On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Easy access and fast document process. Also affordable, comes with vest, leash, certicate, and genuine tracking collar.
Hello Stephen!
We’re so glad to hear the process was fast and affordable for you! Sounds like you got everything set up smoothly — thank you for choosing us! Let us know if you ever need anything else.
I was able to register my dog easily thru this site. Every thing was precise and easy to understand.
Hi Cynthia!
Thank you so much for sharing your story — it’s truly inspiring to hear how much your Pomeranian has helped improve your life. We’re honored to be part of your journey and so glad the process was clear and helpful. We’re always here for you if you need anything!
Love how freaky fast this whole thing was! They make it super easy to answer their questions. Received my documents within 24 hours. Thank you so much!
The link was messed up and they kept sending me other links that didn't work and then sent me someone else's id and then a bunch of empty emails before I finally got my correct id
Hello Julian!
We’re really sorry for the confusion and frustration you experienced — that’s definitely not the kind of support we aim to provide. We appreciate you sticking with us through it, and we’ll be sharing your feedback with the team to help improve the process moving forward. If there’s anything else we can do, please let us know.
We did not receive our tag, vest or ID card that we ordered when we signed up. Even though we paid for it
Hi Marvin!
Thanks for letting us know — we’re sorry to hear that part of your order didn’t arrive. Please reach out to our team at [email protected] with your order details, and we’ll make sure it gets resolved for you as soon as possible.
It was a very simple purchase, and it came in the very next day.
Hello Alexis!
That’s awesome to hear! We’re so glad the process was smooth and quick for you. Let us know if you ever need anything else!
Once I completed the renewal I expected to receive a hard copy of the card to keep in my wallet I prefer that to the digital card.
Hi Valenda!
Thanks for your feedback — we understand that some people still prefer physical copies. If you didn’t receive a hard copy but expected one, feel free to reach out to [email protected] and our team can check your order details. We appreciate you coming back to us!
It's very convenient I could use the letter anywhere. And it was an easy process to do
Hello Destiny!
So glad to hear it was convenient and easy for you! Being able to handle everything from your phone makes a big difference. Thanks for choosing us — we’re here if you need anything else!
Very easy and fast, haven't used it yet but hopefully be able to for apartment application!
Hi Katelyn!
We’re glad the process was quick and easy for you! While ESA letters are especially helpful for housing, it’s always great to have your documentation ready for peace of mind. Wishing you the best with your apartment application — and we’re here if you need anything along the way!
Great and efficient experience. The process was quick and also very easy to follow. Tons of additional information that I did not know either.
Hello Jazmin!
So glad to hear you had a great experience and found the process easy to follow! We’re happy the extra information was helpful too — thanks for sharing your feedback!
This was the fastest and easiest process! I received. I received my documents within 24hrs and was able to use them right away!
Hello Diane,
We’re so happy to hear that, and we’re glad the process was quick and easy for you! Thank you for choosing Support Pets, and a big thanks to Puppy Love PR for the referral.
Wishing you and your fur baby all the comfort, joy, and support your ESA brings.
In the state of Florida it's illegal to deny a lease application for an ESA. ESA's also don't pay pet deposits or monthly pet rent. Getting your pet certified opens many doors and lifts many restrictions.
Hi Richard,
Thanks for the positive review!
It’s true that in Florida—as in all U.S. states—Emotional Support Animals (ESAs) are protected under the Fair Housing Act. With a valid ESA letter from a licensed mental health professional, landlords must make reasonable accommodations, and individuals cannot be denied housing based on having an ESA.
Additionally, housing providers may not charge pet fees or deposits for an approved ESA. It’s a powerful protection that helps remove unnecessary barriers for people who rely on their animal for emotional support.
Very happy with getting approved ESA paperwork. Easy to navigate.
Hi John,
We’re so glad you had a smooth experience and found everything easy to navigate! It's great to hear that the approval process went well and that our pricing and transparency stood out to you.
Thank you for choosing Support Pets—we’re happy to be part of your ESA journey.
Have a great Monday! 🐾🐶
The response time was fast and easy. I would never go anywhere else to get my ESA certification
Hi Brandon,
We’re happy to hear the process was quick and reliable for you! Your trust means a lot, and we’re honored to be your go-to for ESA documentation.
Thanks for choosing Support Pets!
I received my ESA certificate and my question quickly. I needed it quick too. Very grateful.
Hi Rita,
We're so glad we could help you reactivate your primary ESA quickly and get your questions answered without delay. It's great to hear that our team was able to support you when you needed it most.
Thank you for trusting Support Pets—we’re grateful to be part of your ESA journey.
I just started but so far, support pets has been simple to go through and direct. I'm still in the process so I have a few more steps to go, I'll get back
This experience was very smooth and helpful. My mind is at compete ease and I am very happy with this easy fast process.
Hello Ayana,
We’re so glad to hear the process was smooth and helped put your mind at ease. That bond you share with your puppy is truly special, and we’re honored to support that connection through this important step.
Thank you for choosing Support Pets—we’re here for you both.
Have a great Monday! 🐾🐶
My experience was that if quick and easy. Got documents in two days. Very happy with the turn around. I feel Whitney cost involved you should also receive the leash and vest. But that an additional l cost. But happy with services provided.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Todd,
Thank you for your continued trust and kind words! We're glad to hear the process has been smooth and reliable for you over the years.
We’re honored to support you and your ESA journey.