet by your side.
Process is simple and efficient. My pet is my companion and comfort. ESA certificate provides and supports necessary assistance for my medical and mental health.
After shopping around I decided this might be the right fit for me. Relatively easy to navigate site. The price was a little steep for my budget but it had to be done.
Hello Liane!
Thank you for choosing us — we’re really glad the site was easy to navigate and that we could be the right fit for your needs. We understand that cost can be a factor, and we truly appreciate your trust in making it happen. We're always here to support you and your companion!
Super easy process. So glad my ESA pets were approved. So excited about the smooth process
Hi Ebony!
We’re so happy to hear that! It’s great to know your ESA pets were approved and that everything went smoothly. Thanks for trusting us — we’re here anytime you need support!
I love the constant support an reminders of making sure I have what I need for Remington Diesel. Thank you
Hello Octavia!
We’re so glad to hear the process was clear and helpful for you — and we love that Remington Diesel is getting the support he deserves! If you’d like a physical copy of your documents, feel free to reach out to [email protected] and our team can help with that. Thanks again for choosing us!
Filled out my application and was happy with the results! Fast and efficient
Hello Laura,
We’re so glad to hear it was a fast and efficient experience for you! That’s exactly what we aim for.
Thank you for choosing Support Pets!
Hello Todd,
Thank you for your continued trust and kind words! We're glad to hear the process has been smooth and reliable for you over the years.
We’re honored to support you and your ESA journey.
Easy access and fast document process. Also affordable, comes with vest, leash, certicate, and genuine tracking collar.
Hello Stephen!
We’re so glad to hear the process was fast and affordable for you! Sounds like you got everything set up smoothly — thank you for choosing us! Let us know if you ever need anything else.
I was able to register my dog easily thru this site. Every thing was precise and easy to understand.
Hi Cynthia!
Thank you so much for sharing your story — it’s truly inspiring to hear how much your Pomeranian has helped improve your life. We’re honored to be part of your journey and so glad the process was clear and helpful. We’re always here for you if you need anything!
Love how freaky fast this whole thing was! They make it super easy to answer their questions. Received my documents within 24 hours. Thank you so much!
The link was messed up and they kept sending me other links that didn't work and then sent me someone else's id and then a bunch of empty emails before I finally got my correct id
Hello Julian!
We’re really sorry for the confusion and frustration you experienced — that’s definitely not the kind of support we aim to provide. We appreciate you sticking with us through it, and we’ll be sharing your feedback with the team to help improve the process moving forward. If there’s anything else we can do, please let us know.
We did not receive our tag, vest or ID card that we ordered when we signed up. Even though we paid for it
Hi Marvin!
Thanks for letting us know — we’re sorry to hear that part of your order didn’t arrive. Please reach out to our team at [email protected] with your order details, and we’ll make sure it gets resolved for you as soon as possible.
It was a very simple purchase, and it came in the very next day.
Hello Alexis!
That’s awesome to hear! We’re so glad the process was smooth and quick for you. Let us know if you ever need anything else!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Stephanie!
Thank you for the kind words! We're so glad you felt supported throughout the process — that's exactly what we aim for. We’re always here for both you and your pet whenever you need us!