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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Never got the 50% Savings or the $20 Amazon gift card as advertised!
Very easy and got the documents I needed! And very supportive!
Hello April,
We’re so happy to hear that, and we’re truly glad you gave us a chance! 😊
Making the process quick, supportive, and stress-free is exactly what we aim for. If you ever have more questions or need anything else, we’re always here to help.
Have a great Saturday! 🐾🐶
It was so easy to apply and now I can take my dog with me. With me having seizures my dog alerts to when I start having a seizure.
Hi Aleia,
Thank you so much for sharing that—what an incredible bond you have with your dog. We're so glad the process was easy for you, and it’s inspiring to hear how your dog supports you during seizures.
If you ever need additional resources or have questions about Psychiatric Service Dog (PSD) training, we’re here to help with that too.
This great organization has fulfilled my needs and my friendly pet needs with ease! I feel more secure with SUPPORT PETS, as a backing company to help me with my health issues as I am learning to live with my issues from day to day. Thank you 10 Star rating from me and my family
Hello Daja,
Thank you so much for your kind words! We're really happy to hear the process was easy and helpful for you. That’s exactly what we strive for—making sure you get the support you need, stress-free.
Easy to make my pets apart of my family at little cost. My kids are happy.
Happy for my esa latter.it came very fast. The Dr said it very well in the letter.
Hi Thelma,
We’re so glad to have you back—and even happier to hear that your ESA letter arrived quickly and met your expectations! Our goal is always to make the process smooth and reliable, especially for returning clients like you.
Thank you for trusting us again.
I've been a customer of Support Pets for over 3 years now and I've always had a great experience when renewing my documents and keeping my ESA compliant. My Shih Tzu, Sophie, literally goes everywhere with me. She wears her red Support Pets ESA vest and no one ever asks about her legitimacy. This has been a wonderful service to have- thanks so much for all that you do!
Hello Kimberly,
Thank you so much for being a loyal part of the Support Pets family for over 3 years—that truly means a lot to us! We’re thrilled to hear that Sophie is such a strong source of support and that the process has continued to be smooth and reliable for you.
Hearing how well the vest and documentation have worked in real-life situations is exactly why we do what we do. We’re always here if you need anything!
Was a fast process and It didn't take long to fill out information
Hello Rachel,
We’re so glad to hear the process was quick and easy for you—and thank you for recommending us! It means the world when happy customers help spread the word.
If you ever need anything in the future, we’re always here to help.
I love how easy and how they made me feel at ease to know I can keep my best friend with me at all times. I love how they care about my mental health.
Hello Dawn,
Thank you so much for sharing this—it means a lot to know we helped bring peace of mind and support when it mattered most. Your bond with your best friend is something we’re proud to help protect, and we're honored to be part of your journey.
We’re always here for you—now and in the future.
Hello Iris,
That’s wonderful to hear! We’re so glad you’ve had your ESA for two years and are now taking the exciting step toward training—that bond only gets stronger.
Thanks for choosing us and trusting what you heard—we’re here to support you every step of the way.
I am a 73 year old woman with some cognitive challenges. I was hesitant to register online afraid I could not understand the process. But, to my surprise, it was very user friendly. Filled out the request and had my response in less than 2 days!
Hello Linda,
Thank you so much for sharing your experience—we’re truly honored to have been able to support you. We work hard to make the process simple and accessible for everyone, and it means a lot to hear that it felt user-friendly and reassuring.
We're so glad you took that step—and that it worked out quickly!
It was amazing! Got my documents within 24 hours and was able to have my dog with me.
Hi Makea,
That’s amazing to hear—thank you for sharing! We’re so glad the process was quick and that you were able to have your dog with you when you needed them most. And a big thanks to your friend for the recommendation!
We’re always here if you need anything.
Will never try again didn't get any paper work or vest or anything payed for all of it
Hi Debora,
We’re really sorry to hear that, and we understand how frustrating that must be.
Please reach out to our support team right away at [email protected] or through the live chat at www.supportpets.com, and they’ll look into your order and make sure everything gets resolved. Be sure to include your order details so they can help you as quickly as possible.
We truly want to make this right.
Great everything went smoothly. Got all my paperwork. I'm very satisfied.
Hello Fannie!
That’s wonderful to hear — we’re so glad everything went smoothly for you. Let us know if you ever need anything else!
Super easy to go through and now I know that no matter where I go to live, my dog is covered
Hi there Gina!
That’s great to hear — we’re so glad the process was smooth for you! Thanks for trusting us, and we’re always here if you need anything down the road.
Always amazing to get my freedom with my dogs! I love the support pet, 🐶🧡
Hi Angie!
So glad to have you back — and we love hearing how much your dogs mean to you! We're always here to help you keep that freedom and support going strong.
Just wanted to renew I have rheumatoid arthritis. My condition will not go away. It's permanent and it would be easier. Just phone in and talk to somebody and say I need a renewal and actually have the paperwork sent through the mail like it used to be.
Hello Jennifer,
Thank you for your feedback—we truly understand where you're coming from. While we don’t currently offer phone-based renewals, we’re always working to improve the experience and keep it as smooth as possible.
Since your condition is ongoing, we understand the importance of keeping your documentation up to date. You can renew online just like before, and we’ll be sure to process it quickly. We also appreciate your loyalty and hope to continue making things easier for you.
It was a fast sign up process and very informative videos too.
Hello Sherri,
We're so glad to hear you've had a good experience! It's great to know the sign-up was quick and that the videos were helpful along the way. Thanks for being part of the Support Pets family!
Have a great Friday! 🐾🐶
Easy to navigate through their website and was able to get my dog esa certified in under 24 hours.
Hello Curtis,
We’re so glad the process was fast and smooth for you! Getting your ESA letter quickly and without hassle is exactly what we aim for. Thank you for trusting us to support you and your dog!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joshua,
We're really sorry to hear that! That definitely shouldn’t happen.
Please reach out to our support team directly at [email protected] or use the live chat at www.supportpets.com, and they’ll be happy to look into this for you. Be sure to include any confirmation details you have so they can assist you as quickly as possible.
Thanks for bringing this to our attention—we want to make it right.
Have a great Saturday! 🐾🐶